Thiru Maram

CEO

Hyderabad, Telangana, India26 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 18 years of experience at Microsoft.
Expert in Azure SQL Database management.
Proven track record in enhancing customer experiences.

Stackforce AI infers this person is a SaaS expert with extensive experience in technical support and operational excellence.

Contact

Skills

Core Skills

Azure Sql DatabaseLeadershipCustomer ExperienceAzure Backup & Recovery ServicesTechnical SupportInfrastructure SizingMicrosoft TechnologiesSystems SupportLan Administration

Other Skills

Process ComplianceGlobal Backlog HygieneChat SupportTactical InitiativesInMage IntegrationAzure Data FactoryAutomationSupplier Presence PortalAutomatic Speech RecognitionSQL ServerMicrosoft SQL ServerSharePointHyper-VITILSCOM

About

With over 18 years at Microsoft and 12 years in manager role, I currently serve as a Senior Support Engineering Manager, ensuring exceptional employee and customer experiences for Azure SQL Database within the India Delivery. My responsibilities include AI first hiring for the org and leading case backlog globally for Azure SQL DB and managing process compliance across multi-technology operations. I am committed to fostering strategic initiatives, driving operational excellence, and delivering impactful solutions in the realm of Product support. My dedication to enhancing organizational effectiveness aligns with delivering outstanding results and elevating team performance within a collaborative environment.

Experience

26 yrs

Total Experience

4 yrs 4 mos

Average Tenure

10 yrs 3 mos

Current Experience

Microsoft

2 roles

SR SUPPORT ENGINEERING MANAGER

Oct 2024 – Present · 1 yr 8 mos · Hyderabad, Telangana, India

Accountable for the Azure SQL DB employee and customer experience for the India Delivery.
Lead the Global Backlog Hygiene for Azure SQL DB
Lead the Process Compliance program for the India Delivery in Multi technology.

Azure SQL DatabaseProcess ComplianceGlobal Backlog HygieneLeadership

SR SUPPLIER DELIVERY MANAGER

Sep 2022 – Present · 3 yrs 9 mos · Hyderabad, Telangana, India

Global responsibility to deliver world class customer experiences at the CSS Database & Governance Platform along with an Awesome team of Partner Technical Advisors and responsible for the results
with a team of 500+ Delivery Partners.
Broad Commercial modalities including Chat Support
Co-Pilot Rollout/Adoption
Tactical and strategic initiatives

Customer ExperienceChat SupportTactical InitiativesLeadership

Farmfarmerfuture.org

Chief Grower

Jul 2017 – Present · 8 yrs 11 mos · Telangana, India · On-site

Microsoft

2 roles

SR SUPPORT ENGINEERING MANAGER

Promoted

Mar 2016 – Present · 10 yrs 3 mos · Hyderabad, Telangana, India

InMage team integration to the Mainstream CSS, Azure Backup & Recovery Services. Azure Data Factory (Broad Commercial, Premier/Unified and Azure Rapid Response)

InMage IntegrationAzure Backup & Recovery ServicesAzure Data FactoryLeadership

Build Engineering, Service Operations and Service Engineering

Aug 2006 – Oct 2013 · 7 yrs 2 mos · Hyderabad Area, India

Lead the Infrastructure sizing, Automation and Technical Support with large team of Microsoft support partners for the world's largest On-Prem Implementation of Microsoft Dynamics CRM at Microsoft IT - CloudCRM, Top 10 CIO program.

Infrastructure SizingAutomationTechnical Support

Ciphercloud (now part of lookout)

Senior Manager Technical Support

Oct 2013 – Mar 2016 · 2 yrs 5 mos · Hyderabad Area, India

Built the tech support team from the ground and delivered greater customer experiences to Fortune 500 finance, telecom & Healthcare customers including Fortune 20’s.

Technical SupportCustomer Experience

Intel corporation

IT Systems Integration

Aug 2004 – Aug 2006 · 2 yrs · Bangalore Area, India

Worked on cutting edge technologies including some of the early versions of Microsoft technologies , TAP & rebranding engagements for Intel’s Supplier Presence portal.

Microsoft TechnologiesSupplier Presence Portal

Speech and software technologies (i) pvt. ltd

System Administrator

Aug 2001 – Aug 2004 · 3 yrs · Chennai Area, India

Systems and Tech support for private & Govt telecom giants with the implementation of Automatic Speech recognition & Text to speech solutions at enterprise scale.

Systems SupportAutomatic Speech Recognition

Niit career education

System Administrator

Jun 2000 – Aug 2001 · 1 yr 2 mos · Hyderabad Area, India

Systems and LAN Administration for the franchise - SCO Unix, Sybase, RH Linux, Windows NT work station, Windows NT Server, Windows NT Terminal Server, SQL Server 6.5/7.0, Proxy Server.

LAN AdministrationSQL Server