Aug 2021 – Feb 2025 · 3 yrs 6 mos · Karkala taluk, Karnataka, India

• Offering consulting & development services for Web Application development, AI adoption, IVR / Chatbots - Customer service.
• Helping eager school and college graduates to rampup to industry level with hands-on, real world project experiences.
• https://www.saraswath-consulting.in/

Mar 2020 – Aug 2021 · 1 yr 5 mos · Udupi, Karnataka

• Developing enterprise solutions on the Google Cloud as a Google Cloud Certified - Professional Cloud Architect.
• Niveus, a partner of Google, is into Cloud Native Application Development & Services using Containerized architecture with Kubernetes.
• https://niveussolutions.com/

Aug 2018 – Mar 2020 · 1 yr 7 mos

• Building Chatbots (with live agent escalation) on [24]7 platform using SCXML and Nodejs based microservices architecture. Responsibilities include requirement clarification, estimation and dev planning, designing state machines, co-ordinating with Natural language and model teams and developing bot with intuitive UX.
• Additionally working with customer on identifying personalization options to build a more individual centric experience, identifying opportunities for bot to proactively offer help on service or sales.

Apr 2016 – Aug 2018 · 2 yrs 4 mos

• Ownership for development and delivery of customized IVR solutions on the Conversation Engine platform of [24]7. Handled training of new members on platform and then applications. Managed 3 member team to takeover long term maintenance projects from another division and transitioned smoothly to handle all enhancement requirements and production issues.

Apr 2015 – Apr 2016 · 1 yr

• Service Delivery Team - Speech Applications

Apr 2013 – Apr 2015 · 2 yrs

• First point of contact for Customer communication for Europe region
• Key responsibilities include requirement management, prototyping, phase wise demo and iterative releases to meet end customer delivery commitments
• Key bug tracking and co-ordination for priority management and escalation to right component owner teams
• Responsible for deriving requirements from competitor analysis reports and developing phase wise demos
• Development of Cross compilation Eclipse plug-in for cross compiling application code for running on ARM based modules
• Developing a complete solution for Windows and Linux IDE based on Eclipse with sufficient branding, installer and debug tools.
• Kernel compilation and Sample driver development environment as part of IDE for customer to tweak customize the kernel based on his needs.
• Delivery Owner for Text to speech and Recorder components in multiple product lines

Mar 2012 – Mar 2013 · 1 yr

• Handling project planning & execution responsibilities for Huawei UC product in India Branch.
• Risk tracking & mitigation
• Manpower planning & grooming
• Communication with parent product line stakeholders
• Establishing India Branch as owner for overseas product customization and partner support

Sep 2011 – Mar 2012 · 6 mos

• Development of unified platform for various Enterprise call center services like Knowledge / Content Management system, Memo & Workflow.