Feb 2019 – Oct 2022 · 3 yrs 8 mos · Hillsboro, Oregon

• Led a team of 10 QA engineers on an Intel developed overclocking software project, overseeing test planning, execution, and delivery.
• Executed scripted and exploratory testing across multiple methodologies and techniques; logged and tracked defects in JIRA to resolution.
• Designed, executed, and maintained test cases and test passes, ensuring comprehensive test coverage across major product features.
• Reported, researched, analyzed, confirmed and ushered software defects to resolution while collaborating closely with and updating development teams.
• Monitored and adapted to project design and schedule updates, maintaining QA focus and test effectiveness to align with shifting requirements.
• Owned and delivered quarterly metrics/KPIs, preparing reports for management and team visibility into quality trends and performance.
• Conducted monthly 1:1 meetings with QA team members, delivering performance feedback, coaching, and corrective guidance to strengthen team
• output to reach 100% satisfaction with Cinder management and contract providers (Intel).

Dec 2018 – Feb 2019 · 2 mos · Hillsboro, Oregon

• Executed scripted and exploratory testing across multiple methodologies and techniques; logged and tracked defects in JIRA to resolution.
• Designed, executed, and maintained test cases and test passes, ensuring comprehensive test coverage across major product features.
• Reported, researched, analyzed, confirmed and ushered software defects to resolution while collaborating closely with and updating development teams.
• Close collaboration with development team to ensure documentation accuracies and product excellence.

Nov 2017 – Dec 2018 · 1 yr 1 mo

• Responsibilities Included:
• Writing, formatting, and generating test cases and test plans for execution team.
• Planning and coordinating tasks for the team to execute on a daily/weekly basis.
• Test Area owner for several major features of the project/product; entrusted to ensure both coverage and quality of areas owned.
• Daily analysis of product changes to further plan for coverage and test plans.
• Training, mentoring, and helping raise other team members to all reach higher goals of quality and performance.
• Analyzing team's output data and then creating plans/training opportunities to fill in any "holes" or areas that need improvement.
• Redlining/Reviewing bug reports from the team to ensure we are outputting the highest bug quality across the team.
• Keeping testers focused and informed on most up-to-date directive from leadership.
• Compiling results from tests and creating reports to tell a story about the compiled data.
• Correcting any toxic or negative behavior from the team by encouraging and practicing a happy and friendly workspace environment.

Jul 2011 – Nov 2017 · 6 yrs 4 mos

• Responsibilities Included:
• Completing scripted Certification and specific criteria test cases for many SDLC projects.
• Testing all aspects of the provided software (games) and to document all bugs, malfunctions, and defects into an electronic database.
• Ensuring quality of fixes by reviewing and investigating further to verify that there has not been a regression in quality.
• Training, mentoring, and helping raise other testers/employees on my team to all reach higher goals of quality and performance.
• Providing support for leadership/upper management; regular delegation.
• Uplifting team morale with shenanigans and jovial behavior.

Jan 2007 – Jan 2011 · 4 yrs · Portland, Oregon Metropolitan Area

• Responsibilities Included:
• Quality Assurance of metal parts to ensure proper hardness of metals have been achieved; this was performed per job/load.
• Filling conveyor belts that go through furnaces with small metal pieces.
• Ensuring all parts are accounted for and properly placed where needed.
• Threading countless metal pieces through wires and hung on large metal racks, which then get placed into large furnace ovens.
• Heavy lifting ~ 100lb max.
• Computer analysis of current and future jobs on software that the company used.
• Sweeping and keeping a clean work space environment.
• Helping and training temp workers that were regularly hired through a temp agency.

Jan 2005 – Jan 2007 · 2 yrs · Portland, Oregon Metropolitan Area

• Responsibilities Included:
• Cart Attendant:
• Gathering/collecting carts from the store and parking lot at all times of store hours.
• Cleaning bathrooms one an hour.
• Emptying trash/garbage receptacles when full.
• Filling in at check-out if cashiers need assistance.
• Helping customers bring large/heavy items to their vehicle.
• Cashier:
• Scan, bag, and total purchased items for customers.
• Upsell the Target brand credit card to every customer at check out.
• Remain friendly and happy for customers.
• Occasionally help with lifting heavy/large items for customers.
• Sales Floor:
• Ask "Can I help you find something?" to any customer that may or may not be looking for something.
• Keep stock and shelves looking full and up front.
• Clean any spills or misplaced items.
• Return misplaced items to correct location.
• Report any suspicion activity/behavior.
• Responding/Answering customer phone calls.
• Participating in team meetings and "stand-ups".
• Use of the handheld scanning device to query for items in the back/storage room and other store locations.
• Assisting Cashiers if they need help.
• Helping lift heavy/large items for customers.
• Electronics:
• See all of "Sales Floor"
• Unlock merchandise from locked cases for customers.
• Give video, audio, movie, book, and video game advice to customers.