Venkatesh S — Operations Associate

I have over 5+ years of experience in IT operations and production support. Currently, I am working as a Network Operations Center (NOC) Technician at TNS Inc., supporting financial services and monitoring systems. Previously, I worked at HCL Technologies, where I handled data center operations, server monitoring, and technical support across Unix, Windows, and network environments. Also I have handled end-user refund requests and received positive feedback for quick resolution. Toyota Financial Service Integrated Command Center – DCO Monitoring Team (Data Center Operation) Unix : File system utilization, Memory, Swap, Node down, Disk space – Alerts Handling & Troubleshooting. Windows : C Drive Clean-up, Drive Space issues, Server Reboot, Service Restart, Page file utilization. Network : Cool Alerts Monitoring, SNMP, Node Down. Service Now : Ticket Creation, Change Request, SCTask, Open View Event (OVE), Alerts Handling. Autosys : Informing the hold, un-hold, stuck jobs to concern team. Backup/Storage : Informing Ageing alerts to concern team to check the deceives. Data Center Activates : Weekly health check task for windows, storage, backup devices, UPS power down/ power up, Graceful Shutdown, Hardware Replacement, Battery Replacement. Temperature Monitoring. Patching: Suppressing and Un-suppressing the alerts to avoid false positive alerts. Commercial Banking – Enterprise Relatability and Availability (ERA) Kinto : Checking Re-occurring payments and informing to Factory team, User related tickets. Wholesale Intelligence : Monitor files, send data to clients, chase missing files, and steer daily processes. 💳 Boku - Payment Service Provider Network Operation Center (NOC) File Reconciliation : Taking ownership of daily transaction files till issue resolve (File missing/Empty/Not processed) Outage/Maintenance Notifications : Informing the outage/maintenance notifications to clients like LexisNexis. Nagios Alert : Monitoring the alerts and checking with respective team till resolve. Payments : Helping service providers for Transaction/Refund/IP Details Tools : Putty, Jira, Jira service management (JSM), HP OM, Sumo logic, CRM, Confluence, WinSCP, Dynatrace, RDP, ServiceNow, Smartsheet, Elasticsearch, Zendesk Achievements: Successfully completed deskside electrical maintenance activities and coordinated with all DCO tracks to ensure the smooth completion of the Daylight Saving activity. Recognized for efficiently managing and implementing recent updates to project dashboards, enhancing team productivity.

Stackforce AI infers this person is a skilled IT operations professional with a focus on network and data center management in the Fintech sector.

Location: Thanjavur, Tamil Nadu, India

Experience: 6 yrs 11 mos