Wilma Guarina, PMP, MBA, LSSBB — CEO
I am a Vice President of Asset & Wealth Management Operations at JPMorgan Chase, leading the Banking Operations Quality Control Center of Excellence for Philippines and India. With two decades of experience in the financial services industry, I have developed and honed my skills in quality, analytics, and process improvement, as well as leadership, communication, and collaboration. As a certified Project Management Professional and Advance Lean Six Sigma Black Belt, I have successfully implemented multiple initiatives that enhanced customer satisfaction, reduced operational risk, and increased productivity for our clients and stakeholders. I have also received several awards and recognition for my outstanding performance and innovation. Additionally, I am passionate about women skills development and empowerment, and I actively support and mentor female talent in our organization. My goal is to leverage my expertise and experience to deliver excellence and value for JPMorgan Chase and its customers.
Stackforce AI infers this person is a leader in Fintech with a strong focus on quality management and operations.
Location: Metro Manila, National Capital Region, Philippines
Experience: 20 yrs 9 mos
Skills
- Quality Management
- Leadership
- Risk Management
- Operations Management
- Quality Assurance
- Training
Career Highlights
- 20 years of experience in financial services.
- Certified Project Management Professional.
- Passionate about women's skills development.
Work Experience
JPMorgan Chase & Co.
Vice President - Quality Manager (4 yrs 4 mos)
Vice President - Credit Risk Manager (2 yrs 11 mos)
Assistant Vice President - Quality Manager (1 yr)
Assistant Vice President - Operations Manager (4 yrs)
Quality Assurance Supervisor (1 yr)
Training Specialist (1 yr 4 mos)
Operations Supervisor (3 mos)
Subject Matter Expert (1 yr)
Customer Care Professional (4 mos)
AIG
Director of Quality (3 yrs 9 mos)
SYKES
CSR - Chase Home Finance Account (10 mos)
Education
Bachelor of Science in Tourism at University of the Philippines
Master of Business Administration (MBA) at De La Salle University
