Jul 2023 – May 2025 · 1 yr 10 mos · Bengaluru, Karnataka, India

• Collaborating and facilitating workshops with business stakeholders to scope, gather, elicit, and analyze business requirements, and translating business requirements into functional and non-functional requirements.
• Collaborating with development team to design solutions leveraging AWS services such as Virtual Private Cloud (VPC), S3, RDS, EC2, Fargate, Lambda, API Gateway, Elastic Load Balancer (ELB), Elastic Block Store (EBS), Elastic Container Registry (ECR), Elastic Container Service (ECS), CloudWatch for monitoring & setting alerts and others.
• Collaborating with architecture and technical teams to help them understand microservices related requirements including microservices architecture, preferred communication between microservices, and microservices design patterns.
• Testing API’s with Postman, documenting API’s, running performance testing, and creating monitors on collections.
• Utilizing techniques viz-a-viz MoSCoW, RICE, KANO model to prioritize the product backlog.
• Utilizing product backlog estimation techniques including planning poker, t-shirt sizing, relative estimation, and Fibonacci series.
• Iterating with business users and product manager to define and document workflows, user journeys, business requirement document (BRD), and functional design document (FDD).
• Circulating reports on developments, planning, user stories, forecasts, release burndowns, sprint burndown, velocity, features, and epics breakdown into user stories, to all the relevant parties including internal and external stakeholders.
• Working closely with business users, stakeholders, development, and quality assurance team to elicit customer feedback on increments during sprint review.
• As a Scrum Master removing impediments from scrum teams’ progress. Removing barriers between scrum team and stakeholders.
• Ensuring all the scrum events are time boxed, positive, and productive.
• Ensuring team focuses on high value product increment that meets the definition of done.

Sep 2022 – Jul 2023 · 10 mos · Gurugram, Haryana, India

• Lead meetings and facilitated requirement gathering calls with business users for requirements elicitation and analysis. Translated complex business requirements into functional and non-functional through dedicated product backlog management for the product.
• Interacted with the product manager and business users to elucidate the product vision and product roadmap based on epics, features, and product backlog items iterated through requirement gathering sessions. (Now, Next, Later Roadmap)
• Collated business models, business processes, and operations to develop an explicit product backlog while maintaining an understanding on business users’ urgencies, priorities, interdependency on product backlog items, technical implications of risks, assumptions, and dependencies.
• Displayed strong product backlog management skills by prioritizing the product backlog items viz-a-viz user stories, bugs, defects, tasks on AzureDevOps (ADO) to enable the transparency and projecting product goal for scrum team and stakeholders.
• Ensured and accepted increments developed, following the definition of done (DoD). Identified blockers, flagged them as appropriate, and assisted with scope.
• Built working rapport with business users and subject matter experts by providing the required product insights and roadmap towards achieving the goals to envision the future state of the product.
• Effectively participated in sprint planning, sprint review, and sprint retrospective ceremonies.
• Coordinated with developers for product backlog refinement and estimation.
• Collaborated with Scrum Master to define project delivery plan based on features and deliverables per sprint as increments throughout the project.
• Felicitated with Infosys “Insta Awards” for outstanding work, twice in consecutive quarters over a financial year.

Jun 2019 – Aug 2022 · 3 yrs 2 mos · Gurugram, Haryana, India

• Provided safe and reliable operations to our business partners by mitigating the operational issues and working on chronic issues impacting across the terminal sites (30+ terminal sites spread across EMEA/Asia-Pac region, loading 1-5 million $ worth of product per day).
• Created a monitoring dashboard (Riverbed Monitoring Tool) to perform server and database health checks, allowing us to take preventive actions and reduce resolution time, major incident counts, reliance on third-party providers, and provided improved visibility of critical indicators to find the root cause (RCA).
• Integrated monitoring dashboard with moogsoft AI operations tool for triggering automated alerts to technical support staff, resulted in moogsoft creating high priority incidents automatically in critical case scenarios and capable of resolving the issues via auto-healing mechanism.
• Tested failover and failback activities as part of disaster recovery testing which ensured the availability of secondary server, allowing us to maintain the integrity and continuity of loading operations at terminals.
• Felicitated with “Certificate of Appreciation” by Shell for outstanding efforts and support.
• Set up a team from scratch for this digital transformation project and provided KT with oil and gas background.
• Accountable for transforming manual data into digitally structured data.
• Accountable for data management that included data mining, cleansing, and structuring them into optimized reports.
• Responsible for team management and assignment deliveries.
• SQL, with expertise in implementing joints, used to create customized documents and excel reports to meet the client requirements.

Jun 2018 – Jul 2018 · 1 mo · Chennai, Tamil Nadu, India

• This Internship involved the process design aspects of oil & gas facilities and designing of benzene storage tank coupled with its transfer system to reactor.

Dec 2017 – Jan 2018 · 1 mo · Mehsana, Gujarat, India

• The aim of this training was to provide an insight of various technical aspects involved in well services and workover operations.

Jul 2017 – Aug 2017 · 1 mo · Dehradun, Uttarakhand, India

• The Internship dealt in coordinating with the employees of AASRA Trust in order to manage the resources and teaching students undertaken by the organization.