Jan 2023 – Mar 2025 · 2 yrs 2 mos

• 1.Developed and implemented comprehensive QA strategies, processes, and standards to enhance product quality and team efficiency.
• 2.Leading and mentoring a diverse QA team, conducting performance evaluations, and facilitating training sessions to promote professional growth.
• 3.Oversee the creation and execution of detailed test plans, test cases, and automated test scripts, achieving a 40% reduction in defects post-release.
• 4.Collaborate with cross-functional teams, including development and product management, to align quality goals with project objectives, ensuring 95% on-time project delivery.
• 5.Identify potential quality risks and implement effective mitigation strategies, resulting in a 60% decrease in critical defects during production and ensure no delays in GoLive activities.
• 6.Established key performance indicators (KPIs) for QA processes, providing regular metrics reports to senior management that improved visibility into quality performance.
• 7.Harmonized the test automation tools, improving testing efficiency and coverage by 40% and reducing manual testing time by 50%.
• 8.Ensure compliance with industry standards and regulatory requirements, fostering a culture of quality that reduced compliance issues by 80% (No NCs received).
• 9.Analyzed customer feedback and quality data to drive continuous improvement initiatives, enhancing customer satisfaction ratings by 40% through NPS survey.
• 10.Performance Scripts are scripted, executed and NFR reports are generated using Grafana Dashboard. 11.By increasing the Automation scripts using C# Selenium and C# Playwright with testing framework like NUnit and BDD Specflow from 20 to 40% (doubled the Test Scripts) in less than 18 months, the time to delivery to UAT has reduced from 8 weeks to 3 weeks.
• 12.Mobile and Cross-Browser Testing: Conducted manual and automated testing for mobile applications using the Lambda tool, ensuring consistent performance and user experience across multiple devices and browsers.

Jul 2018 – Jan 2023 · 4 yrs 6 mos

• Worked as QA Project Manager for Program level with team size of 75+ QA members and was responsible for all deliverables i.e., Functional and Integration testing between 16 projects, End to end Testing. Worked on defining Test Strategies for the program based on the product road maps, as a gatekeeper ensured that the product quality is well within the organization defined goals, risk management, decision making, GxP Validation and Testing of Hot fixes delivered to PROD. Collaborated with product management, development, and operations teams to integrate quality practices throughout the software development lifecycle. Defined and analyzed key performance indicators (KPIs) for QA processes, providing regular reports to stakeholders on product quality and testing outcomes. Identified areas for improvement in QA processes and implement best practices to optimize efficiency and effectiveness. Identified potential quality issues early in the development process and conducted risk assessments to implement mitigation strategies. Established defect management processes, ensuring timely identification, tracking by hosting the bug triage with all the 16 project managers and discussed about the resolution of issues in collaboration with development teams.

Apr 2017 – Jun 2018 · 1 yr 2 mos

• Integration Strategy Development, Cross-Functional Collaboration, Project Management, led integration projects from initiation to completion, managing timelines, resources, and stakeholder communication. Worked closely with development, product management, and QA teams to define integration requirements and ensure alignment across all parties. Provided technical guidance and oversight for integration processes, ensuring best practices are followed and issues are addressed promptly. Collaborated with architects to design and optimize system architecture for enhanced interoperability between applications. Identified potential risks associated with integration efforts and worked on mitigation strategies to minimize impact on projects. Managed relationships with other program service providers and consumers to ensure successful integration of external systems and services.

Sep 2014 – Mar 2017 · 2 yrs 6 mos