Sushruth Prashanth

Operations Associate

Bengaluru, Karnataka, India3 yrs 11 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Managed over 180 key accounts effectively.
Achieved 98% fulfillment rate in logistics.
Awarded 'Best Support Team' at Decathlon.

Stackforce AI infers this person is a Logistics and E-commerce Operations Specialist with strong project management capabilities.

Contact

Skills

Core Skills

Key Account Acquisition & RetentionBusiness DevelopmentTransportation ManagementSupply Chain OptimizationStrategic CommunicationsProcess AutomationOrder ManagementQuality ControlOrder FulfillmentWarehouse Operations

Other Skills

Cross-functional CoordinationClient RelationsAccount ManagementBuilding Information Modeling (BIM)Cross-functional CollaborationsSkilled Multi-taskerBusiness Intelligence (BI)Google AnalyticsContract NegotiationWritten CommunicationWMS ImplementationsDigital StrategyCustomer SatisfactionMicrosoft ExcelMonth-End Close Process

About

Hey! I'm a Bengaluru-based Project Lead with a knack for turning chaos into order and a passion for innovative solutions. With experience in logistics and e-commerce, I thrive on cross-functional collaboration that drives results—think of me as the friendly neighborhood problem-solver! Previously managed over 180 key accounts at Fresh Prints, I ensure our workflow runs smoother than a well-oiled machine while driving revenue. My previous role at Decathlon had me orchestrating refunds and replacements like a maestro, earning my team the 'Best Support Team' award! When I’m not optimizing processes or negotiating with vendors, you’ll find me exploring my culinary skills or diving into the latest history book. “Because we’ve always done it that way” is heresy. Looking to harness the ideals of trade and technology towards the development of creative dynamics in businesses. Reach out if you want to talk art, or sports or know the best breakfast spots in Bengaluru! :D -> sushruth.prashanth@gmail.com

Experience

3 yrs 11 mos

Total Experience

1 yr 3 mos

Average Tenure

1 yr 4 mos

Current Experience

Tvp nyc

Executive Ops Coordinator

Feb 2025 – Present · 1 yr 4 mos · New York, United States · Remote

Fresh prints

Key Account Manager

Sep 2024 – Nov 2024 · 2 mos · Bangalore Urban, Karnataka, India · Remote

Managing 180+ corporate/collegiate accounts across the U.S and Canada.
Coordinating workflow between art, product acquisition, customer experience and operations team for order fulfillment.

Key Account Acquisition & RetentionBusiness DevelopmentCross-functional CoordinationClient RelationsAccount Management

The indian garage co.

Logistics Lead

Dec 2023 – May 2024 · 5 mos · Bengaluru, Karnataka, India · On-site

Directed the logistics wing and led process excellence for the D2C domain orchestrating collaborations between Warehouse Ops, CRM and Finance teams;
Implemented optimizations across teams to achieve 98% fulfilment while scaling at 15% increasing order count per week.
Secured 3PL partnerships. Established a dashboard for real-time order tracking, enhancing data integrity and reducing processing time by 30%.
Contributed to Retail Growth by analysing key customer metrics and order interactions to provide improvements in increasing engagement and product likeability.

Transportation ManagementBuilding Information Modeling (BIM)Cross-functional CollaborationsSupply Chain OptimizationSkilled Multi-taskerProcess Automation+15

Decathlon sports india

3 roles

Refunds and Replacement Lead

Jan 2023 – Dec 2023 · 11 mos

Accountable for the Refunds, Replacement and Cancellations scope under the ecommerce wing.
Ensure a synchronised work flow by setting up efficient process flows involving teams of IT, CRM, Business Development, Finance and on-site Operations.
Coherently functioning with Returns Transport (Last Mile) team to affirm a 'Happy Return Journey' for the customers.
Identify flaws in the existing in the existing ways of working and develop automated solutions for the same.

Strategic CommunicationsMicrosoft OfficeCross-functional CollaborationsProcess AutomationWritten CommunicationCustomer Satisfaction+3

Reverse Order Management Analyst

Promoted

May 2022 – Apr 2023 · 11 mos

Managed Dispute Collection from third-party logistics providers (3PLs); recovered ~80lakhs, directly impacting top-line growth.
Addressed shrinkage and executed customer retention initiatives for month-end closure, including the implementation of "Open-Box" return pickups to further decrease non-saleable rates across various catergories.

Microsoft OfficeEscalations ManagementQuality ControlOrder ManagementWritten CommunicationMicrosoft Excel+2

Retail Logisitican

Sep 2021 – Apr 2022 · 7 mos

Worked across multiple domains of Ecommerce (.in, Marketplace, B2B, Returns). Studied operational processes and system flows. Fulfilled 99% ecommerce orders with an average floor productivity of 20.1 Managed 'click and connect' operations during the second wave, while having a fulfilment rate of 96%

Microsoft OfficeCross-functional CollaborationsSAP Warehouse ManagementMicrosoft ExcelOrder FulfillmentThird-Party Vendor Management+1

Arvind fashions limited

Business Development Intern

Feb 2021 – May 2021 · 3 mos · Bengaluru, Karnataka, India

Worked on optimizing their local delivery and routing systems, which expanded to the Greater Bengaluru area, while being responsible for delivering an innovation proposal using an empirical study to streamline real-time dispatch processes and product monitoring systems.

Microsoft OfficeMicrosoft Excel

First steps babywear private limited

Market Research Intern

Nov 2020 – Dec 2020 · 1 mo · Hosur, Tamil Nadu, India

Made an Organisational Study while simultaneously working with the Production and HR department for an active environmental learning of the dynamic operations involved on day-to-day basis.

Microsoft OfficeMicrosoft Excel

Tj&a global online pvt ltd

Logistics Intern

Jun 2019 – Aug 2019 · 2 mos · Bengaluru, Karnataka

Conducted professional market research, tracking deliveries, and resolving any vendor-related queries. Furthermore, assisted in the inventory management and worked on the development of new and more efficient procurement strategies and plans.

Microsoft OfficeMicrosoft Excel

Nvidia

Student Ambassador

May 2018 – Jul 2018 · 2 mos · Bengaluru, Karnataka

Functioned as an gaming ambassador from Nvidia to DELL Gaming. Assisted sales team with product information in order to facilitate target audience. Co-hosted a gaming event at DELL HO, Koramangala.

Microsoft OfficeMicrosoft Excel