Varun Kumar — Operations Associate
Dynamic and results-driven technical support leader with extensive experience in managing and mentoring support teams to deliver exceptional customer satisfaction. Proven expertise in reducing defect density and enhancing customer experience through efficient omni-channel support and meticulous SLA management. Adept at collaborating with internal stakeholders and leading initiatives to improve operational processes and support metrics, contributing to overall organizational success.
Stackforce AI infers this person is a SaaS Technical Support Leader with a focus on customer satisfaction and operational efficiency.
Location: Bangalore Urban, Karnataka, India
Experience: 5 yrs 6 mos
Career Highlights
- Proven expertise in reducing defect density.
- Exceptional customer satisfaction through omni-channel support.
- Strong leadership in mentoring support teams.
Work Experience
Sprinklr
Team Lead - Product Support (10 mos)
Khoros
Product Support Team Lead (2 yrs)
Senior Product Support Engineer (3 yrs 6 mos)
Product Support Engineer (4 yrs 8 mos)
Goldman Sachs
Information Technology Operations Analyst (1 yr 4 mos)
Micro Focus
IT Consultant (3 yrs 6 mos)
Education
Bachelor of Engineering (B.E.) at The Oxford College of Engineering
