Jun 2025 – Present · 11 mos · Lucknow, Uttar Pradesh, India · Hybrid

• As a Store Captain, I was responsible for overseeing and coordinating the store’s end-to-end last mile operations, ensuring efficient order fulfillment and seamless delivery experiences for customers. My role required strong operational oversight, real-time decision-making, and effective coordination between store staff and delivery partners to maintain high service standards.
• A core aspect of my role involved managing last mile delivery operations, where I monitored rider activities and tracked delivery progress to ensure timely order dispatch and on-time customer delivery. I actively coordinated with delivery riders to address operational hurdles, resolve route or delivery challenges, and ensure smooth execution of daily delivery schedules.