Mar 2021 – Oct 2022 · 1 yr 7 mos · Bengaluru, KA, India

• At Accenture, I served as a Senior Manager leading the Experience Design (XD) Studio, where I played a key role in scaling the UX capability across multiple Centers of Excellence (CoEs). My focus was not only on project delivery, but on building a future-ready design team rooted in strong foundations of system thinking, service design, and user empathy.
• I led campus hiring initiatives to bring in emerging talent and established a structured onboarding and mentoring ecosystem that nurtured junior designers into confident contributors. This effort helped us build a diverse and capable UX team that could support Accenture’s digital transformation goals across domains like immersive experiences, enterprise design, and service innovation.
• One of my key contributions was to introduce and embed system thinking and service design practices across projects and teams. I regularly conducted training sessions and mentoring circles to coach designers on how to map service ecosystems, identify design levers, and align user needs with business impact.
• Highlights from my time at Accenture include:
• Built and mentored a cross-functional UX team covering research, interaction design, and service design
• Enabled new CoEs like Immersive Experience and Service Design by supporting hiring, training, and capability planning
• Conducted hands-on workshops on System Thinking and Service Blueprinting for designers and product teams
• Collaborated with leadership to integrate human-centered design into digital strategy and transformation programs
• My experience at Accenture strengthened my belief that great design is a system-level effort—not just screens and interactions, but the structures and mindsets that power them. I carry this forward in every role I take, helping design teams grow with clarity, confidence, and care.

Oct 2019 – Mar 2021 · 1 yr 5 mos

• At Infosys, I led diverse UX delivery engagements as a UX Practice Lead and Senior Delivery Manager, creating meaningful digital experiences across industries and continents. My work spanned financial services, logistics, conversational AI, mobility, and sustainable development.
• I was among the first to design and deliver touch-based mobile apps for Android and iOS at Infosys, including an end-to-end field service app for DIRECTV technicians. I also led UX efforts onsite at St. George Bank in Australia, crafting mobile-first banking experiences.
• In the enterprise domain, I worked on a legal workflow and document processing system for Deutsche Bank, covering underwriting, proofreading, and approval journeys. These solutions helped streamline complex compliance workflows while improving user efficiency.
• Another defining chapter was my time spent at Sabarmati Ashram, helping digitize Mahatma Gandhi’s writings and archives. I lived at the Kutir, met Gandhi scholars and family members, and deeply connected with the emotion and responsibility behind building a digital platform that felt like both a museum and a living library. It was more than a project—it was a life-changing experience.
• In Europe, I worked onsite with a global chemical company in Germany to build a sustainable farming platform, helping farmers practice eco-friendly agriculture through intuitive tools and data dashboards.
• Highlights include:
• Led multi-region UX teams across finance, logistics, and AI domains
• Pioneered mobile UX for Android/iOS at Infosys
• Delivered a full-service field app for DIRECTV technicians
• Built banking experiences onsite at St. George Bank, Australia
• Designed legal workflows for Deutche Bank’s document process
• Created digital heritage archive for Gandhi at Sabarmati Ashram
• Built sustainable farming tools for a global chemical client in Germany
• These moments shaped my belief that great design isn’t just about functionality—it’s about emotion, purpose, and human connection.

Nov 2014 – Sep 2019 · 4 yrs 10 mos

• Requirement Gathering and Need Analysis, Scoping, Planning and Delivery Tracking, Resource Utilization and Planing, Usability Testing, Mobility(IOS, Android, Windows) IA solution

Jul 2012 – Oct 2014 · 2 yrs 3 mos

•  User Testing/ Heuristics Evaluation
•  High fidelity and Low Fidelity wire frame
•  Scenario based UI for iPhone and Android
•  Information Architecture
•  Task Analysis
•  Data Gathering (Questionnaires, User Interviews, Polls)
•  Leading and Motivating team to ensure quality delivery

Apr 2010 – Jun 2012 · 2 yrs 2 mos

Dec 2009 – Mar 2010 · 3 mos

•  User Testing/ Heuristics Evaluation
•  Information Architecture
•  Task Analysis

Jan 2009 – Dec 2009 · 11 mos · Bengaluru, Karnataka, India

• At iSource Worldwide, I worked as an Information Architect and Product Designer, where I was instrumental in designing an end-to-end B2B platform for a global print services company. This product aimed to simplify and digitize the complete lifecycle of commercial printing—from design to delivery.
• The platform featured an online design tool tailored for graphic designers and creative professionals, enabling them to design print-ready materials with ease. The product also integrated a robust print process management system that covered every detail of print logistics: selecting paper types, managing print runs, tracking shipping, handling materials, and final delivery coordination.
• This project involved one of the most intense discovery and co-creation phases of my career. Over a span of six months, we conducted continuous workshop sessions with stakeholders and users, diving deep into print operations and service challenges. These workshops included user interviews, requirement deep dives, and prototyping cycles to ensure that every feature was grounded in real business need and user workflow.
• My role covered:
• Structuring complex workflows into intuitive information architecture
• Designing task flows and wireframes for different user roles
• Facilitating co-creation workshops and ideation sessions
• Leading user research and usability validation
• Creating functional specs and interaction models for developers
• This experience sharpened my ability to translate domain-heavy processes into clear, usable digital interfaces, and deepened my understanding of collaborative product development in a B2B environment.

Nov 2007 – Nov 2008 · 1 yr · Gurugram, Haryana, India

• At MIH India (later Naspers), I worked as a Manager of the User Experience Team, leading UX design and research efforts for multiple innovative digital products. One of the standout projects during this time was Dwaar, a vertical search platform that aimed to redefine how users discover information within specific domains—well ahead of its time.
• My role focused on providing UX strategy and hands-on consultancy across various internal products and services. I collaborated with product managers, developers, and business teams to deliver usable, intuitive, and research-backed experiences that matched user expectations and business goals.
• As part of this role, I led:
• User Testing and Heuristic Evaluations to identify pain points and friction in product journeys
• Information architecture and wireframe design, including both low-fidelity sketches for ideation and high-fidelity mockups for development handover
• Website design and layout guidance, ensuring brand consistency and user-friendly navigation
• Remote usability testing, a relatively new practice at the time, to reach a broader user base and validate design decisions quickly
• I also mentored junior designers, promoted the adoption of user-centered design processes, and supported the evolution of product thinking within the team.
• This experience gave me a strong foundation in early-stage UX processes, including testing-first approaches, cross-functional collaboration, and the importance of rapid prototyping to validate design assumptions.

Jan 2006 – Nov 2007 · 1 yr 10 mos

•  Provide interaction design and user experience consulting to clients, including GE, Bear stern, TYCO, Fidelity International, FIFA
•  Understanding user requirements through various user research methodologies.
•  Perform usability testing and synthesis data into concrete design proposals; present design ideas using flowcharts, prototypes and mockups.
•  Formalize visual and conceptual strategies, design approaches, and advise clients on the best way to meet design objectives
•  Excellent working relationship with product management and other stakeholders. Provide reports and designs, requirements and UI specs as needed.
•  Provide usability expertise and support to development teams.

Jan 2004 – Jan 2005 · 1 yr

• Website Design, HTML

Jan 2003 – Jan 2004 · 1 yr

• Flash Presentation, Web design