Apr 2020 – Oct 2021 · 1 yr 6 mos · Seattle, Washington, United States

• Roadmap Building: Defined 18 months roadmap for Auto Scaling by looking into feature requests, conducting 50+ interviews for big customers and surveying long tail customers. Created a monthly voice of customer meeting to get feedback from GTM, doc and support teams to make sure customer needs are prioritized timely.
• Growth Strategy: Successfully launched 6 Auto Scaling integrations with other AWS products. Worked with 6 different Product Managers to define customer experience for these integrations and aligned engineering teams to make sure the projects run smoothly across teams.
• New Product Development: Developed and defined a new Auto Scaling feature called Warm Pools which allowed customers to scale faster and save 30% of their compute costs. Outlined 2 year feature roadmap to cover all usecase and future requirements from customers.
• UX Redesign: Conducted 20+ UX research sessions with current auto scaling customers and organized 2 health study sessions with UX team to determine problems in overall user flow for auto scaling. Worked with UX researcher to simplify overall console experience for both nascent and mature users.
• Tech Prioritization: Worked with engineering team to identify and prioritize major operational pains points that might impact service availability and reliability. Prioritized 5 of such features in 2021 roadmap to reduce the operational burden.

Aug 2019 – Dec 2019 · 4 mos · Greater Pittsburgh Area

• Developed a strategy for a client to reduce environmental impact and improve sustainability by increasing the proportion of electricity consumption from renewable energy sources.

May 2019 – Aug 2019 · 3 mos

• Strategic Thinking: Identified root causes for exceeding allocated budget across multiple feature rollouts. Improved scoping process, and developed strategy for efficient workforce allocation and automated effort estimation. Forecasted annual savings in operating costs by $10M, increasing the profit margin by 10%.
• Product Development: Launched HealthBot service on Contrail Cloud for a 10M worth customer by evaluating on-premise and cloud infrastructure. Created a product requirements document and defined success metrics to measure product performance. Collaborated with the Sales team to deploy the service on 5 customer environments.
• Customer Experience: Identified 5 key metrics and trends to measure the success of sales projects. Collaborated with multiple teams to develop new field satisfaction surveys. Established baseline for customer satisfaction by analyzing customer’s feedback and provided recommendations to enhance customer satisfaction by 30%.

Jul 2017 – Jul 2018 · 1 yr

• Customer Focus: Surveyed 300+ store managers to evaluate the new requirements for markdown systems. Redesigned the price markdown approval process to eliminate the bottleneck of a single approval owner and increased efficiency of the approval process by 30%.
• Innovation & Vision: Spearheaded Walmart’s dynamic price matching initiative in US, Canada and Mexico by developing a framework to capture prices for 2 million Walmart catalog items across 7 competitors. Analyzed the data to identify KPI trends and increased Walmart’s revenue in general merchandising by 30%.
• Cross Functional Collaboration & Negotiation: Coordinated with 7 teams (e.g. UI and UX) to design and implement a single sign-on platform. Gained buy-in from 37 teams and migrated them to newly developed platform, improving the ease of use for Walmart’s store managers and reducing data storage requirements by 50%.
• Initiative & Ownership: Recognized the need to improve Walmart’s retail store shelf utilization system, including the price discount process, by creating alerts to be generated ahead of system failures. Presented to Product Managers and obtained approval for implementation. Reduced losses from system failures by $20M annually.

Jun 2014 – Jun 2017 · 3 yrs · Bangaon, West Bengal, India

• Leadership: Led significant redevelopment of a major component in Oracle’s “Application Development Framework” (ADF). Assisted in onboarding Indian Railways to use this component for website development, thereby earning a $10M contract for Oracle.
• Creativity & Curiosity: Identified the need to develop an automated documentation system. Researched potential technologies and designed a robust and intelligent documentation system to automatically generate documentation from developers’ code, saving $10M annually.
• Ownership & Result Driven: Investigated the loss of productivity due to manual evaluation of build failures. Created an algorithm to recognize the failures and provide a solution, thereby saving Oracle $20M annually.

May 2013 – Jun 2013 · 1 mo

• Worked on Feed File Synchronization with DataBase