Mar 2022 – May 2022 · 2 mos · Gurugram

• Worked with C-suite to define the product strategy for supply and demand growth

Oct 2020 – Feb 2022 · 1 yr 4 mos · Bengaluru, Karnataka, India

Aug 2019 – Sep 2020 · 1 yr 1 mo · Hamburg, Germany

• Pricing Product portfolio included:
• Dynamic & Contextual Pricing
• Surge Pricing and Surge Insights for Drivers
• Demand Monetisation
• Pricing for third-party partner platforms (e.g. Google Maps)
• Internal tools for Pricing Management
• Fulfillment Product Portfolio included:
• Demand Aggregation
• Customer-Driver Matching
• Fulfillment Experience - Customer and Driver
• In-trip bookings

Jan 2019 – Jul 2019 · 6 mos

• Worked closely with AliPay team to streamline the Paytm payments product architecture.
• Launched EMI transaction capability on Paytm POS machines
• Led the implementation of changes in Paytm Payment Gateway to help our large Mutual Funds merchants be compliant to the SEBI regulations

Aug 2018 – Jan 2019 · 5 mos

• Product Lead for Grocery and Automobiles categories of Paytm Marketplace. Responsible for driving large cross-functional product features for the two categories impacting CX across customer journey: discovery, checkout, fulfilment and post order.
• 1. Grocery
• Led the integration with multi-brand online/offline stores like BigBasket, Needs Supermart etc.
• Launched hyper local serviceability for the locally sourced products
• CX Improvements to Grid and PDP - Removing OOS products from grid, Add to cart from grid, Variants on Grids
• Checkout CX Improvements- Shipment level clubbing of items and shipping charges, Promo applicable items list
• 2. Automobiles
• Launched Multiple call-to-actions on the product description page - Buy, Book, Test Drive
• Led the integration with loan providers (ICICI, Bajaj Finserv etc.) to enable customers to book vehicles with loan
• Drove the implementation of cancellation workflow for merchant fulfilled large ticket size orders

Apr 2018 – Aug 2018 · 4 mos · Bengaluru, Karnataka, India

• Led products for below charters as part of Fulfilment Experience:
• Customer-Driver Matching
• Driver Experience
• Platform Excellence
• Real-time data visibility

May 2016 – Mar 2018 · 1 yr 10 mos · Bengaluru, Karnataka, India

• Led the development of the matching platform for Ola (US patent applied)
• Re-defined the driver partner experience by building new allotment mechanisms for our Outstation(inter-city travel), Rentals(for-hire packages) and Auto Rickshaw offerings.

Jul 2014 – Dec 2016 · 2 yrs 5 mos · Noida Area, India

• HotOnlineDeals.in is a deals discovery platform which aggregates the deals across all the major Indian e-commerce websites for the customers to discover all the juicy deals at one place without having to visit each website separately.
• Product Development
• Designed and developed the website from scratch including assets design and placement
• Integrated notification bar, chat support, community subscription, social media widgets
• Customer Research
• Constantly solicited user feedback through incentive based surveys and user testing
• Analysed user journey to understand the ease of use for the users
• Growth
• Achieved 2K daily visits within 2 months of launch using a mix of promotions, digital and social media marketing
• Stakeholder management
• Initiated and managed partnerships with affiliate networks
• Handled customer service through on platform chat support and social media

Jan 2012 – Jan 2015 · 3 yrs · Noida Area, India

• Worked with cross-functional and cross-geographical teams on web application/framework development for Samsung Smart Television
• Consistently received highest rating in all performance appraisals; awarded to top 5% employees
• Fast-tracked to mentor new recruits within 9 months compared to an average of 2 years
• Youngest out of 35 members nominated from the 1800+ employees to be Great Work Place Agent
• Ideated a new process to reduce the upload time of applications on Samsung Smart TV
• Achieved 90% reduction in time cutting it down from 4-5 minutes to approximately 30 seconds

Jan 2011 – Jan 2012 · 1 yr · Kurukshetra