Sujal Singh (ScrumMaster®)

Product Manager

Mumbai, Maharashtra, India3 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Successfully launched a B2C SaaS product with 125,000 users.
Achieved 32% improvement in customer lifetime value.
Expert in API integrations and data-driven decision-making.

Stackforce AI infers this person is a SaaS Product Management expert with a strong focus on user engagement and data analytics.

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Skills

Core Skills

Product ManagementAgile Project ManagementData Analysis

Other Skills

.NET FrameworkA/B testingAPI TestingAPI integrationsAdobe IllustratorAgile MethodologiesBusiness AlliancesBusiness AnalysisC (Programming Language)C#C++CAPIConfluenceCustomer Lifetime Value ImprovementEclipse

About

Senior Product Operation at Gupshup Technologies, Mumbai June 2023 - I work closely with product managers, engineers, and cross-functional teams to support the Product development and scaling of key features. I played a key role in launching a B2C SaaS product that scaled to over 125,000 active users within the first year. I led initiatives to improve customer lifetime value through structured A/B testing and long-term pricing experiments, resulting in a 32% improvement. I regularly collaborate on API integrations, ensuring seamless coordination between product and engineering for feature delivery. My role also involves extracting insights using Metabase and internal tools to support data-driven decision-making. I create user stories, mockups, and documentation to support agile sprint planning and manage workflows using tools like Jira, Confluence, and Figma. I also maintain a strong customer feedback loop to identify pain points, feature requests, and product enhancement opportunities.

Experience

3 yrs 8 mos

Total Experience

1 yr 10 mos

Average Tenure

3 yrs

Current Experience

Gupshup

Senior Product Operation

Jun 2023 – Present · 3 yrs · Mumbai, Maharashtra, India · Hybrid

As an Product Analyst professional at Gupshup in Maharashtra, India, I drive operational excellence and innovation, emphasizing API integration and collaborating closely with software engineers and product managers. Key contributions include leading product operations, collaborating on feature integration, and prioritizing development efforts. I ensure successful implementation through rigorous testing, acting as a bridge between product management and engineering teams. My role involves analyzing technical data for actionable insights, fostering cross-functional collaboration, and maintaining a culture of innovation. Regular reporting to senior management highlights the positive impact of API integration on product performance. Dedicated to elevating product excellence, I actively contribute to Gupshup's success by meeting and exceeding customer expectations.

API integrationsA/B testingdata-driven decision-makinguser storiesmockupsdocumentation+5