May 2024 – Jan 2025 · 8 mos · London Area, United Kingdom · Hybrid

• Led a remote team of 21 professionals across Onboarding and Guest Reservations, ensuring seamless coordination and efficiency.
• Successfully reduced the average onboarding time for the Veeve portfolio from 28 days to just 2 days by streamlining processes and leveraging innovative strategies.
• Played a pivotal role in reshaping the commercial and product strategy, aligning it with the company’s growth objectives.
• Spearheaded the launch of operations in Canada and Oman, adding over 200 properties to the portfolio within three months of launch.

Dec 2023 – Apr 2024 · 4 mos · Greater London, England, United Kingdom · Remote

Jul 2021 – Dec 2023 · 2 yrs 5 mos · Greater London, England, United Kingdom · Hybrid

• Lavanda is a leading tech platform powering flexible rentals for multifamily real estate & student accommodation (PBSA)
• Drove £20M Gross Booking Value in Summer 2023 through optimising the onboarding of 10,000 units into Lavanda's Property Management System, enhancing process efficiency with a team of 2
• Reduced average property onboarding time from 21 days to 5 days by integrating a JIRA-based workflow and utilising Notion for enhanced team transparency and accelerated client communication
• Coached a guest experience team of 29 in leveraging AI tools reducing the average response time by 50% to less than 15 minutes for 30,000+ monthly inquiries
• Demonstrated exceptional customer satisfaction by outperforming industry-leading CSAT score of 80 while successfully onboarding portfolios of over 300 clients with an onboarding team of 2
• Elevated Lavanda to Booking.com premier partner tier, catalysing strategic alliances and securing £150K in monetary gains

Sep 2020 – Sep 2021 · 1 yr · Edinburgh, Scotland, United Kingdom

• Distinction with a major in ‘Strategic Leadership’ and minor in ‘Finance’
• Elective courses – Data Analytics for Leaders | Financial Aspects of Merger & Acquisitions | Global Strategy | Managing Stakeholder Communications | Business Transformation in Digital Age | Operations Improvement
• Consulted Dunfermline-based ‘Supply Design’ on product portfolio, digital transformation and change management
• Authored a paper on ‘Pandemic’s Impact on Graduate Opportunities in Scotland and Potential Solutions Moving Forward’ in partnership with Reform Scotland (one of the largest Scottish Thinktanks) to influence policy-making

Jan 2020 – Jun 2020 · 5 mos · Gurugram, Haryana, India

• Spinny is India’s leading used-car marketplace with operations across all major cities
• Led pan-India supply network with inside supply team of 20 to procure 400+ cars monthly within £2Mn budget
• Designed and implemented a ‘workforce upskilling strategy’ which enhanced team productivity by 50% in 4 weeks
• Increased customer conversion rate by 25% by devising an innovative 'Used Car Procurement Pricing Model' for instant customer pricing

Oct 2018 – Dec 2019 · 1 yr 2 mos · Noida, Uttar Pradesh, India · On-site

• Launched a premium modular furniture brand ‘PlanMyInterior’ for family-run ‘Engineer Ply’ group
• Achieved £280K in revenue with 20% EBITDA in the first year by leveraging partnerships with renowned architects and interior designers, as well as C-level business connections
• Mentored over 50 sales and carpentry professionals, enhancing client interaction and optimizing supply chain management to drive operational efficiency
• Conceptualised and Deployed a lead management system using Trello that resulted in consistent monthly growth of leads, doubling month-on-month

Jan 2018 – Sep 2018 · 8 mos · Gurugram, Haryana, India

• ZiffyHomes was India’s leading brand in managed accommodation sector and raised ~£2MM venture funding
• Doubled monthly revenue to £54K by leading partnership initiatives and expanding into the B2B sector through broker network which ensured Ziffy's selection for 'YCombinator', the largest startup accelerator globally
• Orchestrated the cash acquisition of 'Nivaasa' to strategically enhance market share in Gurgaon
• Pioneered and introduced a go-to-market and product management strategy for the new hospitality vertical 'Ziffy Suites' driving over 50% of the company's total revenue

Jun 2015 – Dec 2017 · 2 yrs 6 mos · Gurugram, Haryana, India

• Launched North India’s second largest branded rental homes company with cofounders of previous start-up
• Achieved £64.5K monthly revenue across 5 cities within 1.5 years through effective management of a 100-member sales and operations team
• Secured £1.2MM seed funding from DS group at a £3.5MM valuation, enabling expansion of team and business reach
• Executed successful acquisition of ‘Lifepad’ in cash deal for strategic growth into two new cities
• Orchestrated profitable exit for investors through negotiation and facilitation of equity-based acquisition to ZiffyHomes in December 2017

May 2014 – May 2015 · 1 yr · Gurugram, Haryana, India

• Started SaaS marketplace for commercial & industrial solar projects with two cofounders
• Developed a cloud-based ‘Solar Capacity Calculator’ to generate leads and provide instant solar requirement estimates based on 8 parameters, resulting in increased customer engagement and conversion rates
• Secured £11K grant from 'Infuse Ventures' and advanced to final round interviews for 'YCombinator' in Silicon Valley, showcasing entrepreneurial vision and potential for scaling the idea
• Led cross-functional team of 6 interns, overseeing product development, digital marketing, and content creation, effectively driving company growth and achieving strategic objectives

Dec 2013 – Dec 2013 · 0 mo · Noida, Uttar Pradesh, India

• Authored the first draft of data management product - Datashop. Clients included Harvard, Stanford, Wharton and many more.

Dec 2012 – Dec 2013 · 1 yr · IIT Roorkee

• Achieved 200% app adoption in IIT Roorkee's campus through brand awareness campaigns
• Conceived and organized multiple innovative theme-based online and offline brand campaigns

Nov 2012 – Nov 2014 · 2 yrs · IIT Roorkee

• Raised sponsorship worth INR 3.3 Mn (GBP 36,500) project involving 35 members in span of less than 12 months
• Successfully built formula-style Plug-in Hybrid Electrical Vehicle; competed in Formula Student UK 2013, Silverstone Circuit