Varuni Ramesh — Operations Associate
NSW TrainLink relies on robust database management and customer service to enhance travel and recreation experiences, where the Specialist role contributes by ensuring accurate data systems and detailed reporting. These efforts support informed decision-making and improved service delivery, aligning with operational goals. With over a year of experience in operations and process optimization, the Specialist brings proficiency in enterprise risk management, quality control, and customer service. These competencies, combined with an MBA in Operations Management, are leveraged to address customer needs efficiently and foster continuous improvement.
Stackforce AI infers this person is a Customer Experience Specialist with a focus on Operations Management in the Transportation industry.
Location: North Parramatta, New South Wales, Australia
Experience: 8 yrs 3 mos
Skills
- Customer Service Operations
- Database Management
- Risk Management
- Customer Experience Management
Career Highlights
- Expert in database management and customer service.
- Proven track record in operations and process optimization.
- Strong analytical skills with an MBA in Operations Management.
Work Experience
NSW TrainLink
Specialist (10 mos)
NSW Department of Communities and Justice
Registry officer (2 mos)
Cognizant
Process Specialist (9 mos)
HSBC
Assistant Manager (2 yrs 9 mos)
Client Relations Specialist (2 yrs 2 mos)
TP infosoft Global service
Customer Service Representative/Subject matter expert (1 yr 9 mos)
Education
Master of Business Administration - MBA at Jain (Deemed-to-be University)
Bachelor's degree at CB Bhandari Jain college
Junior High/Intermediate/Middle School Education and Teaching at Acharya pathasala public school
