Mar 2023 – Nov 2024 · 1 yr 8 mos · Seattle, Washington, United States · Hybrid

• Collaborated with cross-functional teams to streamline seller experience, automate invoicing, and reduce manual work by 50%.
• Led projects from initiation to delivery, documenting accounting requirements for e-commerce product launches and supply chain management.
• Achieved a 20% increase in accuracy, mitigated risks, and enhanced seller services, compliance, and governance.

Aug 2021 – Mar 2023 · 1 yr 7 mos · Washington, United States · Remote

• Collaborated with teams to automate invoicing and improve customer experience with $1.2M savings.
• Streamlined Coupa invoice approval process from 18 days to 3 days, reducing overdue bills.
• Documented requirements across Finance/Accounting teams to select Risk Management tool.
• Identified key areas of improvements, prioritized backlogs and led teams to implement goals.

Dec 2020 – Aug 2021 · 8 mos · Seattle, Washington, United States · Remote

• Gathered requirements for ERP Workday implementation of Record to Report, Order to Cash, and Procure to Pay processes.
• Documented current processes and designed future processes with key stakeholders.
• Developed reports to track progress and ensure timely project deliverables.

Jun 2020 – Nov 2020 · 5 mos · Seattle, Washington, United States

• Led project executions to increase e-commerce bundled product/service revenue and automate discount calculation in ERP Oracle.
• Developed Power BI dashboards to track program metrics, project plans, risks, and timelines.
• Created procedures to govern launches of new promotions with controlled risks.

Sep 2017 – Jun 2020 · 2 yrs 9 mos

• Led end to end ERP SAP project implementations, influencing design and testing for successful implementation.
• Collaborated with cross-functional teams to deliver scalable solutions, presenting cost/benefit analysis.
• Developed and communicated complex topics through business and systems process flows, aligning multiple domains to deliver results.
• Trained team members in project management best practices, standardized processes, and created documentations for ERP SAP.

Mar 2016 – Sep 2017 · 1 yr 6 mos

• Conducted in-depth analysis to enhance payment collection rate by 30% and improve customer experience.
• Collaborated with cross-functional teams to implement new billing system and created defect resolution mechanism.
• Forecasted budgets, audited vendor invoices, optimized spending and reduced budget to actual variance.

Apr 2014 – Mar 2016 · 1 yr 11 mos

• Analyzed sales performance and key metrics for Business division.
• Identified fraud through data analysis, reducing financial risk by 30%.
• Partnered with Compliance team to develop commission process controls, increasing compliance by 60%.

Aug 2012 – Apr 2014 · 1 yr 8 mos

• Streamlined quality/productivity scorecard for vendor Operations audit program.
• Automated revenue reconciliation by 50% through SQL, Power Query.
• Identified root cause, reduced data discrepancies, and provided 20 business process manuals.
• Coached partners to improve operation quality.

Mar 2007 – Aug 2012 · 5 yrs 5 mos · Seatac, WA

• Collaborated with vendors for ERP Oracle Financial systems implementation, providing requirements, testing, and training.
• Drove 30% efficiency in revenue recognition process by leading financial data warehouse implementation and risk evaluation for data compliance.
• Produced monthly regional P&L, presenting insights on revenue and COGS to drive financial performance.
• Developed budget spreadsheet, partnered with business teams to create quarterly forecast and reduced budget to actual variances.

Oct 2005 – Aug 2006 · 10 mos

• • Performed month end close and portfolio analysis / reconciliation on investment accounts.

Mar 2001 – Aug 2005 · 4 yrs 5 mos

• • Produced monthly physician revenue report, analyzed clinic performance and reconciliations.