Nov 2024 – May 2025 · 6 mos · Bengaluru, Karnataka, India · Hybrid

• Borneo is a Data Security startup specializing in providing our customers with in depth insights into their sensitive data spread across their data assets.
• As part of the Staff Engineering Team, develop deep understanding of customer requirements from a Data Security perspective.
• Use this understanding to assist the Product Team with future product roadmaps and features.
• Good understanding of various customer data assets spread across AWS, GCP and across data stores like MySQL, MongoDB, PostgresSQL etc.
• Handling expectations of top tier Borneo customers and providing them with actionable steps in their Data compliance journey.

Jan 2020 – Oct 2024 · 4 yrs 9 mos · Bangalore · Remote

• Clumio is a startup with sharp focus on creating backup solutions for Cloud based workloads primarily for AWS.
• As the first member of the Escalation Engineering Team based in India, helped
• build various escalation paths and processes for the border team.
• Assist the Engineering Team on implementing product improvements and
• enhancements as recommended by the customer and the Field Teams by
• collecting relevant product metrics.
• Proactively monitor customer AWS environments and troubleshoot any backup
• failures thereby reduce customer impact and provide timely resolutions.
• On boarding new customers and run POC/POV for prospects.
• Create new hire training material to be used by the broader teams.

May 2017 – Dec 2019 · 2 yrs 7 mos

• Netskope is among the first CASB providers in the market and considered to be the best full fledged CASB solution.
• Work with customer deployment teams to deploy and operationalize the Netskope platform.
• Function as one stop technical point of contact for all customer queries related to the Netskope platform.
• Work with the internal teams (Suppot/Engineering/PLM etc) to drive customer
• queries/support tickets/feature requests to resolution.
• Understand how customers use the Netskope platform and recommend best
• practices to strengthen their security posture.
• Document customer use cases and interactions so as to benefit our wider
• customer base.
• Build and maintain strong working relationships with the customer as their trusted cloud security advisor.

Mar 2016 – May 2017 · 1 yr 2 mos

• Was among the initial Escalation Engineers to join the Netskope Team in Bangalore.
• Provide world class support to customers. Most of whom are among the Fortune 500 companies.
• Deep understanding of Cloud based services.
• Deep understanding of how SASE solutions can be integrated into the existing customer environments.
• Good understanding of security posture management in cloud platforms like Amazon Cloud Services.

Oct 2014 – Mar 2016 · 1 yr 5 mos · Bangalore

• Siris Capital acquired the Junos Pulse business from Juniper Networks and formed standalone entity, Pulse Secure. Was among the first members to be part of the Pulse Secure team as part of the transition.
• Help global customers in configuring, troubleshooting and maintaining
• the Secure Connect and Policy Secure devices.
• Work with the Product Engineering Teams to identify product defects and to
• deliver fixes in a timely fashion
• Authoring and validating KBs for customer use cases and upcoming product new features.
• Handle escalations from global customers and ensure timely updates to all
• relevant stake holders.
• Took the lead in building a VM infrastructure for the Field Engineering Team to
• demo products to new customers and partners. This activity was performed in San Jose.

Oct 2006 – Oct 2014 · 8 yrs · Bangalore · On-site

• Handle global customer queries on configuration and best practices of the Juniper SSL VPN product line.
• Simulate customer environments for troubleshooting.
• Interface with customers as the point of contact for issue resolution.
• Responsible for providing customers with solutions/workarounds in a timely
• fashion so as to reduce any downtime to critical network services.

Jan 2004 – Jan 2006 · 2 yrs · Bangalore

• Interact with business customers which are mostly Fortune 500 companies
• Be accountable and own the case till it is resolved
• Conducting DAP (Deployment Assistance Program),which includes remotely
• accessing clients network and assisting them in deploying/configuring McAfee
• products.
• Create self-researched articles, which were tested and then followed globally
• around all support centers