Sushant Raj

Associate Consultant

Patna, Bihar, India4 yrs 8 mos experience

Highly Stable

Key Highlights

Over 4 years of SAP Security expertise.
Led L1.5 Monitoring Team with a focus on efficiency.
Proficient in user administration and role management.

Stackforce AI infers this person is a SAP Security Consultant with strong operational support capabilities in enterprise environments.

Contact

Skills

Core Skills

Sap SecurityUser AdministrationMonitoringTroubleshooting

Other Skills

Role designAuthorization analysisFirefighter access managementServiceNowDocumentation managementSAP NetweaverSAP ERPABAPCore JavaOracle DatabaseWordPressSQLJavaDatabasesRed Hat Linux

About

I am an IT professional with 4+ years of experience in SAP Security and L1.5 Support, Monitoring, Troubleshooting. I specialize in ensuring system stability, resolving high-priority incidents within SLA, and coordinating effectively with cross-functional teams to deliver timely solutions. On the SAP Security side, I have strong expertise in user administration across development, quality, and production environments. My experience includes role design and modification (single, composite, and derived roles), authorization analysis using SUIM, SU53, and STAUTHTRACE, and working with key security tables (AGR*, USR*). I have also managed Firefighter access, ensuring compliance through proper approvals, log reviews, and audit-ready documentation. In my L1.5 Team Lead role, I am responsible for maintaining and continuously improving documentation, runbooks, and knowledge bases to enhance operational efficiency. I actively handle team escalations, provide guidance on critical incidents, and ensure adherence to SLA and quality standards. Additionally, I manage and plan shift rosters for the monitoring team on a rotational basis to ensure 24/7 system coverage. I play a key role in mentoring and onboarding new L1.5 team members, driving knowledge sharing, and building a strong, capable support team. I also focus on process improvements, workload distribution, and identifying opportunities for automation and monitoring optimization.

Experience

4 yrs 8 mos

Total Experience

4 yrs 8 mos

Average Tenure

4 yrs 8 mos

Current Experience

Capgemini

3 roles

Associate Consultant

Promoted

Jan 2025 – Present · 1 yr 5 mos · Pune, Maharashtra, India · Hybrid

Role - SAP Security and Team Lead of L1.5 Monitoring Team
User administration : development, quality and production.
User modification, termination password reset, lock/unlock.
Used SUIM to find out the roles with required authorisation objects or with required authorisation values.
Identified missing authorisations with the use of SU53 and STAUTHTRACE.
Efficiently used security related tables (AGR*, USR*, etc.)
Designed and modified single, composite and derived roles adhering to naming conventions.
Administered Firefighter by validating approvals, reviewing SM20 logs, and maintaining audit-ready documentation.

SAP SecurityUser administrationRole designAuthorization analysisFirefighter access management

Sr Analyst / Software Engineer

Promoted

Jul 2023 – Jan 2025 · 1 yr 6 mos · Pune, Maharashtra, India · Hybrid

Role - SAP Security and Team Lead of L1.5 Monitoring Team
User administration : development, quality and production.
User modification, termination password reset, lock/unlock.
Used SUIM to find out the roles with required authorisation objects or with required authorisation values.
Identified missing authorisations with the use of SU53 and STAUTHTRACE.
Efficiently used security related tables (AGR*, USR*, etc.)
Designed and modified single, composite and derived roles adhering to naming conventions.
Administered Firefighter by validating approvals, reviewing SM20 logs, and maintaining audit-ready documentation.

SAP Security

Analyst / Software Engineer

Oct 2021 – Jul 2023 · 1 yr 9 mos · Pune, Maharashtra, India · Hybrid

Role - L1.5 Support (Monitoring and Troubleshooting)
Responsible for monitoring, troubleshooting and coordinate with other support teams to resolve technical issues.
Creating and Managing monitoring team shifts roster on rotational basis.
Monitoring High Priority incidents and to assign and inform it to the respective team members within the given SLA.
Creating Bridge meeting between the End User and Technical team.
Promote knowledge sharing and cross-training among team members.
Maintain and update documentation, runbooks and knowledge bases to facilitate faster issue resolution.
Proficiency in monitoring and observability tools and technologies. ( Service Now, EasyVista and Helpdesk)

MonitoringTroubleshootingServiceNowDocumentation management