Jan 2023 – Present · 3 yrs 4 mos · Bengaluru, Karnataka, India

• Co-founder at K4 Consultants.
• I work with businesses to build stronger growth systems through practical digital solutions across web development, AI/ML/GenAI, hosting support, and mobile app development.
• I focus on business-goal-led execution, collaborative problem-solving, and building digital foundations that improve visibility, user experience, and performance.
• Open to connecting with founders, business leaders, and teams building for scale.

May 2022 – Apr 2024 · 1 yr 11 mos

• Led and coached a team of 20 CSMs and content writers, achieving a 15% increase in customer satisfaction scores (CSAT).
• Boosted customer renewals by 15% (reaching 90%) through strategic portfolio management and implementation of new retention strategies.
• Experience in conducting workshops and training sessions with Clevel executives and senior stakeholders to drive adoption, governance, and business alignment.
• Collaborated closely with internal teams to align campaign execution with customer briefs and brand specifications, ensuring high-quality deliverables and customer success.
• Developed and executed strategies and process to deliver consistent client satisfaction from onboarding to all phases of customer lifecycle.
• Managed Key Global accounts of top C execs (including Fortune 500 companies).

May 2021 – Apr 2022 · 11 mos

• As the Senior Client Success Manager at Qnary, I manage key global accounts for senior executives and help them elevate their thought leadership presence online. I also manage a team of content writers, ensuring the correct implementation of client's content and growth strategy.

Jan 2021 – Apr 2021 · 3 mos

• As the Marketing Manager at SitDown, I am responsible for:
• Developing and implementing marketing strategy across EDMs, Social Media, and other paid social channels.
• Managing and implementing advertising and marketing campaigns to promote Sit-Down events
• through: EDMs | Social Media | Google Adwords and Analytics | Other paid mediums
• Lead generation and securing targeted attendees for company events.
• Managing the targeted audience and communication.

Apr 2020 – Nov 2020 · 7 mos · Sydney, New South Wales, Australia · On-site

• Designed strategies for clients to reach business goals, tailoring according to needs and resourcing.
• Conducted in-depth assessments into company's current marketing strategies to make recommendations on improvements needed.
• Executed strategic tasks within campaigns, social media, adverts and newsletters, monitoring outcomes on HubSpot.
• Assisted in planning, creating and executing successful marketing plans and strategies for small-to-medium sized businesses.
• Conducted consultations with clients to understand key customer segments and platforms for growth.
• Completed SEO projects to drive organic traffic to client websites.
• Assessed campaigns and other marketing activities to identify successes and areas for improvement.
• Adapted marketing plans in response to data tracking efforts to raise brand awareness.
• Collaborated with product and sales team to develop strategic social media marketing initiatives.
• Investigated competitors and demographics to compare and evaluate best marketing techniques.
• Tracked and optimised PPC campaigns to surpass KPIs.

Jun 2018 – Mar 2020 · 1 yr 9 mos

• As a Marketing Specialist, I was responsible for managing content on Privasec's social media channels(Linkedin, Twitter, and Facebook) and the website blog page. I worked closely with Privasec consultants to produce credible and targeted content and formulate strategies to reach our audience.
• I was also in charge of planning the industry events sponsored by Privasec. This included looking for event sponsorships, liaising with both internal and external stakeholders, designing artworks and managing event logistics.
• A key part of my job also included working with Privasec's CEO to enhance the company's brand.
• Some of my other job tasks included:
• PPC campaign management (Google Ads, Bing Ads, and LinkedIn Ads).
• 34.9 % Web Traffic Increase after 3 months
• Content Audit.
• Keyword Research.
• SEO Audit – On-Page, Off Page, and Technical.
• Implementing SEO changes to the WordPress website.
• Content Marketing Strategy.

May 2018 – Jun 2018 · 1 mo · Sydney, New South Wales, Australia

• As a marketing intern, I was responsible for
• 1. Building up the social media presence (through Facebook, Instagram & online forums) for a newly launched product
• 2. Contacting & liaising with the influencers for product promotion
• 3. Graphic design and creation
• 4. Integrating CEO's personal brand with the company brand
• 5. Looking for media opportunities for product promotion & pitching

Nov 2017 – Feb 2018 · 3 mos · Sydney, New South Wales, Australia · On-site

• Worked with marketing managers to develop digital campaign strategies, researching target audiences on Facebook, Google and Instagram.
• Participated in brainstorming meetings to develop new slogans, advertisements and marketing outlets for rebranding efforts.
• Monitored social media platforms and ran performance and engagement analyses to inform optimisation strategies.
• Coordinated with sales team for pre-conference and post-conference marketing support.
• Created compelling and on-brand copy for marketing materials and promotions.
• Supported sales staff on client pitches, observing and implementing positive closing techniques.
• Updated client account records to ensure key contact information was accurate and current.