Jul 2023 – Jan 2024 · 6 mos · Imperial College London · Hybrid

• Business Change Lead - Business Services Organisational Transformation. Building in-house capability and providing strategic approach, accountable for the delivery of business change capability tool kit to upskill in-house teams to deliver business change on large scale in the future. ERP, HCM, TOM, HR, Finance, and all models explored

Feb 2022 – May 2023 · 1 yr 3 mos · United Kingdom

• Business Transformation Manager across the entire Jet2 Portfolio for HR transformation and SAP Success Factors, working with stakeholders and change networks across all functional areas from contact centre and back office to operations and crew. Introducing new concepts in change education to an already forward thinking and ambitious business and its truly great colleagues, considering change impacts and mitigations for a wide range of audiences as well as training approach, communications and readiness. Created Sharepoint and Web content to support, considered and produced all digital content including UX and design. Customer Journey and experience

Jan 2022 – Mar 2022 · 2 mos · United Kingdom

• Retail automated replenishment and logistics, working with everyone from merchandising to warehousing to store managers and staff to successfully launch the new way of working and embed the required understanding of the bigger picture and how that benefits all

Aug 2021 – Jan 2022 · 5 mos · United Kingdom · Remote

• Delivery of back office finance and procurement business change, delivery of customer loyalty programme - Retail

Mar 2021 – Sep 2021 · 6 mos

• Began working in a 6 month contractor capacity and then offered the Permanent Director role. Leading on business and people change across the finance transformation portfolio.
• Delivering the full lifecycle of business change methodology from strategy and planning through global delivery of people, process, data & technology change interventions, specialising in core finance process transformation. Inc. shared services, R2R, P2P, O2C & ORACLE Fusion ERP, M&A alignment activity and all finance business transformation. Created and designed Sharepoint Intranets and content to support, considered and produced all digital content including UX and design. Internal Customer Journey and experience
• Transformed Shared Service offering to include global/regional Native and Off Shore Workforce from set up to process to 3rd Party negotiation and management

Apr 2019 – Mar 2021 · 1 yr 11 mos

• Delivering full lifecycle of business change methodology from strategy and planning through global delivery of people, process, data & technology change interventions, specialising in core finance process transformation. Inc. shared services, R2R, P2P, O2C & ORACLE Fusion ERP, M&A alignment activity and all finance business transformation. Utilising and ensuring utilisation of ServiceNow and other reporting and service/ticketing process and systems

Sep 2018 – Mar 2019 · 6 mos · London, United Kingdom

• Delivering strategy and planning, gap analysis and managing analysis of both in flight and new portfolio of projects. Returning projects with slippage to green as well as delivering tangible benefits and multiple project completions. People change, customer experience and change journey advisor, hands on management and delivery of mobile technology implementation, business process change. Tactical steps to deliver strategic passenger experience improvements. Use of and ensuring management of Jira systems for programme teams as well as delivering user guides and updates

Feb 2017 – Sep 2018 · 1 yr 7 mos · Portsmouth, United Kingdom

• Senior Business Transformation & Change Consultant – Sysdoc Consulting – BAE Systems
• Senior consultant on £50m+ greenfield SAP4Hana with Microsoft Dynamics, implementation across multiple functional disciplines
• BCM Strategy, Planning Change Impact assessments creation of Business Change Matrix network, process evaluation and re-engineering, process mapping
• BCM Strategy for new ways of working including all HR impacts and realignment of grades, JML, T&Cs as well as skills retention and improvement
• Key focus on mobile working delivery for industrial workforce
• Develop Business Change and Readiness strategy and plan
• Instrumental in design phase for E2E business, specific responsibilities across quality, engineering and Service Mgmt, and developing good understanding of as is/to be allowing in depth impact analysis and associated detail change action plan and execution of same
• Development and execution of robust communications & engagement strategy to include multi medium delivery, conference calls, web ex, Skype, video conferencing etc.
• Business Guidance on process evaluation and re-engineering
• Development and delivery of process walk through visualisations
• Delivery of scheme of change management process and practices to leave a legacy of change consideration appreciation and understanding in future projects
• Development and delivery of post-go-live support model to include specifically business change understanding, data and BI appreciation and understanding across network and robust triage for users

Sep 2014 – Dec 2016 · 2 yrs 3 mos · London, England

• Cross programme Business change management responsibilities for business/process/people change in a product led transformations. strategy readiness planning coordination and delivery fit gap analysis hands on training materials/delivery, communications, business readiness, SME development Benefits tracking and building a sustainable legacy model for future people change initiatives as well as landing the existing work streams.
• Planning & building capabilities within global business, particular focus on HR & Finance Shared Service impacts (T&C, TUPE or regional equivalent & skills mapping/retention, R2R, P2P, OTC. Reporting, Power BI, Luminate logistics, supply chain, manufacturing, financial markets.
• Identification of Business SME across global enterprise, engagement & training of over 600 Change Network & further 50,000 in both end market and above market positions to support new product centric business model and processes and new way of working. Delivery of associated tools. Triole & MI
• Working across 50,000 colleagues to engage & land new ways of working, communications, engagement and collateral production
• BCM Strategy for new ways of working including all HR impacts and realignment of grades, JML, T&Cs as well as skills retention and improvement
• Develop Business Change and Readiness strategy & plan
• Delivery of TNA & training materials development
• Delivery of training - Instructor led/ classroom, e-learning, self-guided and virtual deliveries
• Delivery of a scheme of change management process and practices to leave a legacy of change consideration appreciation and understanding in future projects
• Creation and management of virtual communities
• Development and delivery of over 100 How to guides for end-user training
• Development and delivery of post-go-live support model
• Development and execution of robust communications & engagement to include multi lingual information cascades, conference calls, web ex, Skype, video conferencing etc

Nov 2013 – Aug 2014 · 9 mos · Preston, United Kingdom

• Hands on, planning and leading of business change during a period of M&A uncertainty, including planning, readiness and leading the entire business into a state of readiness for large complex integration, following a takeover, including development of strategies across HR & Finance Business Process & Change, Training, Role Mapping, Communications, engagement, readiness.
• Challenging and complex integration
• Assisted and informed on design and alignment of transactions to roles, roles to positions and roles to end users, Delegation of authorities set up and workflow considerations. Working with regions nationally and reporting globally to parent company.
• · Set up of Business change team, in addition over 140 matrix managed change advocates, training and train the trainer strategy and execution
• · Working across all levels of colleagues to integrate and align roles, system access requirements, positions, and specific role mapping of 1800 SAP specialist users.
• · Working with matrix managed change advocates, divisional business implementation leads to promote appreciate of SAP complexities surrounding roles, authorisations and importance of correct identification and role mapping promoting understanding and engagement  of those with gravitas to influence the impact on business if this is not correct at go-live
• · Overcoming infrastructure misalignment where an end user impact was felt across multiple company organisation
• · Working with 3rd Party SI in TNA and training materials development using eLearning as main platform through SAP WPB (Workforce Performance Builder)
• · Delivery of scheme of change management process and practices to leave a legacy of change consideration appreciation and understanding in future projects
• · Development and delivery of over 83 How to guides for end user training and post go-live assistance
• · Develoment and delivery of post-go-live support model to include specifically role mapping appreciation and understanding across network

Jun 2013 – Nov 2013 · 5 mos · Newcastle upon Tyne, England

• Planning and Implementation of change management across multiple business and people change initiatives including SAP HR. SAP SRM. eLearning portal. Blackboard 9.1 e-SAF to both staff and students. Change Management Strategy. Operational Change Management delivery, including Establishing change advocates and champions network. Delivering multiple implementation and readiness plans for each strand of the business, understanding differing learning styles and preference's, understanding business as usual restrictions and constraints and tailoring plans to accommodate. Communication planning and Management. Benefits planning & Management. Stakeholder engagement and expectation management. Change management psychology and training. Capability assesments. Training needs analysis. Training materials development. Business readiness planning and execution.

Feb 2013 – May 2013 · 3 mos

• ITIL Principles
• Six Sigma Fundamentals, deployment roadmaps, lasting six sigma

Jul 2011 – Jan 2013 · 1 yr 6 mos · Leeds, Newcastle, Birmingham

• Business & IT Change Lead on multiple Organisational change initiatives, implementation of new org design and SAP role design & mapping. Set up & facilitation of role mapping workshops, training needs analysis, change journey workshops, Local Info change champions network. Stakeholder guidance, education & engagement. GU-i and intranet interface and development
• Collaboration on Smart Metering & Green Deal project initiation
• SAP functional modules - OCM, Org structure, user provisioning, SAP GU-i BASIS, SAP R/3 IS-U, NP7 Bar, FICO, PP, HR, CRM, GRC, FIN, CS, MDM, SVC, WP, transactional & functional understanding & ability to design appropriate roles, testing phases, understand & action SoD, Critical access & business controls (SoD, RACI, RACM)
• Defect impact analysis and management using offshore and onshore resource to facilitate
• defect resolution (HP service & defect centre)
• Responsible for Roles & User provisioning environment & scripting
• Considering & mentor the driving of business ownership of Segregation of Duties and critical access.
• Guidance, Education/mentoring of stakeholders to change transformation journey & process, setting the expectation agenda.
• User provisioning process development, service agreement negotiation, KPIs and SLA
• Development and Implementation of BAU process serving initial user numbers in excess of 5000 users. Experienced using SDLC inc ASAP, Agile, Waterfall, Lean, Knowledge of ITIL principles
• Creation of Group Security & User provision policy documentation. Working with Audit functions to ensure a robust risk aware transition into BAU ensuring full benefits realisations. Recovery and delivery of flawed design project.
• Technical and business engagement ensuring projects sustainable & reap max benefits. optimisation, fast tracked expertly facilitated workshops
• Stakeholder communications planning & execution. ABC & IA process development & delivery

Jul 2010 – Jul 2011 · 1 yr · Leeds, Swindon, Worcester

• Lead project to ensure readiness of business for full ERP Implementation including strategy for SAP Business & Process Implementation across back office and Call Centre estates.
• SAP business transformation, from pre project strategic planning and site moves, through to the development of a new Target Operating Model
• Facilitation of requirements gathering workshops, planning and scoping of overall user mapping requirements.
• Lead pre project strategic work moves to ensure blue sky model readiness and formation of centres of excellence, collaborative working to achieve the required level of cultural change to ensure project buy in and success by the larger business areas.
• Process re-engineering and planning to assist business and stakeholders in change journey.
• Process re-engineering, process stress testing, change journey, training needs analysis
• User preparation and expectation setting for transformation into web based solution. Including finance, HR, Prepayment, Billing, Appointment Booking System.
• In flight project re-planning to bring back into cost, time and quality tolerance.

Feb 2010 – Present · 16 yrs 4 mos · GLOBAL

• Independent transformation practitioner specialising in ERP-enabled enterprise transformation and operating model change. Bring the right balance of strategic thinking and practical delivery. I shape the approach and lead the work, but I also roll up my sleeves alongside teams to make change real, sustainable and repeatable.
• I work across the full lifecycle of transformation, from discovery and programme mobilisation through planning, readiness and adoption to benefits realisation.
• My focus is always the same: ensuring programmes translate into ways of working that function day-to-day, not just in design.
• People | Process | Technology
• ERP, HCM and digital transformation across complex matrix organisations working with cross-functional teams and senior leadership.
• Platforms and environments include SAP S/4HANA, Oracle Fusion, Manhattan WMS, SAP EWM and broader enterprise technology landscapes.
• Delivering transformation in multiple industries - retail, defence, FMCG, finance, construction, higher education, utilities, aviation, rail, engineering and shared services environments.
• Delivery
• Leading complex transformation at pace while remaining hands-on with the work that makes change land in practice. Aligning stakeholders, managing multiple initiatives and embedding practical change capability within organisations.
• Change Leadership
• Supporting leaders and teams to build internal change capability so organisations can manage future transformation with confidence.
• Project & Programme Leadership
• Leading integrated delivery teams across organisational, digital and ERP-enabled transformation programmes.
• Examples of delivery
• Enterprise and ERP transformation programmes from £700k to £200m
• Global delivery - Organisation 3,000–92,000 employees
• SAP S/4HANA, Oracle Fusion and SuccessFactors transformation programmes
• Target Operating Model (TOM) and Product Operating Model (POM) design
• Finance and ERP integration including GL and shared services environments

Mar 2009 – Apr 2010 · 1 yr 1 mo · Halifax, Warrrington, Sheffield, Portsmouth, Bristol

• Heading up the day to day programme management & change management, including budgetary control for all projects within HBOS Lettings Operation including divisional financial control. Reporting directly to Director of B2B and Director of Lettings
• £20m Budget 10-40 direct and indirect reports
• Web design and delivery project together with 3rd party and internal finance and data portal interface
• Division IT & Change project delivering ERP, ecommerce & web based IT upgrades, infrastructure and small change through to implementation on new initiatives/transformations
• AML, TCF, Sanctions and KYC policy development & compliance process implementation.TUPE (out)
• New business entity project, including marketing and correspondence updates, ecommerce IT procurement and Implementation, digital and marketing materials
• Management & support of Regional Project Teams and support staff
• Instrumental and influential in delivery of full project lifecycles achieving substantially ahead of target profits ahead of timed target dates for benefits realisation.
• Projects including delivery of IT, including external 3rd party and in-house development, supply chain, agile change development.
• Infrastructure, marketing materials, legal documentation.
• 3rd party IT contract procurement and service agreement negotiation and agreement KPIs, OPIs and SLA agreements and implementation Legal documentation.
• Stakeholder engagement across multi channels from new insurance and mortgage product design and delivery through to negotiation of site shares.
• Specialist Landlord and tenant Insurance product and Mortgage consent to Lease product development consultant.
• Rationalisation and Org structure including HR & TUPE consideration and negotiations in preparation for business sale
• ABC & IA process development and delivery
• M&E infrastructure set up, premises lease negotiations, telephony & IT installation

Jan 2008 – Mar 2009 · 1 yr 2 mos · Cambridge, Lincoln, Durham, Bath, London, Ashford, Dover

• Operational & Financial responsibility for HBOS Lettings creation of Brand and Set up projects. Legislative compliance and policy development & implementation AML, KYC & sanctions process development.
• Application development and (web based, ecommerce & ERP) managment with 3rd party ICT vendor. Service transition from SI to BAU. Experienced using a number of SDLC methodologies including ASAP, Agile, Waterfall, Lean, Knowledge of and working to ITIL principles
• Lead testing of product, market risk testing and enhancement of stress testing model.
• Operational project management, Training design and delivery, supplier management and procurement. Detailed Impact assesments and delivery of colleague change journey and business change strategy.
• Delivering Lettings facilities into 32 exisitng sites, negotiation on site rental, infrastructure & delivery of call centre, Business change implementation into existing sites
• Implementation of 32 cold start branches, in 11 months from requirements gathering through to go live and opening day.
• Cost control of P&Ls for 32 branches, Cost and MI analysis, Developed New Business opportunities,