Apr 2022 – Jun 2025 · 3 yrs 2 mos · Gurugram, Haryana, India · Hybrid

• Helping Expedia provide travellers with best-in-class air shopping and service experience.

Nov 2021 – Apr 2022 · 5 mos

• Designing end-to-end experiences that empower multi-channel conversational AI to enable customer support.
• Creating a more accessible experience, one step at a time.
• Redesigning products to improve usability and align with Ciscos design language
• Collaborating with product, design, engineering and quality teams to deliver a product experience that is valuable for both business and customers.

Oct 2020 – Nov 2021 · 1 yr 1 mo

• - Lead UX Designer for IMI Engage and Webex CC, an omni-channel contact centre support service (CPaaS).

Jan 2019 – Jun 2019 · 5 mos · Sydney, Australia

• Consider and provide advice to their Dean of UNSW Art & Design on academic matters in the A&D Faculty including:
• Oversight of quality of teaching and research at the Art and Design School.
• Oversight of academic proposals for the establishment and revision of courses and programs.

Aug 2018 – Jun 2019 · 10 mos · Sydney, Australia

• Maintained student interest and equilibrium by providing aid through organising events and opportunities that support career growth, skill development and enriched university experience.
• Facilitated internal administrative duties such as maintaining the budget, coordinating meetings and calendars.
• Represented the Art and design student council at various events and occasions.

Jan 2019 – Jun 2019 · 5 mos · Sydney, Australia

• Analysis of current user behaviour by generating heatmaps that track user interaction with the website including click, scroll and navigation behaviour. Understanding user pain points and frustration through careful observation of approximately 50 user sample selected at random from a pool of 2000 users.
• Through this user research, the objective is to Suggest and Redesign the SkyCiv Website to improve user experience and on-boarding experience. Tackle issues like multiple redirections, inconsistent navigation and high polyhierarchy in the information architecture of the website.

Mar 2018 – Jul 2018 · 4 mos · Sydney, Australia

• Improve website design of Enactus UNSW
• Create creative content for social media and print marketing
• Design an Enactus UNSW style guide
• Attend weekly meetings to discuss marketing strategies for growth hacking and social media.

Jul 2017 – Apr 2020 · 2 yrs 9 mos · Sydney, Australia

• Lead end-to-end designer for Workflow86, a B2B Saas Company
• Projects worked on:
• 1. A data-driven automation platform that performs quick and easy analytics to solve complex problems.
• 2. A smarter AI tech that enables better crowd and event management
• 3. A platform that automates the internal employee management process at the ACES Group

Dec 2016 – Sep 2020 · 3 yrs 9 mos · Sydney, Australia

• UX consultant and researcher for Cartula Health app.
• Established digital presence of NDTP Foods, a food processing firm based in India.
• Worked with Encyclo, a Sydney based that helps in student-teacher engagement. Designed the interface of desktop/mobile-based web app and produced marketing content.
• Graphic Designer at Business and Campus services; create graphical content as and when needed by BACS UNSW.
• Created brand identity for several startups such as Shine Enterprises, Hatios Magazine, Rudra Impex.

Jun 2015 – Aug 2015 · 2 mos · New Delhi Area, India

• Project worked on: IT based Human Resource Management Systems in O/o Pr. CCA, MHA

Jul 2013 – Aug 2013 · 1 mo · Noida Area, India

• Project: Hiring practices at Cadence Design Systems

Jun 2012 – Aug 2012 · 2 mos · Noida Area, India