Jun 2021 – Present · 5 yrs

• As the Sr. Product Delivery Manager for the Field Technology, Product & BI Ops team, I lead initiatives that drive operational excellence in business intelligence and sales planning. By managing Sales database architecture, dashboard UX/UI, Territory Management & Compensation and Product Management, we accelerate Sales and Operational productivity while ensuring governance and support across all deliverables.
• The role requires collaboration with Business to define future needs and optimize systems. Responsibilities include building and executing product roadmaps, drive initiative delivery with the Field Product Manager, Product Owner, Program Manager, and development team and ensure seamless product delivery, improve business processes and productivity.
• Work with Business to envision the future, gather needs and requirements for how current and future systems/ tools/technologies can be deployed and optimized to support business processes.
• Product Management and delivery for field technology. Deliver BI systems, sales database architecture and tools that support field sales, region operations , GTM teams, marketing, finance etc.
• Partners with Technical Manager to build the strategic roadmap and underlying technology and engages with the Product Delivery Manager to execute on approved initiatives.
• The executor of approved initiatives and assigned run-the-business (RTB) backlog(s).
• Partners with Scrum Team(s) to execute and deliver initiative requirements to the business.
• Facilitates business stakeholder engagement to define detailed business requirements for approved initiatives. Leads the initiative in partnership with the Program Manager (PgM) and the BSA.
• Understands end to end business processes, pain points and KPIs and provides input to FPMs to help drive the future roadmap.

Aug 2018 – Present · 7 yrs 10 mos

May 2016 – Aug 2018 · 2 yrs 3 mos

• Role: As an Associate Program Manager, I’m a part of Global Sales Operations Center (GSOC) department. Within the GSOC department, we are tasked with handling channel sales analytics that consists of Global Program Development, Regional Enablement Support, Partner Programs and customer lifecycle management. This role reports into the Manager of customer, small and medium business analytics department.
• Key Responsibilities –
• Accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Present periodic Dashboard reports on the current program, future opportunities and client issues.
• Build credibility, establish rapport, and maintain communication with all stakeholders at multiple levels both internally & externally, Perform Qualitative & Quantitative analysis.
• Establish KPIs and metrics and define enablement best practices for a given initiative or event. Track KPIs and report to management quantifiable progress over time.