Yograj Sonawane

CEO

Pune, India14 yrs 7 mos experience

Key Highlights

Expert in threat and malware detection.
Led cybersecurity initiatives for major banks.
Strong customer support and relationship management skills.

Stackforce AI infers this person is a Cybersecurity expert with extensive experience in Fintech and Technical Support.

Contact

Skills

Core Skills

CybersecurityVulnerability ManagementTechnical SupportCompliance SecurityIncident ResponsePeople ManagementCustomer Service

Other Skills

AWS Cloud formationAccess ControlAmazon Route 53Amazon VPCAmazon Web Services (AWS)Application SecurityAzure App ServicesAzure Kubernetes Service (AKS)Azure Resource ManagerBehavioral AnalyticsBlue TeamerBurp SuiteBurpsuiteCloud SecurityCloud Security Posture Management

About

Tata Consultancy Services benefits from my specialized skills in threat and malware detection, a domain where my Certified Cloud Security Professional (CCSP) accreditation plays a crucial role. Spearheading initiatives to protect digital environments, my approach is deeply rooted in understanding and mitigating sophisticated cyber threats. I have extensive knowledge and hands-on experience with major products such as Qualys, Tripwire, Microsoft Defender, and Quick Heal/Seqrite Antivirus. I provide prompt and professional support to global customers and partners, working closely with development, QA, operations, and sales teams to ensure high customer satisfaction and retention. I also helped the sales team with upsells and renewals by presenting product information and addressing customer issues. I am passionate about solving customer problems with modern technology, creating, scaling, and optimizing business portfolios that matter, and adapting to new learnings quickly.

Experience

14 yrs 7 mos

Total Experience

2 yrs 11 mos

Average Tenure

2 yrs 11 mos

Current Experience

Tata consultancy services

Cyber Security Technical Lead

Jul 2023 – Present · 2 yrs 11 mos · Pune, Maharashtra, India · Hybrid

Project 1 Client: One of the Major Nordic
Managed a team of 12 in TCS for One of the Major Nordic Bank Project
Package compliance of Windows servers & workstations, remediation of Critical & High vulnerabilities
Container Security vulnerability remediation, Security Baseline & ITSSP Package upgradation/patching
Performing Vulnerability assessment using Qualys VMDR & Cloud Agent
Consulting stakeholders to remediate Application/Infra Vulnerabilities or deviations by providing
guidance to Application Providers(AP) and Application Owners(AO) majorly.
Understand the challenges of stakeholders and guide for mitigating vulnerabilities.
Managing Internal (IVS) and External Vulnerability Scanning (EVS) with rigorous monitoring
Review the existing setup and suggest scanning & reporting best practices
Developed and implemented customized policies as per the customer's requirement
Worked on PCI DSS, HIPAA standard regulations & NIST Framework
Cookbook preparation of recurring issues about mitigation steps or process
Weekly and Monthly connect with customer management for the status of reported issues
Presented PMR (Project Management Review) report to the client management.
Project 2 Client: One of the Major UK Bank
Collaborating with stakeholders, including developers, engineers, and project managers, to integrate
security requirements into the Vulnerability Management Products (Tenable Nessus, CrowdStrike &
Rapid7) and design and development life-cycle.
Providing Pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current security capabilities.
I understand customer requirements and Perform the Integration of products according to their need.
Leads incident response activities, including identification, containment, eradication, and recovery.
Working with the relevant internal stakeholders, participate or lead in scope of work determination, product pricing and RFP/RFI responses.

Application SecurityInfrastructure SecurityNetwork SecurityCloud SecurityBurpsuiteDevSecOps+9

Qualys

Senior Technical Support Engineer - Security Applications

Oct 2021 – Jun 2023 · 1 yr 8 mos · Pune, Maharashtra, India

I am managing the prompt resolution of global customer and partner service requests in a highly secured environment.
As a Senior Technical Support Engineer (Sr. TSE) I am working closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of my position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys.
Customer relationship building and teamwork are key success criteria for this role.
As a Sr. TSE we provide support via phone, email, and WebEx/Zoom focused on the Qualys Cloud Agent used in conjunction with the Qualys Vulnerability Management, Policy Compliance, Asset View, and other Qualys Products & Services.
While working on the Cases I have received a Appreciations from the end users for my Positive Approach and about the explaining the Qualys product features in details as per the customer requirement, This helps to keep the customer service and Technical Support at its best.

Qualys Cloud PlatformCybersecurityQualys Patch ManagementQualysQualys Cloud AgentQualys Vulnerability Management+6

Incedo inc.

Technical Lead

Sep 2019 – Oct 2021 · 2 yrs 1 mo · Pune, Maharashtra, India

In my role as a Technical Lead at Incedo Inc., I provided support for Tripwire Enterprise products, ensuring Compliance Security on Windows & Linux & Unix platforms.
Provided support for all the Tripwire Enterprise products in a 24/5 environment.
Worked with a team of 5 members for APAC & JAPAN Support.
In Compliance Security worked on “Tripwire Enterprise” & “Tripwire IP360” products.
Familiar with client & server architecture, Console and Agent Installation, Configuration, Importing of Rules & Policies, Reports Generation, perform up-gradation of consoles for Tripwire.
Built good relationships with the partners and dealers.
Closely worked with the QA & Development team to get the bug fixed.

CybersecurityTripwire EnterprisePresalesTroubleshootingCompliance SecurityTechnical Support

Mindtree

Module Lead

Jun 2018 – Aug 2019 · 1 yr 2 mos · Pune, Maharashtra, India

Worked as Windows Defender Response Coordinator with a team of 13 members.
Managed all the shifts and proactively worked to maintain the smooth working of defined processes.
People Management & Roster Management
Handled the critical cases of overseas clients-dealers
Worked with the Threat Lab Team, Security Research Engineering Team, R&D or QA Team, and Security Signature Team to provide timely and accurate responses to threat incidents with details.
Engage with end customers, oversee partners, and resolve the escalated issues by the L1 Team
Documented and reported application defects/bugs to Development teams

CybersecurityPresalesTroubleshootingTechnical Project LeadershipIncident ResponsePeople Management

Quick heal

Senior Technical Support Engineer

Aug 2011 – May 2018 · 6 yrs 9 mos · Pune, India · On-site

Provided quick solutions through different modes of communications
1. Telephone, 2. E-mail, 3. Chat, 4. Remote, 5. In-House and 6. On-Site
Major working on Enterprise and cloud products and troubleshooting the reported product related issues,
Providing suggestions for the improvement of the product features.
Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Was part of seting up a branch in Dubai and worked to provide Technical Discussions and POC, Arranged Installations and Demo sessions of the products with UAE potential customers.

CybersecurityPresalesTroubleshootingTechnical SupportCustomer Service