Feb 2024 – Present · 2 yrs 4 mos

Jun 2021 – Feb 2024 · 2 yrs 8 mos

• Senior Site Reliability Engineer to help build and operate services like Adobe Sign. Adobe Sign is the fastest, easiest way to get contracts signed and filed. Unlike virtual fax or e-signature software, we offer an end-to-end solution by automating the entire contracting process from the request for signature to the distribution and filing of the final agreement. We instantly show customers what’s out for signature, what is signed, when and by whom.
• Job Duties include:
• Strong programming skills, particularly with Python.
• Experience implementing Chef, Docker, Kubernetes, etc. in AWS and Azure
• Enforce security controls including PCI-DSS, HIPAA, and SOC2.
• Deliver infrastructure as code, automated wherever possible, for resources like DNS, log management, and code deployments
• Participate in on-call pager rotation
• Participate in the incident management process and serve as a war room manager
• Assist in the creation and refinement of operational documentation
• Manage our uptime and performance using service level indicators and objectives
• Familiarity with Prometheus, Cortex, Grafana, NewRelic, and Splunk
• Our current stack: Java, Apache, Tomcat, Memcached, Qpid, Kubernetes and MySQL on Linux
• Blue/Green deploys via Jenkins CI/CD pipelines and stack builder automation for infrastructure.

Sep 2017 – Jun 2021 · 3 yrs 9 mos

• 1) Manage Hosted Adobe Products - Adobe Connect and Adobe Experience Manager Infrastructure and ensure reliability and high availability
• 2) Deploy, maintain and monitor services and subsystems for products:
• Adobe Connect (300+ servers), SQL Server DB servers, Adobe Media servers, Tomcat/Java Web App Servers , Universal Voice servers and AEM Event Servers
• 3) Security Adherence - Regular patching and emergency patching of systems, Implement a full set of Controls as outlined by the Common Control Framework
• 4) Dev/Ops - Participate and Influence when necessary in engineering and PLT meetings, Jira (Bugs) for engineering, Enable Engineering by providing reliable monitoring data and logs, Automate Build/Deployments , Work on daily used Technologies - Windows, Linux (CentOS), Python, Salt, AEM, Java, SQL Server, mySQL, Node JS, Tomcat, Memcache, AWS, Azure, F5, Avi, Jira, Splunk, Nagios, Icinga, AD, DNS, smtp, New Relic, Pager Duty, Slack, Jenkins, Artifactory, GIT
• 5) Automation and internal tools development - Use Salt and Python development to build full automation and deployment tools, Develop internal dashboards, Identify the redundant tasks and write utilities to automate them with minimal user interventions (Python, php shell scripting, jenkins, artifactory, vault, terraform)
• 6) Incident Response and postmortems - war rooms, Actively participate to help mitigate the situation and bring the service back online in a timely manner, Engage with different teams and escalate as necessary, Incident RCA calls to discuss the problem and steps that can be taken in future to try and avert the situation
• 7) Agile - Participate in Sprint planning, Participate in Sprint review meetings to optimize the process
• 8) Escalations and On Call - Handle escalations from Support or Engineering, Troubleshoot and resolve technical issues, Ensure there are runbooks for all new alerts going to the GOC, Diagnose and solve problems and escalate when necessary

Sep 2017 – Aug 2019 · 1 yr 11 mos

• Manage Adobe Products - Adobe Connect, Adobe Primetime and Adobe Experience Manager - Smart Content Service Infrastructure and ensure reliability
• Deploy, maintain and monitor services and subsystems for products:
• A) Adobe Connect (300+ servers)
• B) Prime time (500+ servers)
• C) Smart Content Service(50+)
• Security Adherence, DevOps, Incident Responses
• Automation and internal tools development
• A) Use Salt and Python development to build full automation and deployment tools.
• B) Develop internal dashboards and applications to assist our engineering and support partners.
• C) Identify the redundant tasks and write utilities to automate them with minimal user interventions (Python, php shell scripting)
• Escalations and On Call
• A) Handle escalations from Support or Engineering
• B) Troubleshoot and resolve technical issues
• C) Accept calls and Jira tickets from the Global Operations Center while on call
• D) On-Call = 7 days x 12 hours a day in a rotation with other team members
• E) Ensure there are runbooks for all new alerts going to the GOC
• F) Diagnose and solve problems and escalate when necessary.

Nov 2014 – Sep 2017 · 2 yrs 10 mos

• Worked as Senior Enterprise Support engineer at Adobe Systems on AEM (Adobe Experience Manager) platform. Certified developer, Advanced Developer and Architect for Adobe Experience Manager
• 1) First point of escalation for complex issue & concerns relating to AEM technical aspects.
• 2) Providing timely response/resolution to complex technical issue and product inquires.
• 3) Ensuring our Customers for success and help ensure projects stay on track
• 4) Drive Customer Experience improvements through timely services review
• 5) Record and document all issues related to customers within established process guidelines
• 6) Trouble-shoot/qualify cases before escalating into Engineering
• 7) Provide on-site assistance as needed to resolve product issues (minimal) & Providing proactive guidance to designated contacts to meet the Client Milestone Objectives
• 8) Product Content Creation (KB articles, whitepapers, forum participation, aem readiness)
• 9) Contributed in product bug fixes and Adobe consulting service tools.

May 2012 – Nov 2014 · 2 yrs 6 mos

• Working as CS engineer at Adobe Systems on various DAY content management Communique version CQ5.x,CRX 1.x,2,x , CRXDE, DAM, ADEP, WEM, Jack Rabbit,Apache Sling, OSGI
• providing Adobe CQ5 technical support to clients for all kinds of product related issues eg. architecture, infrastructure, functionality, development, integration, migration
• Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues
• Recognizing areas that require patching and upgradation for fixing vulnerabilities
• providing better experience to customer by blogging, tweeting and sharing the knowledge base articles and important fix/releases