Tony Pante

CEO

Philadelphia, PA, United States30 yrs 7 mos experience
Highly StableAI Enabled

Key Highlights

  • Achieved 20-30% productivity gains through AI-driven strategies.
  • Scaled customer success to over 30,000+ clients.
  • Led transformations with top-quartile leadership trust scores.
Stackforce AI infers this person is a SaaS executive specializing in AI-driven customer success and digital transformation.

Contact

LinkedIn

Skills

Core Skills

Change ManagementCustomer SuccessLeadership DevelopmentServant LeadershipCustomer Experience ManagementBusiness StrategyBusiness Process Re-engineering

Other Skills

StrategyAI for BusinessDigital StrategyDigital SalesDigital MarketingProgram ManagementIntegrationProcess ImprovementManagementGo-to-market StrategyProfessional ServicesSAPSaaSEnterprise SoftwareMobile Devices

About

I am a proven senior executive specializing in AI-driven change management, scaling customer success organizations, digital transformation, and leadership development. With over 30+ years at SAP and other global technology companies, I have built and led large-scale customer success and digital sales organizations. In my last CS position at SAP, under my leadership the team drove 20% + annual productivity gains while scaling to over 30,000+ customers and more than €1.7B in annual cloud ACV. My work sits at the intersection of strategy, operating model design, AI optimization, and leadership execution. I’ve repeatedly helped global organizations move from slow, inefficient engagement models to data-driven, AI-enabled, human-centered operating models that deliver outstanding customer experience measurable business outcomes. Proven impact includes: - Annual 20–30% productivity gains through AI, process, and operating model redesign - Sustained double-digit improvements in renewal, consumption, and customer satisfaction - Successful organization transformations while maintaining top-quartile leadership trust scores My leadership philosophy blends rigorous operational discipline with modern change management, informed by: - Harvard MBA - John Maxwell Leadership certifications - Hands-on experience leading enterprise teams through transformation at global scale Today, I work with executive teams and boards on: - AI-enabled customer success and value realization - Enterprise transformation and operating model redesign - Leadership alignment and change execution - Scaling customer impact without scaling cost

Experience

30 yrs 7 mos
Total Experience
7 yrs 7 mos
Average Tenure
--
Current Experience

Sap

7 roles

SVP, Global Customer Success Practice

Jan 2025 – Feb 2026 · 1 yr 1 mo

  • Spearheaded the development and implementation of global post-sales best practices to enhance customer business outcomes while driving 30% productivity gains.
  • Business Sponsor for Gainsight implementation, leveraging AI to improve efficiency across the CSM organization. Drove adoption across 4,000 CSM.
  • Fostered a culture of innovation and customer obsession. Secured record Leadership Trust scores.
Change ManagementStrategyServant LeadershipCustomer SuccessLeadership DevelopmentAI for Business+1

SVP, Global Head - Scale Engagement Center (Customer Success)

Promoted

May 2022 – Dec 2024 · 2 yrs 7 mos

  • Developed and executed SAP's Customer Success Digital Strategy, enhancing engagement with over 30,000 customers.
  • Achieved a 15% annual improvement in renewals through innovative AI strategies and leadership practices.
  • Led technology and process transformations for the Customer Interaction Center, leading to 20% productivity increases and supporting over 350,000 interactions annually.
Change ManagementServant LeadershipCustomer SuccessLeadership DevelopmentAI for BusinessDigital Strategy+1

GVP, Virtual Customer Success Practice - Customer First

May 2019 – May 2022 · 3 yrs

  • Designed and built the Virtual Customer Success Practice at SAP, leveraging digital tools for enhanced customer onboarding.
  • Tripled customer coverage, leading to record improvements in annual renewals.
  • Developed and implemented AI-driven automated engagement strategies, ensuring a seamless customer experience throughout the lifecycle.
Change ManagementStrategyServant LeadershipCustomer SuccessLeadership DevelopmentAI for Business+1

COO Mid-Market Digital Sales Transformation Office

Jan 2018 – Apr 2019 · 1 yr 3 mos

  • Led the transformation of SAP's digital culture, enhancing demand generation and sales processes. Efforts lead to 1.5 B Euro annual pipeline.
  • Developed a global digital leadership program for 1,000 sales professionals based on John Maxwell's Leadership principles. Rated top sales and partner enablement program.
  • Managed a €35M market development fund, generating over €500M in annual pipeline for SAP partners.
Change ManagementServant LeadershipLeadership DevelopmentDigital StrategyCustomer Experience Management

COO Global Commercial Sales

Promoted

May 2013 – Jan 2018 · 4 yrs 8 mos

  • Led strategic planning and operations for SAP's global commercial sales organization, focusing on digital tool integration. Implemented process improvements to streamline operations.
  • Defined Go To Market strategies, enhancing performance management and forecasting processes.
  • Championed people development initiatives, fostering a culture of growth and innovation.
Servant Leadership

VP Global Inside Sales - Optimization and Innovation

Sep 2010 – May 2013 · 2 yrs 8 mos

  • Spearheaded innovation and optimization programs to enhance productivity and customer engagement for SAP's Global Inside Sales team.
  • Developed and executed strategic go-to-market initiatives, integrating marketing and sales efforts for improved alignment.
  • Fostered leadership development and introduced new solutions across a global organization, ensuring continuous improvement.
Change ManagementStrategyServant LeadershipLeadership Development

VP NA TeleManagement - SAP Americas

May 2007 – Sep 2010 · 3 yrs 4 mos

  • Built and led the Inside Sales Organization for SAP North America, achieving a 1.0 Billion Euro annual pipeline. Drove 25% annual productivity gains through digital tools and processes.
  • Managed a team of 100 Inside Sales Professionals across three locations, focusing on qualified pipeline development.
Servant LeadershipDigital SalesDigital Marketing

Liveperson

SVP Professional Services

Jun 2000 – Apr 2007 · 6 yrs 10 mos · New York City Metropolitan Area

  • Built and led a high-performing global customer success team managing deployments of LivePerson solutions for major clients leading to a doubling of the business every 3 years.
  • Developed customer engagement and retention strategies to support global business growth.
  • Implemented effective account management strategies and optimized internal performance operations.
Change ManagementServant LeadershipCustomer Experience Management

American express

VP Interactive Reengineering

Apr 1999 – Jun 2000 · 1 yr 2 mos · New York City Metropolitan Area

  • Established the program office (Center of Excellence) to enhance process improvements across American Express.
  • Spearheaded the design and development of the company Intranet to facilitate global sharing of best practices.
  • Leveraged digital technologies to optimize internal processes, driving efficiency and innovation.
Servant LeadershipChange ManagementBusiness StrategyBusiness Process Re-engineering

Csc index

Managing Associate

Jan 1995 – Jan 1999 · 4 yrs · Cambridge, MA

  • Led large-scale business process reengineering programs in various industries, including chemicals, telecommunications and financial services.
  • Promoted from associate to managing associate due to exceptional performance and leadership skills.
Change ManagementStrategyServant LeadershipBusiness Process Re-engineering

Education

Harvard Business School

MBA — General Management

Jan 1993 – Jan 1995

Stevens Institute of Technology

Masters of Engineering — Engineering

Jan 1990 – Jan 1992

Lafayette College

Bachelor of Science (B.S.) — Mechanical Engineering

Jan 1984 – Jan 1988