Jan 2020 – Sep 2022 · 2 yrs 8 mos · Greater Seattle Area

Dec 2018 – Dec 2019 · 1 yr

• Led Productization of Internet of Things [IoT] and Identity & Access Management [IAM] platforms.
• The Portfolio, with a revenue of over $20 Million, provides one of the biggest references for Ericsson in the region and includes a portfolio of service delivery solutions providing a platform to enable application development and enhanced customer experience for the operator.
• Defined Product Roadmap and Product Backlog for the current and upcoming products in accordance with the customer requirement and market need.

Aug 2014 – Nov 2018 · 4 yrs 3 mos

• Implemented a software release train, of six weeks, by liaising between Customer, Business unit, Product unit and Engineering adaption teams.
• Fostered a spirit of innovation within the project team that led to Automation initiatives offering savings of over $1 million.
• Ensured business priorities and product changes are incorporated into portfolio and program release plans.
• Created detailed program road maps, project plans with well-defined milestones, and set SMART goals to Product owners on the work breakdown structures.

Apr 2014 – Jul 2014 · 3 mos

Sep 2012 – Mar 2014 · 1 yr 6 mos · Greater Memphis Area

• Defined customer objectives, business needs, scope and presented current ‘as-is’ and ‘to-be’ business workflow to Senior Management for an enterprise Pricing Requesting System application.
• Created Business Requirement Document, Use Cases, Risk Matrix, Work Breakdown Structure and Tractability Matrix through which development team achieved a first pass success of 75%.
• Designed and led the development of Service Desk tool for monitoring and reporting the inflow of operational tickets which reduced the manual effort by 40%.
• Prepared and executed test plans to ensure that they meet business requirements per the User Acceptance plan.

May 2012 – Jun 2012 · 1 mo · Greater Boston Area

• OLPC is a non-profit organization set up to oversee the creation of affordable educational devices for use in the developing world.
• Consulting project involving senior executives to provide innovative and sustainable solutions to their business issues.
• Conducted industry trends, market assessments and competitive analysis in laptop industry to develop key project insights.

Dec 2008 – Jul 2011 · 2 yrs 7 mos · Bengaluru Area, India

• Liaised directly with high impact clients in North America, Europe and 3rd Party Trading Partners for analysis and resolution of EDI transaction related production issues.
• Developed and implemented a health check monitoring tool for a Warehouse Management System, for a gaming company, resulting in 25% decrease of production issues.
• Collaborated with technical and business stakeholders to identify, centralize and document business reporting needs.