Thomas Walter

CEO

Frankfurt, Hesse, Germany19 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Contact

LinkedIn

About

CSO EMEA at Merkle, dentsu´s Customer Experience agency brand, blending CX with technology, data, and creativity to drive innovation and excellence across solutions and products. Spearheading a team of 4,000+ solution experts, ensuring our offerings remain cutting-edge and deliver real value to our clients. Strong believer in leading by example, fostering cultures of collaboration, and staying hands-on in both strategy and execution. Background in Data Sciences, Business & Engineering as foundation to bridge disciplines and tackling complex challenges. Experienced in client services, leading solutions teams, directing agency businesses, product design and M&A. Passionate about spending time outdoors, also serving as extracurricular university lecturer.

Experience

19 yrs 9 mos
Total Experience
3 yrs 4 mos
Average Tenure
5 yrs 3 mos
Current Experience

Merkle emea

3 roles

Chief Solutions Officer

Promoted

May 2024 – Present · 2 yrs · On-site

  • Merkle EMEA consists of 5000 great talents in the fields of customer experience, commerce, data and technology. As Chief Solutions Officer for EMEA, I am looking after our product and service innovation, service offerings and delivery.

Chief Practices Officer Northern Europe

Promoted

Jun 2022 – May 2024 · 1 yr 11 mos · On-site

  • I served as Chief Practices Officer for the Northern Europe cluster. Leading 600+ colleagues in various practices, delivering our services in Business and Technology Consulting, Experience Design, Content Solutions, Commerce Platforms, Data & Analytics, Activation, and Martech. We operate from offices across Scandinavia and Benelux and have an awesome roaster of clients.

SVP Experience Platforms DACH

Jan 2021 – May 2022 · 1 yr 4 mos · On-site

  • We integrated Namics to Merkle and then merged with Isobar Switzerland to become Merkle DACH, a 1200 heads strong full service agency. After co-leading our merger, I took responsibility for our Experience Platforms business, a strong team of 300 consultants, specialists and engineers, working across Germany, Switzerland, Serbia, Portugal and the Philippines. Additionally, I served as MD for the Merkle Germany GmbH legal entity and in our Merkle global leadership team for Experience & Commerce.

Namics – a merkle company

3 roles

Director Platform Solutions & interim COO

Promoted

Jan 2020 – Apr 2021 · 1 yr 3 mos

  • Leading our Platform Solutions Service Line, a team of 200 software engineers and consultants from Switzerland, Germany and Serbia, who were building customised platform solutions such as commerce, portals or apps for our clients. Additionally, I served as COO Namics and MD Merkle Germany GmbH during the time of our merger with Isobar Switzerland.

Head Of Business Consulting

Promoted

Nov 2018 – Jan 2020 · 1 yr 2 mos

  • Leading the Business Consulting practice, a team of ~75 consultants in Switzerland and Germany, focussing on digital product and service design, ecommerce, research & insights, business engineering & product owner consulting.

Senior Principal Consultant

Apr 2013 – Oct 2018 · 5 yrs 6 mos

  • Consulting and Client Lead in multiple digital transformation programs, e.g.
  • Digital strategies and CX transformation
  • Mobile solutions for B2B, FSI and retail clients
  • Wealth management online platform and peer to peer payment app
  • Analytics, and business intelligence solutions
  • Web portals and commerce solutions for retail, B2B and D2C

Hochschule für technik und wirtschaft htw chur

Visiting Lecturer

Aug 2018 – Jul 2021 · 2 yrs 11 mos · Chur, Graubünden, Switzerland · On-site

  • 3 years visiting lecturer, teaching a 4 ECTS course on digital transformation, content management, e-commerce and CRM

University of st. gallen - hsg

Visiting Lecturer

Nov 2014 – Oct 2016 · 1 yr 11 mos · St. Gallen · On-site

  • 2 years visiting lecturer, teaching a 4 ECTS course on economics, multisided markets, digital strategies and business models

City university of hong kong

Research Fellow

Jun 2012 – Mar 2013 · 9 mos · Hong Kong SAR · On-site

  • Research fellow at the School of Creative Media, CityU Hongkong, focus on text-mining algorithms for research & insight, detecting shitstorms or key issues in customer service.

Universität st.gallen (hsg)

Research Consultant

Jul 2009 – Jun 2012 · 2 yrs 11 mos · St. Gallen, Switzerland · On-site

  • Research Consultant at the Institute of Information Systems; Consulting and market research in digital strategy, e.g. for ABB, Lufthansa or T-Systems; Co-founder of the "Mobile Business Forum St. Gallen"​; Co-author of textbooks, e.g. "Mobile Business"

Lufthansa systems

Consultant

Aug 2008 – Jul 2009 · 11 mos · Basel, Basel, Switzerland · On-site

  • Consultant and project manager at Lufthansa Systems Business Solutions; Custom software development project "AirWarder"​, a fright capacity management solution

Lufthansa

Management Trainee

Apr 2006 – Jul 2008 · 2 yrs 3 mos · Frankfurt Rhine-Main Metropolitan Area · On-site

  • Trainee @ Lufthansa & LSG Group (Sky Chefs); Projects: swap of the mobile phone provider, IT outsourcing, product configuration PoC, vendor selections

Kln ultraschall ag

Praktikant und Werkstudent

Nov 2004 – Aug 2005 · 9 mos · On-site

Education

University of St.Gallen

Dr. oec. — Business Innovation

Eindhoven University of Technology

Master

Technische Universität Darmstadt

Dipl. Wirtsch.-Ing. — Maschinenbau

Thomas Walter - CEO | Stackforce