Surili Singh, PMP®, CSM®

CEO

Delhi, India18 yrs 5 mos experience

Highly Stable

Key Highlights

Over 10 years in Project Management and Software Development.
Expert in managing cross-functional teams and global initiatives.
PMP and CSM certified with Agile and Waterfall methodologies.

Stackforce AI infers this person is a Project Management expert in Fintech and SAAS industries.

Contact

Skills

Core Skills

Project ManagementAgile MethodologiesJava DevelopmentSaasData ValidationBusiness DevelopmentQuality AssuranceSales

Other Skills

AnalysisB2B SalesBPOBusiness AnalysisBusiness StrategyCRMCall CentersCall Quality MonitoringChange ManagementClient Needs AssessmentContract NegotiationCross Functional CollaborationCross Functional Team ManagementCustomer Relationship Management (CRM)Customer Satisfaction

About

Seeking high sensitivity assignments within Project Management, Strategic Planning & Customer Service with an organization of repute. Summary of Skills & Experience - •10.5 years of experience in Project/Program Management including end to end Software Development Life Cycle in Banking, Fintech, Procure to Pay, SAAS, third party integration and Finance domain (Total experience – 18 years and 10 months in multiple domains). •Well versed in managing cross functional team (Team size - 30 – 35) with parallel projects, Global initiatives, Relationship building and leading teams for successfully achieving Service Delivery/Targets within scope and budget. •Onsite visits to Dubai and Cairo for Requirement gathering and successful Project Implementation along with the training. •Experience in managing projects involving Java development, JIRA, MS Teams, MS Office, SQL (basic), Smartsheet and SharePoint to track data/progress. •PMP and CSM Certified. Extensive experience in Agile, waterfall Methodologies, Scrum, Sprints & Release planning, SDLC, virtual team management. •Received several awards & accolades for rendering consistent quality services and showcasing exemplary performance during the career span.

Experience

18 yrs 5 mos

Total Experience

3 yrs

Average Tenure

Current Experience

Spicemoney

Chief Manager

Oct 2022 – Jun 2025 · 2 yrs 8 mos · Noida, Uttar Pradesh, India · Hybrid

Handled Agent on Board, Customer Care, Platform Experience, 3rd party integration, Banking, Marketing and Training, Travel, Spicepay and Credit LOB projects.
Project Planning, Daily Scrum, Cross functional virtual team management and alignment, requirement gathering, capacity and sprint Planning, WBS, task allocation, milestone tracking and third party collaboration to make sure timely delivery.
Managed cross functional team (size- 30 - 35) alignment including Java developers and testers during Agile sprints to utilize the capacity efficiently across multiple web/App projects. Worked closely with developers to define requirement, oversaw the full SDLC of multiple Java based projects within scope and budget, ensuring clear communication between technical and non-technical stakeholders.
Collaboration with the Business stakeholders, understanding new requirements/change requests, facilitating all stakeholders meeting including compliance and technical team to spearhead the proper solution/architecture as per banking regulation and without any impact on current product to enhance user experience and business performance.
Sprint planning for prioritized deliverables, shared detailed reports, prepare presentation/dashboards for QBR and daily/weekly updates for Management and stakeholders visibility on the progress.
JIRA and repository maintenance.
Identify any potential blockers and risks to be pre-prepared and mitigate, align the team and inform management.
End to end Process Management including UAT testing/sign off from multiple stakeholders including compliance/AppSec, planning for Go to market activities, release planning, sprint retrospective, post Go live impact and performance monitoring based on reports/data for performance and further improvement.
Projects Handled – Integration with Axis bank for PAN card, NSDL KO/Sub KO Ekyc integration, Fingpay Integration, MPIN addition, Agent on Board changes, App/Web update/new addition projects.

Project ManagementAgile MethodologiesJava DevelopmentJIRACross Functional Team Management

Garg data information private limited (birchstreet)

Program Manager

Jan 2018 – Aug 2022 · 4 yrs 7 mos · Noida, Uttar Pradesh, India · On-site

Project cycle and SDLC management, process standardization across the regions for Procure to pay SAAS based application deployment.
Maintained custom Smart sheet dashboards pulling live data from Jira, enabling leadership to make data-driven decisions.
Corporate/Regional (US, EMEA) level coordination on new initiatives, change management, setting expectation and relationship building.
Conduct Monthly account health check calls and QBR for account overview and further improvement as needed. Reports sharing on account/projects progress.
Manage escalations and effectively utilize higher management for faster resolution.
Risk management, Internal/external coordination to minimize the gap and provide timely solution.
Requirement gathering for entire customer base across multiple regions. Cross Functional department/team collaboration to brainstorm on solution and make sure the customer’s requirements are well understood and addressed.
Development life cycle management, UAT testing, phase wise deployment.
Handled multiple projects implementation, integration, new development, change requests in parallel for customer in different time zones (Asia, EMEA, US).
Multiple Tracker management (Project Tracker, Pipeline tracker, Risk Register, Issue tracker, Enhancement, Priority list, Knowledgebase, Dashboard to show account status and Progress) and monthly/weekly reporting for internal/external stakeholder’s visibility and to streamline the account.
Supporting the teams with agile/waterfall ways of working to ensure product development and deployments follow clear processes, strong documentation and governance.
Projects Handled – Procure to pay SAAS based application implementation in Hyatt Hotels (India, EMEA, US), Integration between Birchstreet and Hyatt’s iScala system for vendor feed, invoice feed, Supplier and user creation, New RFQ module, Inventory solution, Recipe costing Management.

Project ManagementSAASChange ManagementRisk ManagementCross Functional Collaboration

Garg data services private limited (birchstreet)

Implementation Project Manager

Dec 2014 – Dec 2017 · 3 yrs · Noida, Uttar Pradesh, India · On-site

Managed critical and multiple projects in parallel with appropriate prioritization.
Created project plan per scope, internal team alignment, check technical feasibility with the stakeholders and find any gaps to be addressed within stipulated timeline and budget.
Client Data validation and correction for implementation. Worked on PL SQL extensively to cross check on data implemented, issues reported to help the customer.
End to end project timeline management and alignment of cross functional team members including development, implementation, integration, training and support.
Feedback gathering for better user experience on current platform, get the best solution via brainstorming with the team, moving into development, perform UAT before code release and planning of deployments without impacting the existing functionality.
Risk management and escalate to management on roadblocks as needed. Projects tracking in smart sheet and JIRA.
Weekly/Monthly calls with the regional team on Project status, progress, account health check, issues to be addressed and to discuss upcoming deployment, change request and pipeline. Share status report with all the stakeholders.
Onsite visit for requirement gathering and Training.

Project ManagementData ValidationUAT TestingCross Functional Team Management

Cyber futuristics india pvt ltd

Assistant Manager - Business Development

Jun 2014 – Dec 2014 · 6 mos · Noida Area, India · On-site

Lead generation via cold calling and online platforms.
Negotiated contracts and collaborated for timely implementations.
Monitored performance reports to assess opportunities.

Lead GenerationContract NegotiationPerformance MonitoringBusiness Development

Campus eai

Business Development Consultant

Apr 2013 – May 2014 · 1 yr 1 mo · Gurgaon, India · On-site

Generated leads and facilitated conference calls to understand client needs (Australia/US). Send business proposal/SOW and made sure to do timely follow-up for conversion.
Achieved individual sales targets and converted opportunities.

Lead GenerationClient Needs AssessmentSales Proposal DevelopmentBusiness Development

I-energizer, noida

2 roles

Sr. Quality Analyst

Sep 2010 – Mar 2013 · 2 yrs 6 mos · On-site

Managed team of 3 quality analysts.
Call quality monitoring, Final Certifications for the trainees, conducted training sessions, maintained quality reports and facilitated feedback for continuous improvement.

Quality ManagementTrainingCall Quality MonitoringQuality Assurance

Sr. Customer Service Executive

Jul 2006 – Aug 2010 · 4 yrs 1 mo · On-site

Worked on target-based lead generation for the US outbound B2B market.
Worked as SME, on floor support, New Hire support and got promoted via IJP as QA.

Lead GenerationB2B SalesOn-floor SupportSales