Vishal Gulia

Cloud Engineer

Sahibzada Ajit Singh Nagar, Punjab, India7 yrs 10 mos experience

Highly Stable

Key Highlights

8+ years in Cloud Infrastructure Architecture.
Expertise in PostgreSQL and cloud migration.
Proficient in monitoring tools like Zabbix and Grafana.

Stackforce AI infers this person is a Cloud Infrastructure Architect with strong SaaS and technical support expertise.

Contact

Skills

Core Skills

Technical SupportCloud DeploymentMonitoringDatabase ManagementSystem Administration

Other Skills

API testingAmazon S3Amazon Web Services (AWS)AmeyoAmeyo applicationAnsibleCRM IntegrationChange ManagementCloud ApplicationsCloud migrationCustomer Relationship Management (CRM)Customer ServiceData Center operationsDocker ProductsGoogle Cloud Platform (GCP)

About

8+ Years experience in Cloud Infrastructure Architecture (AWS + Oracle) ,Beginner in SRE/Devops tools and having good knowledge of prod and non prod environment technical support. Good knowledge of Postgresql ,release deployment, Change Management and Incident management. *Cloud Service - AWS ,Azure *OS - CentOS,Ubuntu,Widows,FreeBSD *Monitoring ,Alerting -Zabbix,Grafana,Nagios *Containerisation- Docker *Middle-ware Application -Apache Tomcat, Nginx *Atlassian Tool -Jira *Database- Postgres *Configuration Tool -Ansible *Unified Contact Centre Solutions on premises and Cloud deployment(AWS +Oracle),SIP,VOIP,Asterisk,Wireshark

Experience

7 yrs 10 mos

Total Experience

2 yrs 7 mos

Average Tenure

2 yrs 10 mos

Current Experience

Zscaler

Cloud Engineer 2

Aug 2023 – Present · 2 yrs 10 mos · Sahibzada Ajit Singh Nagar, Punjab, India · Hybrid

Exotel

2 roles

Product support engineer 2

Promoted

May 2021 – Aug 2023 · 2 yrs 3 mos

Mentoring 6 team members for technical troubleshooting in the product.
Advance level troubleshooting of Ameyo application and voice technology (ISDN/VOIP/PRI) using Wireshark.
Testing of API data push, Pushback response and troubleshooting in case of API failure and executing curl and Analysing request and response.
Work on Zabbix monitoring system and Grafana dashboard and customise alerts and triggers.
Implementation and troubleshooting on Cluster and Failover setups(HA).
Extensive experience with Warm Standby (PostgreSQL 10.x), and Hot Standby (PostgreSQL 10.x).
Monitoring of system logs, OS logs, database logs, trace files, database alert files to detect and troubleshoot runtime problems.
Writing POA for all change management activities.
Automating DB queries using php/shell/python script to monitor the DB health.
Migrating on-premise Application to cloud(AWS+Oracle)
Worked on Omni-Channel Ameyo application and configuring email(SMTP,POP3,IMAP protocols)
Instagram,Facebook,Webchat,Playstore,Whats app, Twitter and Youtube in Ameyo.
Worked on Ameyo mobile app using Web-rtc and configure it as per customer's requirement and troubleshoot issues if any.
Removing the Index bloat Concurrently and creating functions and triggers to improve the database performance.

Ameyo applicationWiresharkAPI testingZabbixGrafanaPostgreSQL+4

Product Support Engineer

Mar 2019 – Apr 2021 · 2 yrs 1 mo

Provide remote support to our customers and other onsite engineers both in India and abroad including configuration of Linux,network,database,telephony and Ameyo to ensure the customer SLA's are met
Providing root cause analysis (RCA) for the raised issue.
Resolution of customised IVR's and CRM's which customer uses and providing support for that.
Supporting customers for Ameyo Reports related concern Providing RCA for the same.
Installation and troubleshooting CentOS/AmeyoOS related issues.
ISDN (E1) and VOIP Implementation and configurations as per client's requirement.
Configuration and Integration of GSM, FXO, Grand stream and Applianx IP gateways with Ameyo
Application.
Optimise postgresql.conf for performance improvement.
Ensure night cron jobs for backups, re-Indexing & vacuuming & materialised views executed properly on 24/7/365 high availability Postgres production and development databases.

LinuxAmeyoISDNVOIPPostgreSQLTechnical Support+1

Globtier infotech pvt. ltd.

Linux System Administrator L1

Jul 2018 – Mar 2019 · 8 mos · Gurgaon, India · On-site

I Worked here for SBI card project with below responsibilities:
Handling L1 task of Data Center operations in Linux Red-hat Environment of user management and monitoring and maintaining the file system and CPU usage of servers.
Perform OS patching and Firmware upgrade of linux servers.
Install, configure and maintain unix OS.

LinuxData Center operationsSystem Administration

Aratek biometrics technology

Software Test Engineer L1

Feb 2018 – Jun 2018 · 4 mos · Hyderabad Area, India · On-site

Testing the POS terminals and the application code according to the clients requirements and escalating the changes to the development team.
Testing image quality of fingerprint devices for the STQC L0 and L1 project.
Maintaining technical documents and datasheets about the STQC project and AADHAR authentication.

Syntax

System Analyst

Jun 2017 – Dec 2017 · 6 mos · Hyderabad, Telangana, India · On-site

Respond to requests for technical assistance via phone and electronically.
Monitor incidents from all open system platforms and work towards resolution of the incidents within SLA
Regular monitoring server availability on Nagios with reverence to business criticality and addressing
business critical issues within SLA.
Knowledge Management – Documentation and maintenance of processes and technical procedures.