Apr 2025 – Mar 2026 · 11 mos · Salt Lake City Metropolitan Area

Oct 2021 – Apr 2025 · 3 yrs 6 mos

• The Kantata Industry Cloud for Professional Services™ is purpose-built to transform the way firms work, ensuring they can optimize their talent network and consistently deliver outstanding outcomes for their clients. This breakthrough, people-focused approach unlocks the workforce of the future, enabling predictable outcomes and inspired clients. Because optimizing processes and resources in real time in response to changing pressures is how scale happens. It’s where competitive advantage is realized, where profits are made.

Jul 2018 – Oct 2021 · 3 yrs 3 mos

Jan 2018 – Apr 2018 · 3 mos · Lehi, Utah

• Womply helps small businesses thrive in a digital world. Our software makes it easy for small businesses to boost their online reputations, engage their customers, and monitor the health of their businesses with data and technology they can’t get anywhere else.
• We’re one of the fastest growing software companies in the country, serving more than 100,000 small businesses in every corner of America. We’re a fanatically values-based company with $50 million raised to accelerate our growth.
• We’re hiring in San Francisco, Portland, and Lehi, Utah. Join us! www.womply.com/jobs.

Dec 2016 – Oct 2017 · 10 mos

• Cold call, inbound, outbound calling. Sell existing Thumbtack professionals on a new feature. Help them onboard onto new platform while addressing their questions and concerns. Object handle and find solutions for issues. Onboarding includes assisting with setting up their profile, preferences, and availability to ensure Thumbtack is quoting accurately for them on customer’s requests
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• Gather feedback and recommendations from Pros that will be shared with internal stakeholders to improve the pro experience and impact the product roadmap.
• Work in Salesforce to record, track and report on activities
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• Participate in special projects to ensure continuous innovation and improvement within, and across team.

Jan 2016 – Dec 2016 · 11 mos

• Sourcing candidates via LinkedIn and Greenhouse for Engineering positions. Started at 1200 candidates/week, after I became an inbox manager my goal was adjusted to 600 a week.
• Generated, sent, and followed up with outreach emails. Sent out 200 emails a week. Then goal was adjusted to 60 a week.
• Managed email inbox for a San Francisco recruiter.
• Maintained goal by 90-100% each week.

Feb 2015 – Jan 2016 · 11 mos

• Responded to support emails in a timely and professional manner. Identifying needs for email templates and working on assigned special projects.
• Followed up with issues to make sure customers issue is resolved.
• Offered advice to professionals so they can get hired more often.
• Completed first Mastery Certification Class.

Sep 2014 – Feb 2015 · 5 mos

• Answering inbound support calls, emails, assisting professionals and customers with the website.
• Maintained an excellent CSAT average and was able to work from home.
• Assisted with side-by-side trainings of new employees during training.
• Became a SME and helped other agents with questions.

Jun 2012 – Jul 2014 · 2 yrs 1 mo · Greater Salt Lake City Area

• Provide excellent customer service to Marriott timeshare owners.
• Accurately book reservations for timeshare owners and Marriott hotels.
• Process payment for loans and maintenance fees.
• Manage book of business and make outbound calls to make sure owners have booked their vacations for the year.
• Offer and sell travel insurance for all bookings to ensure that if a cancellation happens, owners won’t lose money from their maintenance fees that year.
• Document all information that was advised to owners for future reference.