Yash Nagar — Software Engineer

I am an IT Service Desk and Application Support professional with hands-on experience in enterprise application support, incident management, and end-user technical assistance. I have worked in 24×7 support environments, handling application issues, user access problems, and system troubleshooting while ensuring SLA compliance. In my recent role as a Software Support Engineer at BR Gypsum Pvt Ltd, I provided enterprise application support for in-house software and worked closely with the support team to resolve technical issues and maintain system stability. Previously, at Alpha Numero, I worked as a Java Developer and later transitioned into Service Desk Support, where I provided Level 1 IT support, handled incidents using ITSM tools, and supported Microsoft 365 applications and Active Directory tasks. I am passionate about problem-solving, continuous learning, and improving IT service delivery.

Stackforce AI infers this person is a Backend-heavy Fullstack developer with expertise in IT service management.

Location: Bikaner, Rajasthan, India

Experience: 2 yrs 4 mos