Tanveer Singh — Operations Associate

Business Operations, Commercial Management, Vendor relationship, Client Relationship, Stakeholder Management, Proposal Writing, Account Management, Account P&L, Finance PMO, Customer Success, Google AdWords, Team Management, Business Intelligence (BI) · Data Analytics ,Sales Order Processing, Salesforce.com · Analytical Skills · Sales Operations · Order to Cash, Hardware Procurement process Management SKILLS. · Knowledge of outsourcing industry, offshoring concepts, vertical / industry knowhow. · Business transaction management capabilities. · Business development acumen and documentation (project orders / SOWs). · Contract change management. · Demand management and forecasting. · Commercial management including invoicing & collections. · Customer and internal stakeholder management. · Business workflow management and enhancement. · Business case creation & articulation. · End to End Contract Lifecycle Management. · Understanding and/or experience around pricing and associated P&L calculations. · Commercial contract negotiations. · Good understanding of Business Finance concepts & terminologies e.g. Cost of Capital, Working Capital, Gross Margin, Net Margin, Markup, Tax – Invoice, Proforma – Invoice, PAT, EBITDA, P&L, SOW, Budgeting, Forecasting. · Exposure of handling Business Analytics, Acccounts Receivables, FP&A. · Excellent verbal & written skills, with hands-on presentation experience, focusing on effective information articulation. · Highly Proficient in MS-Office applications e.g. MS-Excel, MS-Word, MS-Presentation between intermediatory to advanced. · Process oriented & solution based approach.

Stackforce AI infers this person is a Business Operations and Commercial Management expert with a focus on client and vendor relationships.

Location: West Delhi, Delhi, India

Experience: 19 yrs 4 mos

Skills

Commercial Management
Contract Management
Sales Operations
Client Management
Digital Marketing
Content Management
Market Analysis
Supply Chain Management
Vendor Management
Customer Service
Operations Management

Career Highlights

Proven track record in commercial management and contract adherence.
Expertise in stakeholder management and account profitability.
Strong analytical skills with a focus on business development.

Work Experience

HCLTech

Manager - Contracts (4 yrs 9 mos)

BT

Contract Professional-Telecom (4 yrs 1 mo)

Quatrro

Solution Advisor- Renewals (1 yr 10 mos)

Concentrix

Senior Analyst - Content Compliance & Digital Marketing (4 yrs 6 mos)

Intelenet Global Services

Senior Associate - Hotel Industry (1 yr 3 mos)

SUDHIR GENSETS LIMITED

Purchase Coordinator - Manufacturing (1 yr)

ADFC Private Limited

Officer In Credit Card Dept- Retail Banking (1 yr 11 mos)

Education

B- Com at Delhi University

Tanveer Singh

Operations Associate

West Delhi, Delhi, India19 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in commercial management and contract adherence.
Expertise in stakeholder management and account profitability.
Strong analytical skills with a focus on business development.

Stackforce AI infers this person is a Business Operations and Commercial Management expert with a focus on client and vendor relationships.

Contact

Skills

Core Skills

Commercial ManagementContract ManagementSales OperationsClient ManagementDigital MarketingContent ManagementMarket AnalysisSupply Chain ManagementVendor ManagementCustomer ServiceOperations Management

Other Skills

Commercial contractual adherenceAccount managementStakeholder managementRevenue trackingSOW creationFinancial risk mitigationSales supportPricing approvalBOM creationMIS reportingSalesforce.com managementQuotation creationContract renewalClient relationship managementContent compliance

About

Experience

19 yrs 4 mos

Total Experience

2 yrs 9 mos

Average Tenure

4 yrs 9 mos

Current Experience

Hcltech

Manager - Contracts

Sep 2021 – Present · 4 yrs 9 mos

Responsible for commercial contractual adherence, and growth of engagements in tandem with Global Sales teams.
Own and manage end to end commercial and contractual aspects/processes of the accounts.
Supporting the internal stakeholders in growing the account and improving overall account profitability & DSO.
Effective tracking of the accounts stats including Revenue, GM & Receivables.
Catering to the new business requirements by creating SOW.
Interpreting the contract and establishing a governance model for adherence.
Financial risk mitigation through relevant contract amendments.
Manage the internal and external stakeholders of the engagement.
Support account management from a sales relationship perspective, Coordinate sales & marketing programs, promotions and generate periodic and special reports
Support engagement teams to Cross-sell, Up-sell, Contract Reshaping – growing existing and new business opportunities.
Conduct internal reviews and maintain the overall account stats health.
Manage customer reviews and visits.

Commercial contractual adherenceAccount managementStakeholder managementRevenue trackingSOW creationFinancial risk mitigation+2

Bt

Contract Professional-Telecom

Aug 2017 – Sep 2021 · 4 yrs 1 mo · New Delhi Area, India

Work with Sales, Sales engineers and Sales Specialists to provide quotes and pricing for products to customer via salesforce tool .
Take pricing for margin approvals from Commercial Manager.
Work with third parties and partners to get quotes and help create BOM for customer requirement.
Work on Cisco tools to generate CCW/CSCC quotes.
Support service delivery, billing, contract managers and finance teams to create customer usage reports and account performance reports.
Prepare MIS and reporting for the products and portfolio.
Support finance with credit reports and business to contact customers for delayed payments and open debts.
Support Sales for adding, updating and reporting of opportunities on Salesforce.com.
Initiate actions for proper order execution after receipt of customers purchase order in terms submitting the PR Requisition request on Internal BT System and necessary approvals as required by the work flow policies & procedures of the company and then generating a purchase order for the vendor.
Track order completion status and advise Billing Team regarding issuance of invoice to customer.
Managing the billing rejection & escalation coming from the Billing team and resolve on time .
Analyses outgoing and incoming paperwork including purchase orders and license contracts for compliance and accuracy.
Provides guidance to Account Managers for paperwork and sales order processing protocol.

Sales supportPricing approvalBOM creationMIS reportingSalesforce.com managementContract management+1

Quatrro

Solution Advisor- Renewals

Oct 2015 – Aug 2017 · 1 yr 10 mos · Gurgaon, India

TECHDATA
Provide high quality sales support to Sales Team of US, Resellers and Solve their queries regarding Smartnet services of Cisco.
Taking ownership of reseller's query/complaint and proactively work on resolution.
Act as a Contact for Resellers and Corporate Cisco Smartnet Quotation requests.
Create Smartnet Quotation in Cisco’s quoting tool like Cscc .
Act as a contact for quotations from sales force of techdata.
Assist in closing and boosting business with Resellers .
Responsible for renewing the contract of resellers .
Maintain Quality as per agreement with the Client .

Sales supportQuotation creationContract renewalClient relationship managementSales operationsClient management

Concentrix

Senior Analyst - Content Compliance & Digital Marketing

Apr 2011 – Oct 2015 · 4 yrs 6 mos · Gurgaon

Reviewing Google Ad-Words online Advertising Campaings according to Google policies for different Countries (i:e Us , UK , AUS , IND , SE- Asia etc ).
Provide high quality user support to youtube’s Community of one billion users .
Review user- reported content and assess according to the youtube policies .
Helping the policy makers in making the content policies .
Spam monitoring and remove spam from youtube .
Solving customer queries regarding their youtube accounts through Chat .
Working as a workflow lead also and assigning work to all team members of respective shift and ensuring to be completed within required TAT .
Maintain Quality as per agreement with the Clients .
Shadow new ones in the team and clear their doubts related to youtube content policies .
Maintain Quality as per agreement with the Clients .

Content complianceDigital marketingUser supportSpam monitoringContent management

Intelenet global services

Senior Associate - Hotel Industry

Dec 2009 – Mar 2011 · 1 yr 3 mos · Gurgaon, India

Handling hotel clients and update current prices of rooms of hotels on GTA website .
Respond to customer inquiries on e-mail, and chat .
Analysis of the prices of competitors in all field such as sales and services , location and other
Give training to new ones regarding the process knowledge .
Maintain Quality as per agreement with the Clients .

Client handlingPrice analysisTraining new employeesClient managementMarket analysis

Sudhir gensets limited

Purchase Coordinator - Manufacturing

Dec 2007 – Dec 2008 · 1 yr · Gurgaon, India

Dealing with Cummins for D.G. Parts and Accessories .
Involve in Planning and Monitoring of all tasks till Customer Satisfaction of Particular job .
Day to Day Cordination Internally with manufacturing plants within India and ensure that the final product to be delivered to customers within committed time .
Coordination with sales team for efficient delivery of Dg sets to customers .
Complete handling of ERP (Enterprise Resource Planning ) system and its usage in Purchase Module , and complete documentation of every Business deals and Transactions .
Handling Complete Tracking Modules and Payment Related Issues of vendors .
Prepare production requirements as per the customers orders .

Vendor coordinationERP managementDocumentationSupply chain managementVendor management

Adfc private limited

Officer In Credit Card Dept- Retail Banking

Dec 2005 – Nov 2007 · 1 yr 11 mos · Delhi

Worked as a officer in HDFC Bank in operation department (Dec2005-.Nov2007)
Functioning as a Coordinator between bank agency and Hdfc bank.
Cad File month end & maintaining various records for audit purposes.
Issuing Receipt book to all collection agents .
Preparing of Settlement letters to customers who are interested in settling their accounts .
Solve Queries of Customers related to their Credit Cards.
Processing of Cheques and Cash transactions on system .

Customer queriesTransaction processingRecord maintenanceCustomer serviceOperations management