Dec 2022 – Mar 2024 · 1 yr 3 mos · Delhi, India · Remote

• Supervised processing and managing vehicle transfer-related legal documents. This includes verifying the 100% accuracy of documents, ensuring they are free of liens, and preparing the necessary paperwork for transfers.
• Associated with other departments within Copart, such as auctioneers, sales teams, and administrative staff, to ensure smooth Document-related processes.
• Interacted with customers, via calls, email, and chat to provide information about titles, answer questions, and assist with title-related issues.
• Addressed title issues, such as missing or incorrect information on titles, and worked to resolve these problems in a timely manner.
• Maintained detailed records of all title-related transactions and documents. This includes digital and physical records to ensure compliance with regulatory requirements.
• Facilitated the transfer of vehicle titles from the seller to the buyer during auction sales. This involves ensuring all legal requirements are met and that the necessary paperwork is completed correctly.
• Supported other teams in Spanish language communication, organizing and filing documents related to titles to ensure efficient and accurate record-keeping.
• Ensured that all staff members are aware of and followed guidelines, Provided guidance and support to resolve issues.

Feb 2021 – Nov 2022 · 1 yr 9 mos · Hyderabad, Telangana, India · Remote

• Responsible for validating 100% audit accuracy of inputs, Identifying and addressing quality issues and incidents promptly.
• Worked closely with teams to streamline workflows, eliminate bottlenecks, and reduce errors.
• Collaborated with cross-functional teams, including IT, engineering, and project management, to ensure quality across all technology-related processes.
• Provided Spanish-language support and communication for Spanish-speaking team members and stakeholders as needed.
• Collected and analyzed data related to technology operations to identify areas of improvement.
• Reduced production defects by 25% through root cause analysis and corrective actions

Apr 2019 – Present · 7 yrs 2 mos · New Delhi, Delhi, India

• A Language Institution
• We don’t just teach spanish we prepare you for real-world opportunities
• What We Offer?
• Get Your Dream Job
• Job Search Support
• Guidance on crafting resumes
• Connecting with Spanish-speaking employers
• Mock Interviews Practice with native speakers and receive feedback

Dec 2017 – Feb 2021 · 3 yrs 2 mos · New Delhi Area, India · On-site

• Handled payments via credit and debit cards and handled all sensitive information with professionalism.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets and achieved a minimum revenue of 10000.00 USD monthly.
• Organized memorable and exquisite travel Itineraries and vocations for high-level clients.
• Maintained operational proficiency in coordinating international and domestic travel accommodations for customers, arranging for airfare and hotels and rental car reservations.
• Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving satisfaction ratings.
• Developed process improvements and long-term business strategies through analysis of customer feedback.

Nov 2016 – Dec 2017 · 1 yr 1 mo · Noida Area, India · On-site

• Monitored the entire process of credit card operations and managed credit card accounts, including processing applications, credit limit adjustments, and card activations. Ensure accuracy in account information and promptly update customer records.
• Effectively communicated in both Spanish and English, as needed, to serve a diverse customer base and collaborate with colleagues in a global organization.
• Reviewed and worked to minimize the disputes in the customer account to determine products and services beneficial to their needs, Average 85% of customer satisfaction rating 15% highest.
• Stayed up-to-date with industry best practices, financial products, and evolving technologies, educated cardholders on credit card features, benefits, and responsible card usage.
• Monitored credit card transactions for suspicious activities and potential fraud. Take proactive measures to prevent fraudulent charges, including blocking or freezing accounts when necessary. Educate cardholders on security best practices.