Oct 2022 – Dec 2023 · 1 yr 2 mos · Melbourne, Victoria, Australia · Hybrid

• End-to-end accountability for the technology function of a $25B superannuation fund supporting 320,000+ members, covering platforms, cloud, cybersecurity and service delivery.
• Led $10M+ Amazon Web Services cloud migration, improving performance, resilience and scalability for 200+ staff and 350,000 members.
• Delivered technology integration for a major fund merger, stabilising cloud infrastructure, member portals and core business-as-usual systems.
• Improved availability of tier-one platforms to 99.9%+, while reducing critical incidents through platform modernisation and operating discipline.
• Delivered Sitecore digital platform migration, improving user experience and reducing ongoing operating costs.
• Established an enterprise architecture practice to guide modernisation of member systems, cloud services and data platforms.

Jan 2022 – Sep 2022 · 8 mos · Melbourne, Victoria, Australia

• Senior technology advisor to the investment division of a $110B superannuation fund, bridging business strategy and enterprise technology execution.
• Streamlined six core investment workflows using Microsoft Power Platform, materially improving operational efficiency and agility.
• Reduced vendor payment processing cycles from weeks to days, improving cash-flow visibility and governance.
• Ensured alignment between investment operations, enterprise architecture and data platforms to support scale and regulatory assurance.
• Enabled data-led decision support through improved reporting automation and analytics capabilities.

Oct 2017 – Dec 2021 · 4 yrs 2 mos · Melbourne, Victoria, Australia

• Technology lead for enterprise-wide transformation programs within a $90B industry superannuation fund, delivering cloud, digital workplace and core system modernisation.
• Delivered cloud-based SAP SuccessFactors human capital management platform supporting 400+ staff, modernising workforce processes.
• Implemented Amazon Connect contact centre, supporting 60+ staff and delivering $40K annual cost savings.
• Led migration to Microsoft Dynamics 365, reducing operating costs by approximately $40K per month.
• Enabled organisation-wide flexible working by deploying Zoom Workplace across 400+ staff and 90+ meeting rooms, supporting enterprise resilience and continuity.

Nov 2015 – Oct 2017 · 1 yr 11 mos · Melbourne, Victoria, Australia

• Led IT uplift for DFAT-funded global volunteer network.
• ● Architected and launched Salesforce Volunteer Management System used across 70+ countries.
• ● Achieved $200K+ annual savings by migrating to Avaya cloud telephony.
• ● Transitioned entire infrastructure to Office 365—improving global availability.

Mar 2015 – Nov 2015 · 8 mos · Melbourne, Victoria, Australia

• Assisted small businesses across the food, travel, fitness, and financial sectors to migrate to cloud-based technologies using Google Apps for Work. Focused on improving efficiency, collaboration, and client engagement through strategic ICT adoption and process optimisation.
• Key Highlights:
• Led end-to-end cloud migrations, reducing IT costs and improving operational efficiency.
• Implemented CRM, analytics, and project management tools to streamline communication, reporting, and performance tracking.
• Enabled clients to achieve ICT independence through automation and simplified cloud workflows.
• Delivered training programs to upskill staff and ensure successful technology adoption.

Feb 2012 – Feb 2015 · 3 yrs · Melbourne, Victoria, Australia

• Led technology strategy, operations, and transformation initiatives aligned with the company’s strategic growth plans. Partnered with executive leaders to deliver a multi-year roadmap that strengthened business performance, data-driven decision-making, and operational efficiency across 40 locations (including 30 franchisees).
• Key Highlights:
• Oversaw ICT operations nationally, driving technology and process upgrades across all sites.
• Delivered a company-wide business process review, identifying and executing key digital transformation opportunities.
• Introduced Google Apps for Work and mobile field technology, improving collaboration and reducing paperwork by 60%.
• Designed KPI dashboards to improve visibility, productivity, and accountability across teams.
• Supported the CEO and National Marketing Director with ICT strategies that enhanced commercial performance.

Mar 2007 – Jan 2012 · 4 yrs 10 mos · Melbourne, Victoria, Australia

• Oversaw technology strategy, systems development, and IT operations to ensure alignment with ANZIIF’s business objectives. Led the design, development, and implementation of enterprise systems while maintaining and upgrading core applications across local and overseas operations.
• Key Highlights:
• Key contributor to ANZIIF’s digital transformation, migrating education programs from paper to online exams.
• Partnered with executive leadership to align ICT strategy with business growth and expansion plans, including feasibility studies for international operations in China.
• Delivered a three-year ICT business plan focused on scalability, cost-efficiency, and ROI.
• Strengthened operational performance by enhancing service frameworks supporting 100+ users and mobile devices.
• Championed change management and staff training to ensure seamless technology adoption and improved productivity.

Feb 2006 – Feb 2007 · 1 yr

• Reported to international Directors and led the establishment of Edirect’s Australian infrastructure, enterprise systems, and go-to-market operations. Managed a small local team while driving technology enablement, market research, and business service development.
• Key Highlights:
• Partnered with the CEO and GM to develop and execute a strategic plan for market entry and growth in Australia.
• Led the setup of ICT infrastructure, call centre operations, and integration with offshore offices in India.
• Designed and implemented SOPs, CRM systems, and marketing databases to enhance client engagement and business performance.
• Provided leadership across business development, sales enablement, and customer service optimisation.

Mar 2001 – Mar 2005 · 4 yrs · Willemstad, Curacao · On-site

• An early career technical position, I was appointed to operate as a key player in the technical department. I was responsible for the management of the network and technical environment including operating as a Project Manager for technical upgrades, system development and infrastructure refresh projects.
• My specific focus and responsibilities were:
• Managing and maintaining a network of 10 servers and developed a robust WLAN/ Fiber Optic infrastructure which allowed the business to network efficiently across a 30km location.
• Governed Active Directory and Group Policy for backup, security and compliance. Ensured the ability to meet key security objectives by contributing to a security and disaster management plan.
• Administered and configured firewalls, Microsoft Exchange, Windows O/S, SQL databases, CISCO routers, anti-virus solutions, offsite backup and disaster recovery planning.
• Project managed a number of hardware and network refreshments including Data Migration and the transition onto high-speed fibre optic networks. Controlled budgets as well as stakeholders as the key representative.