Oct 2021 – May 2024 · 2 yrs 7 mos · Remote

• Product: Citation Generator (SaaS) [https://quillbot.com/citation-generator]
• Spear-headed the implementation of citation generation system as the Principal Technical SME
• Contributed towards increasing the monthly active user base from ~ 200K to 981K over a period of 1 year and improved user retention rate from ~ 18% to 26% by driving various engineering initiatives
• Engineered a consistent data structure for metadata association with citation sources for easy data flow across QuillBot's Citation Generator, Flow, and other sister site integrations
• Enabled users to locate relevant digital works for citation through the design and development of the Source Search API, which aggregates data from multiple sources
• Significantly improved citation correctness by upto 99% by creating NPM module for citation generation
• Allowed users to use 10 popular source types with only relevant metadata by architecting dynamic citation form using custom hooks and React Hook Form
• Captured a wider user base by supporting 1800+ citation styles
• Product: Flow (SaaS) [https://quillbot.com/flow]
• Owned feature development of the AI co-writing editor with a total of 1 million+ users and an overall retention rate of 34.8%
• Slashed user drop-off rate from ~ 35% to < 13% by dramatically improving on page load times; improved loading time from 6 sec to 0.25 sec
• Led the release of mobile version of product to tap into the top of funnel with a daily user base of about 2.5 million
• Improved research experience by enhancing on-demand web scraping; reduced failure rate from ~ 32% to <18% on the backend
• Enhanced user experience of AI features by reducing latency of API response from ~ 3 sec to ~ 300 ms; achieved this by enabling server-sent events for the entire QuillBot web app

Dec 2019 – Oct 2021 · 1 yr 10 mos · On-site

• Supervised 4 client products and led teams of 4 to 10 engineers during the tenure
• Products: Dashboard Web App, Stream Calculation Tool, Graphic Design Tool, Form Design POC
• Worked with cross-functional teams for requirement gathering and on-time delivery of Graphic Design Tool with a team of 3 developers
• Product: Dashboard Web App (B2B SaaS)
• Led feature development and product support, onboarded new members, managed the team, and performed regular code reviews to maintain quality of all deliverables
• Enabled customers to visualize time series data using 15+ widgets built on React, FabricJS and HighCharts, designed as independent injectable modules; used MobX state management for the main app
• Reduced 90% of application crashes by debugging and solving memory leak in all widgets
• Saved 20% in business cost by solving their problem of data filtration at dashboard level by using API-driven custom filters

Sep 2018 – Dec 2019 · 1 yr 3 mos · On-site

• Product: Sortly Web App (SaaS) [https://app.sortly.com]
• Improved inventory management for customers by implementing a comprehensive QR label generation feature that utilized more than 12 size combinations and allowed them to personalize and create labels according to their specific requirements (software and hardware)
• Led the enhancement of inventory report UX through a microservice; utilized server-rendered React application with only native CSS
• Improved UX of 5 user input forms by implementing a custom middleware in Redux Saga state management

May 2016 – Aug 2018 · 2 yrs 3 mos · Pune Area, India · On-site

• Led the development of Server Management Tool (SMT), that improved the ticket resolution time by 50%; built using Java, Servlets, Shell scripts and cron jobs
• Developed a feature in an AWS-based Ruby on Rails application enabling single-click report generation for enhancing tracking of 10+ under-trial drugs; consumed multiple data points stored in PostgreSQL DB
• Support the research and development of 100+ pharmaceutical drugs using ITIL processes and Change
• Management by maintaining the AWS infrastructure and in-house servers (VPS)