Oct 2024 – Present · 1 yr 8 mos · Hybrid

• Agentic AI workflow for LLM selection, manual / automated Evals and testing
• AI-enabled call audit platform automating 100% coverage, real-time feedback, slashing manual effort
• Stock market webapp for buy / sell recommendations, leveraging AI for pattern analysis
• AI Agent for generating SEO friendly product details for e-commerce marketplaces

Oct 2022 – Sep 2024 · 1 yr 11 mos · India · Hybrid

• Super app for creators for monetising their fans - Social shopping / Analytics / Design Systems / Onboarding & Profile Setup
• Gen AI - Stable diffusion models for Text to image; fine tuning LLM ; AI agents for content creation
• NFT and crypto - Token gated content / smart contracts / Fiat on Ramp / Wallet creation / User Onboarding
• Shopify - App launch / Headless integration for commerce

May 2022 – Sep 2022 · 4 mos · Bengaluru, Karnataka, India

• Enabling users to lunch their own crypto tokens
• Loyalty Rewards - Web 3.0 Rewards to increase engagement among fans
• Models for co-relation between token price and supply of crypto coins

Dec 2019 – May 2022 · 2 yrs 5 mos · Bengaluru, Karnataka, India

• 1. Led initiatives to enable sellers for Cross Border Commerce.
• Unified Platform to onboard international sellers global Walmart Marketplaces. KYB and multiple profiles.
• ShIp With Walmart : Shipping service for international shipments (label generation, payments & billing, tracking, custom duties) for cross boarder shipments
• Product Catalog / Item listing for international markets listing
• 2. Seller Support
• Led Marketplace Support for Sellers using Salesforce Support Cloud
• Re-classification of support categories for self serve
• Improved first contact resolution
• Launched chat bot

Oct 2018 – Dec 2019 · 1 yr 2 mos · Gurugram, Haryana, India

• Led initiatives around onboarding, retention checkout and post sales experiences for used car dealers to increase DAU, improve NPS and penetration in tier 2 / 3 cities.
• Launched Onboarding (KYB and profile), fraud checks for auction platform, checkout of a car, document management and Loyalty rewards

Dec 2017 – Oct 2018 · 10 mos · Greater Delhi Area

• 3X growth in online business (e-commerce, 3P Marketplace, Food Delivery Apps) through Shopify Platform. Some major initiatives were launched D2C Subscriptions, revamped entire digital marketing (FB ads, Google Search / Shopping Ads), enabled Blue Tokai warehouse as FBA location and improving item listing / advertising on Amazon

Jul 2016 – Dec 2017 · 1 yr 5 mos · Noida Area, India

• Part of HCL’s Global Executive Leadership program, leading strategic initiatives for Internet of Thing (IoT) Business Unit and assisting Senior Leadership in global initiatives for business growth.

Sep 2015 – Oct 2015 · 1 mo · Gurugram, Haryana, India

• Improve customer experience and increase visibility of Amazon Pickup Points handling order shipments and returns
• Increased feedback response rate by redesigning communication and reducing no of questions through factor analysis
• Analyzed user interactions on landing pages through web analytics, heat maps, A/B testing for increasing conversion rate
• Introduced interactive tutorials for faster onboarding of store owners in the Pickup Points app, reducing Operational cost

Jul 2011 – May 2014 · 2 yrs 10 mos · Bangalore

• Product Development: Led development of Analytics products for media customers including giants like CNN, Fox news, etc.
• o Owner of 4 analytics tools; analysed customer requirements and prioritized changes for feature enhancements
• o Managed development and product release to gather viewing history of user to measure online video quality
• Product Analysis: Analyzed data metrics and provided insights to customers for optimizing media monetization strategies
• o Liaised with cross functional teams to optimize video quality metrics reducing infrastructure usage
• Product Integration: Automated Quality Assurance process to reduce product integration cost
• Process Improvement: Trained customer care representatives, reducing turnaround time for Level 2 requests

May 2010 – Jul 2010 · 2 mos · Greater Minneapolis-St. Paul Area

• Research on Existing Land cover change detection algorithms