Jun 2024 – Jul 2024 · 1 mo

• Senior Engineering leader leading a high-performing team of 100+ SRE and 12 leaders.
• Built the Org from scratch - Growing it from 1 SRE (myself) to 100+ to support planet-scale today.
• Drove the public-cloud adoption for products first-hand.
• Initiated and owns the FinOps program
• Owns the Cost governance portfolio and Operational Security with Compliance charter.
• Built products ground-up to empower customers to self-serve their use-cases thereby reducing toil on the team.
• Envisioned and saw through the development of multiple services to manage vast production infrastructure via automation.
• Groomed leaders internally and hired exceptional talent from outside.
• Turnaround specialist; Empathetic Coach; Storyteller; Passionate about SRE domain!
• I ensure that Adobe's Digital Experience services are super reliable and super fast, all of the time.
• I love (not in any particular order)
• Fast servers/SSDs
• FinOps
• Automation
• Consistency
• Good nomenclature
• Complex problems
• Zero downtimes deployments
• Databases (SQL and NoSQL)
• Late night Coffee/Tea

Jan 2022 – Jun 2024 · 2 yrs 5 mos

Feb 2020 – Jan 2022 · 1 yr 11 mos

Aug 2016 – Jan 2020 · 3 yrs 5 mos

• Leading a high-performance team of SRE for Adobe Campaign
• Building products to help the customer experience
• Responsible for Japan/ANZ/APAC engagement
• Handling escalations/incidents
• Driving the DevOps initiative by embedding SRE in engineering Scrum teams
• Owning the monitoring landscape for the product using AI/ML
• Skills include team management, change management, scheduling and recommending appropriate courses of action
• Delivering tools and code to provide self-service capabilities to wider org.
• Developed leader experienced at managing individuals and groups, and working with highly matrix international businesses units to ensure execution of business objectives
• Stakeholder management : Partner with various units in Adobe and deliver a quality customer experience and product.
• Hands-on: Linux Administration, Database Administration, Application Administration and Performance Tuning.
• Expertise : Splunk, New Relic, druid.io, Real-time reporting, Monitoring Infrastructure, DevOps

Aug 2013 – Aug 2016 · 3 yrs

• I identify and manage reliability risks that could adversely affect business operations.
• Proactively improve key application metrics, such as up-time, application performance, time to issue resolution, time spent resolving incidents and other key operational SLAs
• Investigate and resolve complex and multi-faceted issues, spanning the entire technology stack,, which require effective collaboration across team and technology boundaries
• Develop tools, operational enhancements and automated solutions in support of business critical customer facing SaaS applications and environments
• Operate as primary point of contact for production incidents, perform root cause analysis, identify and resolve underlying problem patterns, while driving to develop automated and self-healing solutions.
• Drive continuous improvement to supported applications, in areas such as monitoring, operational task automation, continuous integration, deployments and performance tuning
• Collaborate and coordinate with software engineering and product management teams to improve operability and supportability of critical customer facing SaaS applications (DevOps)
• Maintain up-to-date documentation on deployments , processes and standard operating procedures/run-books
• Support agile delivery of a growing portfolio of SaaS applications, product releases, infrastructure and optimizations in concert with development and QE teams
• Hands-on: Linux Administration, Database Administration, Application Administration and Performance Tuning.

Aug 2012 – Aug 2013 · 1 yr · Noida Area, India

• Managed 600 + Database Servers, 8000 + Databases with size up to 3 TB + 30000 users all across the globe from Australia to North America. Supported all versions of SQL Server from SQL Server 2000 to SQL Server 2012.
• Responsible for overall SQL server operations including run-time and one-time deliveries. Taking care of Installations, setting up HA solutions, upgrades, Patch management, capacity planning, performance management and utilisation.

Aug 2011 – Aug 2012 · 1 yr · Noida Area, India

• Extensive experience in maintenance and administration of databases, configuration , disaster recovery and database security. Proficient in managing a wide range of database environments consisting of multiple SQL Server versions with terabyte sized databases. Adept at data migration between heterogeneous databases.Experienced in performance tuning and creating custom solutions for automation of tasks.

Dec 2008 – Aug 2011 · 2 yrs 8 mos · Bangalore

• Professional in information technology and dependable team member with experience in SQL Server administration; transactional support and direct client interaction.