Nov 2023 – Nov 2024 · 1 yr · On-site

• Operations and Sales Management: Orchestrated daily store operations, including inventory management, sales strategies, and team coordination, to optimize store performance. Utilized expertise in sales management and training to drive revenue growth and maintain high customer satisfaction. Developed and executed strategic plans, ensuring efficient workflow and seamless operations, making you an ideal candidate for roles that require strong operational leadership.
• Loss Prevention and Compliance: Led comprehensive loss prevention initiatives, including conducting regular audits, implementing security protocols, and training staff on best practices to minimize shrinkage. Managed cash handling procedures and ensured strict adherence to company policies and regulatory requirements.
• Financial Oversight and Reporting: Managed store finances, including budgeting, bookkeeping, and preparation of daily and weekly financial reports. Analyzed financial data to identify trends, optimize budget allocations, and support informed decision-making.

May 2022 – Sep 2023 · 1 yr 4 mos · Hybrid

• Provided outstanding customer support to small business clients, resulting in a 96% satisfaction rating.
• Resolved intricate customer concerns using financial technology insights and customer relationship management software, ensuring compliance with the Fair Credit Reporting Act.
• Collaborated with various teams to collect and review documentation, improving customer service processes based on specific client feedback.

Feb 2021 – May 2022 · 1 yr 3 mos · On-site

• Loss Prevention and Risk Management: Implemented and monitored loss prevention strategies, reducing shrinkage by ensuring strict adherence to security protocols and inventory control measures. Developed and executed training programs for staff to enhance awareness and prevent internal and external theft, directly contributing to store profitability and security.
• Operations Management and Audits: Managed daily store operations, including inventory management, visual merchandising, and staff scheduling, to ensure smooth business flow. Conducted regular audits of store processes and inventory, identifying discrepancies and implementing corrective actions to maintain compliance with corporate standards and optimize operational efficiency.
• Cash Handling and Sales Management: Supervised cash handling procedures, including daily reconciliations, deposit preparation, and ensuring compliance with financial policies. Led sales initiatives by analyzing performance metrics, coaching staff on sales techniques, and driving team efforts to meet and exceed sales targets, ensuring the store’s financial integrity and growth.

Sep 2019 – Sep 2020 · 1 yr · Remote

• Client Relationship Management: Provided personalized support to United Healthcare clients by addressing inquiries related to health benefits, claims, and policy coverage. Fostered strong relationships through active listening and empathy, ensuring client satisfaction and loyalty by consistently exceeding expectations in every interaction.
• Customer Satisfaction and Compliance: Delivered high-quality service by ensuring compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA) and company protocols. Maintained strict confidentiality of client information while delivering clear and accurate solutions to enhance customer trust and overall satisfaction.
• Exceeding Customer Expectations: Consistently exceeded performance metrics by efficiently resolving client concerns and providing tailored solutions to meet their healthcare needs. Demonstrated a deep understanding of health insurance products, enabling proactive support that exceeded customer expectations and contributed to the company’s high satisfaction ratings.