Syed Suhail

Operations Associate

Bengaluru, Karnataka, India8 yrs 10 mos experience

Highly Stable

Key Highlights

Proactive in problem resolution and process improvement.
Experienced in leading operations and managing teams.
Skilled in root cause analysis and customer support.

Stackforce AI infers this person is a skilled operations leader in customer support and retail environments.

Contact

Skills

Core Skills

LeadershipOperations ExecutionRoot Cause AnalysisRetail Operations

Other Skills

Customer ServiceMicrosoft ExcelTime ManagementRCACustomer SupportInformation Technology PlanningMicrosoft Word

About

Aspiring Analyst dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely result-oriented and proactive in addressing and resolving problems.

Experience

8 yrs 10 mos

Total Experience

5 yrs 6 mos

Average Tenure

3 yrs 3 mos

Current Experience

Aegis customer support services private limited

Operational Specialist

– Present

Meesho

Team Lead

Mar 2023 – Present · 3 yrs 2 mos · Bengaluru, Karnataka, India · Remote

LeadershipOperations ExecutionCustomer ServiceMicrosoft ExcelTime Management

Startek

Operational Specialist

Aug 2017 – Mar 2023 · 5 yrs 7 mos · Bengaluru, Karnataka, India

1. Facilitate and lead resolution to complex problems.
2. Handle seller support escalation cases wrt Listings, Orders, payments, Verifications, SPF(seller protection fund), Probable CEO Escalations and other process cases.
3. Collaborate very closely with the warehouse team, logistics team, Business & Finance team and Clients in order to resolve the issues of the seller on priority.
4. Highlight and provide feedbacks to L1 and L3 queue.
5. Create problem records and perform RCA (Root cause analysis)
6. Supervising a team of 4 associates.
7. Assigning tickets and take follow ups to close the cases within the given TAT.
8. Roster Assignment and work scheduling.

RCARoot Cause AnalysisRetail OperationsCustomer Support