Aug 2020 – Jul 2021 · 11 mos · Noida, Uttar Pradesh, India

• Responsible for improving and enhancing business value and improving customer delight by applying SRE principles on the logistics SaaS platform.

Jul 2019 – Mar 2020 · 8 mos · Noida, Uttar Pradesh, India

• In-charge of Production infrastructure
• Responsible for site up and reliability engineering
• Drive Security, Stability & Scale at Speed

Apr 2018 – Jul 2019 · 1 yr 3 mos

Apr 2016 – Mar 2018 · 1 yr 11 mos

• Managing India’s biggest payments platform with >99% SLA for availability and speed.
• Creating and driving the vision of InfraOPS organization to meet current and future business requirements.
• Define annual Goals for the units and review the progress and deviations on a quarterly basis.
• Define KPI for the tech team and measure the success criteria periodically.
• Building a strong and motivated team of DevOPS, DBAs, Network and Security Engineers, Sysadmins and NOC/SOC.
• Defining and approving the IT/Cloud infrastructure requirements for engineering teams.
• Review and enhance the security of infrastructure and application while also ensuring compliance with various IT and Security acts (PCI-DSS, RBI PSS, ISO 27001, IT Act 2000, ITGC and other security standards ).
• Defining and driving lean and agile processes for systems while ensuring adherence to industry best practices for security, compliance, deployments, BCP/DR, High Availability with 24x7 operations support.
• Designing and defining the ITIL processes and systems for 100% uptime and 100% hands off systems management.
• Driving key automation and consolidation initiatives to improve bottom line.
• Strategic planning for manpower, budget, tech refresh and upgrades.
• Managing stakeholders ‘expectations within given constraints.
• Mentor and motivate the talent pool to meet business needs.
• Plan for ever growing scale and manage capex and opex.
• Aligning available resources to meet the business requirements.
• Managing vendors and define the roadmap for various infrastructure requirements.

Sep 2013 – Dec 2015 · 2 yrs 3 mos · India

• Responsible for overall Production Infrastructure on cloud and physical systems.
• Capacity planning & managing SLA, building infrastructure and build SRE/Infra team.
• Architect hybrid cloud for automation, agile development and production systems and application support to manage SLAs and define and design tools for production servers and network support.
• Build and mentor team of highly skilled DevOPS engineers.
• Manage infrastructure budget and drive automation initiatives to reduce time to deploy and enhanced monitoring.
• Drive initiatives for new tech adoption to meet current and carve out solutions for future
• Manage vendors and partners to reduce budget expense and drive various cloud adoption initiatives

Aug 2012 – Apr 2013 · 8 mos · Bangalore, India

• Build and manage IT Infrastructure.
• Liaise with cross geo teams for 24x7 customer support and application deployments.
• Build and manage team of SRE and OPS engineers and ensure customer satisfaction with 99.999% SLA and delivery of services.
• Develop system health metrics dashboard.
• Define and ensure adherence to processes based on ITIL framework by using freeware tools.
• Write scripts in perl and shell and engage with DEV and QA counterparts for smooth product release and root cause analysis.
• Track the progress and report the status of various projects to top management.

Mar 2010 – Apr 2012 · 2 yrs 1 mo · Bangalore

• Leading a strong team of Developers, SRE and DBAs and managing the platforms powering hundreds of yahoo websites serving millions of users world wide while maintaining 99.9% SLA, providing 24x7 oncall support, doing risk analysis and mitigation planning, team development and mentoring, program management, effective and proven platform implementation in cross functional team structure, managing business and customer priorities, engaging with product and QA partners for seamless systems performance, strategic planning for platform releases and resource management.

Feb 2001 – Mar 2010 · 9 yrs 1 mo · Noida, UP, India

• Supporting remote infrastructure of >2000 Unix servers running farm jobs on LSF server. Lead project teams. Remote management of LSF Farm jobs, EDA tools support, automation, provisioning of linux, solaris, AIX hosts. Setting up provisioning infrastructure, defining and creating images. Providing 12x7 support for hands on issues. Sync up with offshore counterparts for release, patch, upgrade, hand-off, remediation planning.

Apr 2000 – Feb 2001 · 10 mos · Singapore

• Systems Administrator taking care of the data center of Omni Electronics (S) Pte. Ltd. hosting SAP, Mail, DNS and firewall servers. Handling 24x7 oncall support.

Jan 1998 – Jan 2000 · 2 yrs

• Managing the North UNIX hosts in 8 branches across north India. Debugging and fixing issues in the application, unix OS related issues, system install and configuration for network connectivity. Managing customer data backup needs etc.

Oct 1995 – Jun 1998 · 2 yrs 8 mos · Delhi, India

• Customer support engineer supporting the NIC provided data centers in different offices of Govt. of India in Delhi, western UP and Haryana. Supporting UNIX infrastructure and managing customers escalations.