Sumit Mishra — Operations Associate

Driven and detail-oriented Accounts Receivable professional with expertise in collections, deductions, cash applications, and billing. As a Team Lead in Dispute Management, I excel in optimizing the Order-to-Cash (O2C) process, ensuring efficient revenue recognition, and maintaining a steady cash flow for the organization. With a commitment to resolving outstanding issues and streamlining operations, I consistently strive for excellence in all aspects of my work. Accounts Receivable Specialist | Genpact | April 2022 - Present As an accounts receivable specialist, I take satisfaction in overseeing a broad client base. I am in charge of carrying out collection activities, keeping lines of contact open to address unpaid invoices, and lowering aged receivables. I've worked hard to hone my relationship-building and negotiation skills, which have helped me successfully collect past-due debts and uphold goodwill with clients. Team Lead | Dispute Management Trainee | O2C | Genpact Pvt Ltd. | April 2022 - Present I've got the chance to supervise a group of talented conflict resolution experts as a team lead in dispute management. I guarantee the successful management of customer issues and timely resolution by providing appropriate guidance, training, and assistance. I have improved customer satisfaction and boosted revenue recovery by devising and putting into practice techniques to lower the number of disputes and shorten the time it takes for resolution. Key Skills: 1. Accounts Receivable & Collections: Proficient in managing collections activities, maintaining aging reports, and developing effective strategies to reduce outstanding balances. 2. Deductions & Dispute Resolution: Skilled in analyzing customer deductions, investigating root causes, and implementing corrective actions to minimize future deductions. 3. Cash Application & Reconciliation: Experienced in accurately applying for payments, reconciling accounts, and ensuring data integrity. Feel free to reach out to me at sumit444455555@gmail.com or connect with me on LinkedIn.

Stackforce AI infers this person is a Fintech Accounts Receivable specialist with strong dispute management capabilities.

Location: Noida, Uttar Pradesh, India

Experience: 9 yrs 4 mos

Skills

Accounts Receivable & Collections
Deductions & Dispute Resolution
Financial Analysis

Career Highlights

Expert in optimizing Order-to-Cash processes.
Proven track record in reducing disputes and enhancing cash flow.
Strong relationship-building and negotiation skills.

Work Experience

Genpact

Management Trainee (4 yrs 1 mo)

Channelplay Limited

Deputy Manager Finance (9 mos)

Pine Labs

Finance Executive (4 yrs)

Agies Bpo Services Limited. ( An Essar Comany)

Ar Executive (8 mos)

Education

Master of Business Administration - MBA at Swami Vivekananda Subharti University, Meerut

Bachelor of Commerce - BCom at Delhi University

Sumit Mishra

Operations Associate

Noida, Uttar Pradesh, India9 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in optimizing Order-to-Cash processes.
Proven track record in reducing disputes and enhancing cash flow.
Strong relationship-building and negotiation skills.

Stackforce AI infers this person is a Fintech Accounts Receivable specialist with strong dispute management capabilities.

Contact

Skills

Core Skills

Accounts Receivable & CollectionsDeductions & Dispute ResolutionFinancial Analysis

Other Skills

Cash Application & ReconciliationCustomer Relationship ManagementCash FlowOperations ManagementRefundsThinking SkillsSAP FICOBillingCommunicationNegotiationCreative Problem SolvingAnalytical SkillsTime ManagementFixed AssetsTax Preparation

About

Experience

9 yrs 4 mos

Total Experience

2 yrs 4 mos

Average Tenure

4 yrs 1 mo

Current Experience

Genpact

Management Trainee

Apr 2022 – Present · 4 yrs 1 mo · Noida, Uttar Pradesh, India

Accounts Receivable Team Lead: As an accounts receivable team lead at Genpact, my responsibilities
include maintaining an up-to-date billing system, generating and sending out invoices, following up on
collecting and allocating payments, carrying out billing, collecting and reporting activities according to
specific deadlines.
I accumulate and maintain all weekly unpaid invoice details.
I address payment issues like double payments or other discrepancies.
I analyse the client payment trends, and translate them into action, applying payments to customer invoices, balance daily and monthly bank reconciliations.
I Collaborate with Billing / Collections on client payment issues, Complete daily, weekly and monthly reporting duties, download multiple bank statements.
I follow up on unapplied and unidentified payments, Maintain and update voluminous records of all unpaid / short-paid / overpaid items.
Analyzing and investigating customer deductions, identifying root causes, and initiating corrective actions to minimize
future deductions.
collaborating with cross-functional teams to resolve deduction issues promptly and accurately.
I maintain documentation, track deductions, and report trends and resolutions regularly.
I have improved customer satisfaction and boosted revenue recovery by devising and putting into practice techniques to lower the number of disputes and shorten the time it takes for resolution.
Coordinated with other internal business partners and clients to keep operations running smoothly and solve both routine and complex problems.
Follow-up on delinquent accounts through continuous follow-up with customers, Sales, or Customer Service.
I have had the chance to supervise a group of talented conflict resolution experts as a team lead in dispute management.
Assisting in updating the learning log and SOP whenever required.
Assisting in developing and implementing projects promoting automation and efficiency.

Accounts Receivable & CollectionsDeductions & Dispute ResolutionCash Application & Reconciliation

Channelplay limited

Deputy Manager Finance

Sep 2021 – Jun 2022 · 9 mos · Gurugram, Haryana, India

As a Deputy Manager Finance at Channelplay Limited, my role entails overseeing financial operations and ensuring compliance with regulatory requirements. I manage financial reporting, budgeting, and forecasting processes. I analyze financial data, identify trends, and provide insights for informed decision-making. I collaborate with cross-functional teams to develop strategies for cost optimization and revenue growth. Additionally, I oversee audits, implement internal controls, and maintain strong relationships with stakeholders.

Pine labs

Finance Executive

Sep 2017 – Sep 2021 · 4 yrs · Noida, Uttar Pradesh, India

Finance Executive: As a Finance Executive at Pinelabs, my primary responsibilities involve financial analysis and reporting. I assist in the preparation of financial statements, budgeting, and forecasting. I conduct variance analysis to identify trends and provide insights for decision-making. I collaborate with cross-functional teams to streamline processes, optimize costs, and support business growth. Additionally, I assist in managing cash flows, monitoring financial performance, and ensuring compliance with regulatory requirements.

Cash FlowOperations ManagementFinancial Analysis