May 2023 – Nov 2023 · 6 mos

• Worked on scheduling project to maintain the staff and patient schedules in various clinics using Field Service Lightning. Worked closely with the solution architect and gathered the requirements for salesforce implementation. Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application. Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform. Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Worked with SOQL, SOSL queries with governor limitations to manipulate the data from Salesforce.com platform Databases. Involved in building Lightning Web Components Apps to provide better and more interactive interfaces to end-users, which helps in Sales enhancements. Designed batch Apex, scheduled Apex, and platform events to split workloads and stay within limits. Developed multiple number of Lightning web components (LWC) regarding service case console page. Migrating Aura components to Lightning Web Components (LWC). Migrating existing Aura Components and Visual force page to Lightning web components (LWC) to improve application performance. Create and modify custom objects and fields to capture Workday-related data in Salesforce, such as employee records, job positions, benefits, and payroll details. Schedule batch jobs & event-driven triggers to sync Workday HR data (e.g., employee status, promotions) with Sales Cloud. Build custom user interfaces using Visualforce pages or Lightning Web Components (LWC) for presenting Workday-related data in Salesforce in an intuitive, user-friendly manner. Develop efficient Apex batch jobs and use Salesforce Bulk API for handling large volumes of data, particularly if transferring large HR datasets from Workday to Salesforce.

May 2021 – Apr 2022 · 11 mos

• Involved in gathering and analysis of business requirements and then effectively took part in sprint planning to achieve the requirement. Analyzed the business process of client and then involved in creating the application and data model required for the requirement. Creates custom application, objects, tabs, fields with the custom functionality to efficiently meet the business requirement. Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Worked on multi-branch pipeline jobs in Jenkins to support parallel development streams. Created reports, dashboards, and processes to continuously monitor data quality and integrity and assisting users with report design and management. Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary. Implemented data transformation and mapping using Data Weave to ensure consistent data formats across systems. Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization. Developed custom Workflows and Assignment Rules for case escalation. Implemented Salesforce automation using web-to-case forms, email-to-case, assignment rules, automation and queues, auto response rules, escalation rules, chatter groups, person accounts, cases and solutions. Integrated Conga CPQ with Salesforce Sales Cloud, streamlining the quote-to-cash lifecycle and ensuring seamless data flow between opportunity, quote, and contract records. Conducted user training sessions and created documentation to support adoption of CPQ features across sales and operations teams. Managed error handling and logging within Mule flows to improve troubleshooting and operational visibility. Participated in Agile ceremonies including sprint planning and retrospectives while delivering CPQ features in iterative releases.

Sep 2020 – Apr 2021 · 7 mos

• Involved in End-to-End development, design and requirement Analysis. Developed Visual force pages and Apex Controllers, Apex, Triggers on Contact and Custom Post Objects. Implemented Apex Trigger to validate the files attached to attachments Object are encrypted with VSF encryption Tool or not. Set up MySQL server for integrating new data into Salesforce. Minimized DML operations by implementing bulk processing patterns and using collections (List, Set, Map). Designed batch Apex, scheduled Apex, and platform events to split workloads and stay within limits. Created Apex data loaders to process bulk records and handle Large data volumes (LDV) effectively. Customized Salesforce features including objects, fields, page layouts, record types, and validation rules. Implemented bulkified triggers, batch jobs, and future/queueable methods to handle large data volumes. Prevented recursive updates and unnecessary processing by using trigger frameworks and proper checks. Created unit tests for Apex code using Apex Test Classes and Salesforce’s Test Execution tools to ensure high code coverage and optimal performance. Managed code deployment using Change Sets, Salesforce CLI, and Ant Migration Tool from Sandbox to Production. Built custom pages using Visualforce and Aura Components. Designed user-centric interfaces using Lightning App Builder and LWC, providing a modern, seamless user experience across devices.

Dec 2019 – Aug 2020 · 8 mos

• Manage users, roles, public groups, organization wide settings, role hierarchies. Set up and configure Salesforce features to meet business requirements, such as custom objects, fields, record types, page layouts, and business processes. Configure user roles, profiles, permission sets, sharing rules, and field-level security to ensure proper data access and security for users. Manage resetting passwords, modifying data and create ad hoc reports. Developed Custom LWC/Aura Components which can be leveraged in Record page/App Page. Performed the roles of Salesforce.com Developer and Administrator in the organization. Designed and Developed complex integrations using SOAP and REST API – Both Web Service Callouts and Publishing custom web Services. Offer first-line support for Salesforce users, helping them with issues, troubleshooting, and resolving queries related to system functionality. Maintain clean, accurate, and up-to-date data by performing regular data cleansing activities, such as deduplication and validation of data entry. Manage data transfer and mapping between Salesforce.com and other applications. Implemented Case Management Automation to track and solve customer issues by creating support process, record types, assignment and escalation rules.

Jun 2017 – Dec 2019 · 2 yrs 6 mos

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, Architecture design, development, enhancements, Testing. Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages. Created Custom Objects and fields for transactional and contractual information. Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response, Rules for automating business logic. Expert in Salesforce administrative tasks, created profiles, roles, users, page layouts, e-mail services , Approvals, Workflows, Reports and Dashboards. Created workflow rules and defined related tasks, email alerts, and field updates. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects. Used SOQL &SOSL for data manipulation needs of the application using platform database objects. Used Data loader to load the records on to the force.com platform. Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications. Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Jan 2016 – Jan 2017 · 1 yr

• Administered Salesforce org supporting Sales, Support, and Operations teams with 100+ users. Configured custom objects, fields, page layouts, record types, and validation rules based on business requirements. Designed and maintained Flows to automate lead assignment, case routing, and approval processes, reducing manual work by 30%. Managed profiles, roles, permission sets, and sharing rules to ensure data security and compliance. Created reports and dashboards for executive leadership to track KPIs, pipeline health, and case metrics. Performed data imports, updates, and deduplication using Data Loader and Data Import Wizard. Collaborated with developers on Apex triggers and LWC enhancements, assisting in testing and deployment. Supported UAT, production deployments, and post-release validation.