Sep 2024 – Mar 2025 · 6 mos · Mumbai, Maharashtra, India · On-site

• I lead the design and management of a hybrid IT infrastructure,
• integrating Microsoft Azure cloud with on-premise systems to ensure high
• availability, performance, and scalability. I manage a cross-functional team
• of engineers, overseeing operations, incident response, and strategic
• capacity planning. I drive end-to-end cloud migration initiatives, ensuring
• zero downtime and full data integrity. I implement IT governance frameworks
• aligned with ISO 27001 and GDPR standards, conducting regular audits and
• risk assessments to maintain compliance and data security. My
• responsibilities include optimizing VMware/KVM environments and physical
• servers, as well as negotiating vendor SLAs to improve service quality and
• reduce costs. I design and maintain Disaster Recovery (DR) and Business
• Continuity Plans (BCP) using Veeam and Commvault, ensuring business
• resilience.

Aug 2017 – Sep 2024 · 7 yrs 1 mo · Pune, Maharashtra, India · On-site

• I oversaw global IT service delivery for
• enterprise infrastructure, aligning with regional business units and
• leadership to ensure operational excellence. I supervised a team of 15–20
• L1/L2 engineers along with 10–15 support staff, managing 24x7 End User
• Services (EUS) operations across critical systems. I lead enterprise-wide
• initiatives in Microsoft 365, Exchange Online, Active Directory, and Teams,
• with a strong focus on endpoint security and Azure AD integration. I
• champion cloud adoption strategies and guide readiness assessments across
• multiple business functions. I drove continuous improvement through
• structured training, performance management, and mentoring—enhancing
• SLA adherence, operational maturity, and team engagement. I also establish
• patch management frameworks and incident response protocols aligned with
• audit and compliance standards. I collaborated with procurement and
• vendors for contract renewals and licensing across IT assets. I actively
• represent the IT function in strategic meetings, contributing to long-term
• infrastructure planning, presales architectural evaluations, and global
• alignment efforts.

Mar 2012 – Jul 2017 · 5 yrs 4 mos · Belāpur, Maharashtra, India · On-site

• I led enterprise-level
• deployments and support for unified communications solutions, specializing
• in Microsoft platforms such as OCS 2007R2 and Lync 2010/2013. I design
• and execute seamless migration strategies, integrating voice/video
• communication and Exchange Unified Messaging to enhance collaboration
• and efficiency. I maintained and troubleshooted complex Active Directory
• and Exchange Server environments, ensuring directory integrity, identity
• federation, and minimal downtime. I manage Disaster Recovery (DR)
• planning and conduct simulations for VoIP and network systems to ensure
• operational resilience. I developed automation scripts using PowerShell to
• streamline administrative tasks, reduce manual errors, and boost system
• performance. I also contributed to internal capability building through
• documentation, knowledge-sharing sessions, and training on Lync and
• messaging deployments.

Jun 2006 – Jan 2010 · 3 yrs 7 mos · Kalyan Dombivli, Maharashtra, India · On-site

• Job entitled me to deliver Solutions for Critical Issues for Web hosting servcies to the esteem clientele of the organization