Feb 2024 – Apr 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

• ◦ Introduced a preference selection feature during account creation enhancing customer satisfaction, recommendations, and engagement.
• ◦ Designed and implemented a self serving end-to-end reporting dashboard for the Accounts and Profile team, tracking 20+ key metrics and reducing ad hoc reporting requests by 50% for over 10 product managers and stakeholders.
• ◦ Successfully built and deployed a comprehensive tagging framework for clickstream data, focusing on user interactions in My Target Menu, Settings, Product Display Page and other high-priority areas.
• ◦ Spearheaded an A/B testing initiative to introduce a simplified and efficient user flow during account creation and log in, significantly reducing abandonment rates and creating a smoother onboarding process.

Oct 2022 – Feb 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India · Hybrid

• ◦ Automated the data collection process for User-Generated Content, Q&A, Rich Media, and Guest Feedback.
• ◦ Pioneered a streamlined Item Milestone dataset creation process to monitor item readiness from Initiation to Launch by introducing new metric (Item Data Ready).
• ◦ Honored with the Prodigious Partner Award for mentoring 5 team members and leading the design and execution of the Content Health Score metric.
• ◦ Identified inefficiencies in the customer journey by analyzing click through rate, exit rate, and bounce rate and proposed enhancements to the Product Display Page.

Jan 2021 – Sep 2022 · 1 yr 8 mos · Pune Division, Maharashtra, India · Remote

• ◦ Optimized ETL process for Healthcare and Pharma client by extracting, transforming, and loading Specialty Pharmacy (SP) data, reducing duplication and improving accuracy for over 500,000 patient records.
• ◦ Managed inventory and dispense data from Specialty Pharmacies (e.g., Consumer Value Store, Accredo, etc.) and third-party Hubs, ensuring timely reporting of 15+ critical files like status, insurance, benefit, and authorizations, resulting in a 100% decrease in data discrepancies.
• ◦ Developed status codes and new data columns for patient journey using SQL, enhancing patient insurance tracking.
• ◦ Automated defect reporting for data sent by Specialty Pharmacy(SP), saving over $50,000 annually by identifying and reporting over 10,000 errors per month.

Aug 2020 – Oct 2020 · 2 mos · Rajasthan, India · Remote

• Implemented a customer feedback system using HTML, CSS, and React, collecting over 500 responses in the first month.
• Developed a responsive company website resulting in a 20% increase in web traffic.

Oct 2019 – Jul 2020 · 9 mos · Delhi, India

• Oversaw all financial transactions and fundraising efforts going in or out of an organizing committee
• Sourced third-party provider that lowered costs by 15%.
• Developed an annual budget for the committee and created long-term financial projections based on departmental needs and upcoming projects.