May 2024 – Present · 2 yrs · Florida, United States · Hybrid

• Manage full chapter operating budget across events, recruitment, philanthropy, and administrative costs; build quarterly forecasts and present monthly P&L summaries to executive leadership.
• Cut total event and operations spending by 18% through vendor renegotiation and cost controls; reallocated savings to recruitment programming and chapter development.
• Led fundraising campaigns that exceeded chapter revenue targets by 15%, expanding funds available for events and member programming.
• Collaborate with chapter officers across operations, recruitment, and membership to align budget priorities with chapter goals; maintain audit-ready financial records and compliance with national SAE financial standards throughout the fiscal year.

May 2024 – Aug 2024 · 3 mos · United States · On-site

• Managed a digital inbound/outbound sales pipeline, converting online leads into closed transactions through structured follow-up sequences and consultative client conversations that addressed financing options and total cost-of-ownership.
• Drove a 15% increase in digital sales over 4 months by optimizing lead response time and implementing consistent CRM-tracked follow-up protocols.
• Improved customer retention metrics by 10% through systematic post-sale relationship management, building repeat business and referral pipeline.
• Collaborated with marketing on summer promotional campaigns that generated a 20% lift in website traffic, increasing top-of-funnel lead volume.

May 2023 – Aug 2023 · 3 mos · Cleveland, Ohio, United States · On-site

• Supported a high-volume sales operation by preparing and delivering product presentations that converted prospect inquiries into closed transactions, contributing to a 15% increase in customer satisfaction scores.
• Coordinated multi-stage delivery logistics for 50+ client accounts, managing scheduling, documentation, and post-transaction follow-up to ensure a seamless client experience.
• Maintained inventory records and tracked unit status across incoming and outgoing transactions, improving delivery efficiency through accurate operational data.
• Resolved customer concerns proactively across the sales and delivery process, applying sound judgment to protect client relationships and uphold service standards.

Jan 2023 – Feb 2023 · 1 mo · Boca Raton, Florida, United States

• Led logistics and execution of community outreach initiatives, including environmental cleanups and donation drives, impacting over 100 local residents.
• Coordinated a team of students to deliver care packages to foster children, improving resource distribution through organized project timelines.
• Raised awareness for mental health through targeted campaign planning and engagement events, enhancing community involvement by 30%.
• Developed key project management and stakeholder communication skills, contributing to the successful delivery of multiple concurrent initiatives.

Jan 2022 – Mar 2023 · 1 yr 2 mos · Ohio, United States

• Cataloged and documented 500+ inventory assets with consistent accuracy, maintaining structured records to support pricing, sales operations, and digital listing requirements.
• Conducted inventory management audits that identified process gaps, contributing to a 15% improvement in operational efficiency and a 20% increase in team productivity.
• Developed and applied documentation standards to ensure compliance with organizational requirements, improving data accuracy and reducing processing time across the team.
• Coordinated with the sales team to ensure inventory data was current and accessible, enabling faster client conversion and supporting data-driven operational decisions.

Nov 2021 – May 2022 · 6 mos · United States

• Delivered high-volume customer service with 98% satisfaction scores, ensuring seamless front-end operations and client retention.
• Processed and fulfilled 100+ daily orders with 99% accuracy, reinforcing operational precision and time-sensitive execution.
• Streamlined order management workflow by implementing organization systems, reducing fulfillment errors by 15%.

Jun 2021 – May 2022 · 11 mos

• Delivered 150+ orders with a 98% on-time rate, ensuring high customer satisfaction and operational reliability in dynamic environments.
• Optimized delivery routes in real time, improving fulfillment efficiency and reducing average delivery time by 12%.
• Collaborated with 25+ restaurant partners to ensure order accuracy and streamline prep-to-delivery workflows.

Feb 2020 – Jun 2021 · 1 yr 4 mos · Classic lexus

• Executed high-quality detailing services for 100+ vehicles, maintaining strict quality standards and enhancing customer satisfaction scores.
• Collaborated with sales and service teams to streamline vehicle turnover processes, reducing delivery prep time by 20%.
• Prioritized and managed multiple detailing projects simultaneously, improving operational throughput during peak service hours.

Aug 2018 – Feb 2020 · 1 yr 6 mos

• Delivered high-standard detailing and porter services for 100+ vehicles, contributing to a 95%+ customer satisfaction rate.
• Coordinated with sales and service departments to streamline vehicle turnover, reducing wait times and enhancing operational flow.
• Managed multiple service requests under tight deadlines, improving efficiency and supporting peak-hour throughput.
• Maintained quality assurance through meticulous vehicle inspection and care, ensuring brand consistency and customer retention.

Jun 2018 – Feb 2020 · 1 yr 8 mos

• Delivered high-quality detailing services across 75+ vehicles, consistently exceeding customer expectations and supporting dealership brand standards.
• Applied expert-level equipment handling and precision techniques to maintain vehicle condition, contributing to a 20% reduction in rework or service callbacks.