Jun 2024 – Nov 2024 · 5 mos · Bengaluru, Karnataka, India · On-site

Apr 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India · Hybrid

Jan 2022 – Feb 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

• Managing one of India’s premier sortation Mother Hub of Flipkart with a capacity of 30 lakh sorts and 10 lakh cross docks per month.
• Led a team of over 400 workforce members, including In-charges, supervisors, DEO's, and executives. Provided training and motivation to ensure the team to meet organizational goals, managing a volume of 1.2 lakh shipments per day without breaches.
• Organize and lead stand-up meetings, fostering a motivated ground team to improve IPP and reach daily fulfillment targets.
• Monitor and track inbound movement of 40+ trucks and outbound movement of 60+ trucks, and ensure dispatches are with FTL.
• Performed routine audits to verify adherence to company policies and processes, including compliance with 5S principles, Environment, Safety, and Health (ESH) standards, and client parameters.
• Managed day-to-day operations of the warehouse, ensuring smooth functioning and optimal performance through leadership in cross-functional activities.
• Managed analytical reports, including CPD salvation, CPD breach, Functional Breach, Forward and Reverse breach, Forward and Reverse pendency, and Reconciliation, on a daily, weekly, and monthly basis for the M.Hub.
• Managed administrative expenses and approvals to ensure efficiency and cost-effectiveness.
• Managing workforce fluctuations through strategic hiring and downsizing in alignment with business projections, while prioritizing effective On-the-Job Training (OJT) for skill development.
• Cost and Shrinkage Control Strategy: Implement measures to reduce and manage facility costs in alignment with projections.
• Focus on controlling shrinkage in transition shipments/goods by mitigating human and process errors through effective management and improvement initiatives.
• Integrate Lean and Kaizen Initiatives: Implement Lean and Kaizen methodologies to enhance processes, streamline operations, and concurrently reduce operational costs for increased efficiency and ease of operations.

Jun 2018 – Sep 2021 · 3 yrs 3 mos · Cochin Area, India · On-site

• Supervise the inbound and outbound processing of 15K+ shipments per day, ensuring a seamless workflow, and timely handover of processed shipments to vendors before the designated cut-off time.
• Oversee and coordinate end-to-end E-commerce operations, including First Mile, Middle Mile, and Last Mile activities, to ensure a smooth and efficient workflow throughout the entire supply chain process.
• Facilitate daily stand-up meetings to provide updates and motivation to the team, fostering a collaborative environment to work towards and achieve organizational goals.
• Ensure the timely execution of all first-mile pickups under the cutoff times set by every marketplace seller. Achieve 100% slot adherence to enhance efficiency and meet operational requirements.
• Managed operations across multiple last-mile delivery stations, focusing on monitoring and enhancing key performance metrics. Implement and refine Standard Operating Procedures (SOPs) to optimize efficiency and ensure smooth last-mile delivery operations.
• Take on a leadership role by mentoring and guiding a team of e-commerce professionals. Provide support to ensure timely deliveries and work collaboratively towards achieving organizational goals.
• Managed daily reporting responsibilities, including monitoring and reporting on Customer Satisfaction (CSAT), CPD breach, Forward and Return breach, Geo Fake, Slot Adherence, and resolving customer escalations.
• Effectively expanded service coverage to include additional pin codes in remote areas, resulting in improved revenue streams and reduced operational costs.
• Conduct monthly process audits and Environment, Health, and Safety (EHS) audits at partner delivery stations. Ensure adherence to processes and achieve audit scores consistently over 90% in SOP audits.
• Implemented Kaizen initiatives to drive continuous improvement and proactively reduced and controlled shrinkage, optimizing the overall cost of operations.

Jan 2016 – May 2018 · 2 yrs 4 mos · Kochi, Kerala, India

• Prepared and maintained reports on material usage, inventory levels, and cost analysis. Played a crucial role in the successful implementation of an ERP system on a PAN India level.
• Inspect incoming materials to ensure they meet quality standards and comply with specifications. Conduct material forecasting and demand planning activities based on the OPEX budget.
• Coordinated with vendors and suppliers to ensure timely delivery of materials and equipment
• Assisted in the management and coordination of materials and supplies for operations and maintenance projects.
• Prepared and maintained reports on material usage, inventory levels, and cost analysis
• Maintained accurate records and documentation of material transactions, including receipts, transfers, and returns. Prepared reports and presentations on material management activities and performance
• Conducted regular inventory audits to identify discrepancies and implemented corrective actions.
• Coordinated with internal teams to ensure timely delivery of materials and supplies to meet operational needs. Conducted research and analysis to identify cost-saving opportunities and improve efficiency in material management Coordinated with internal teams to ensure timely delivery of materials and supplies to meet operational needs
• Supported the implementation of safety and quality control measures related to material handling and storage.

Oct 2012 – Jul 2015 · 2 yrs 9 mos · Kottayam, Kerala, India · On-site

• Responsible for Business Development, Sales Growth, Customer Service, and profitability of the Store. Assist in the setup and maintenance of computer networks, including routers, switches, and firewalls
• Install, configure, and troubleshoot computer systems, printers, and other IT equipment Provide technical support to end users for hardware, software, and network related issues Maintain inventory of IT equipment and software licenses
• Assist in the procurement and inventory management of IT equipment and software
• Stay up-to-date with the latest trends and advancements in technology to provide innovative solutions Provide end-user training and support for software applications
• Assist in the procurement and inventory management of IT equipment and supplies. Respond to user inquiries and resolve technical issues in a timely manner

Mar 2011 – Jul 2012 · 1 yr 4 mos · Kochi, Kerala, India · On-site

• Install, configure, and maintain computer systems, servers, and network devices
• Diagnose and resolve hardware and software issues related to computer systems, networks, and applications.
• Installation and deploy of infrastructure projects from proposal to design, implementation and support of digital classrooms.
• Provide technical support to customers via phone, email, or in-person
• Assist in testing and deployment of new software releases and updates.
• Collaborate with product development teams to provide feedback and suggestions for product improvement. Identify and escalate complex technical issues to higher-level support teams or developers
• Conduct product demonstrations and trainings for customers