Harika Jidugu

Software Engineer

Bellevue, Washington, United States2 yrs 3 mos experience

Key Highlights

Expert in building scalable payment systems.
Strong background in AWS and Java development.
Proven track record in cross-functional collaboration.

Stackforce AI infers this person is a Backend-heavy Fullstack Engineer in the Fintech industry.

Contact

harikajidugu@gmail.com LinkedIn

Skills

Core Skills

JavaAwsServicenowSoftware Development

Other Skills

API DevelopmentAgile MethodologiesAnalytical SkillsAzure SQLBuilding TrustBusiness AnalysisBusiness Case PreparationBusiness ProcessCloudWatchCollaborationCommunicationComputer ScienceConfluenceCreative Problem SolvingCustomer Feedback

About

💻 I am a Software Development Engineer I (SDE I) with experience as a full stack developer, contributing to the end-to-end software development life cycle — from requirements gathering and system design to development, testing, deployment, monitoring, and on-call support. ⚙️ Core Responsibilities Designing and developing scalable backend services using Java. Building and integrating REST APIs to support secure and reliable services. Participating in system design discussions, code reviews, and performance tuning. Managing on-call operations, ensuring high availability and quick resolution of issues. Leveraging Generative AI to automate workflows, improve developer productivity, and drive innovation. Collaborating with cross-functional teams to deliver customer-focused solutions. 🛠 Technologies & Tools I Work With Programming Languages: Java Cloud & Infrastructure: AWS (Lambda, DynamoDB, SQS, Step Functions, EC2) Databases: Relational & NoSQL (DynamoDB, RDS) CI/CD & DevOps: Git, AWS CodePipeline, CodeDeploy Monitoring & On-call: CloudWatch, Splunk, internal monitoring tools Other Areas: Generative AI (for code assistance, automation, and solution design) 🚀 I am passionate about solving complex problems, designing systems that scale, and building customer-first solutions while continuously learning and growing as an engineer.

Experience

Amazon

Software Engineer

May 2025 – Present · 10 mos · Seattle, Washington, United States · On-site

Build and maintain scalable payment services that integrate with country-specific payment methods
Develop APIs and backend systems to support local bank integrations, wallets, and third-party payment gateways.
Integrate local KYC, AML, and PCI-DSS standards into payment processing workflows.
Build low-latency, highly available systems that support high transaction volumes during regional events
Ensure systems recover gracefully from partial failures and meet regional SLAs
Support multi-currency, multi-locale transaction flows including dynamic currency conversion, tax calculations, and receipt generation in native languages.
Collaborate with risk and compliance teams to implement fraud detection strategies using machine learning models and rule-based engines.
Add support for region-specific fraud indicators and transaction validation logic.
Develop user-friendly fallback flows to reduce cart abandonment due to payment failures.
Track key metrics like payment success rate, refund timelines, and user complaints for continuous improvement.
Participate in on-call rotations and respond to critical payment issues with a strong sense of urgency, especially for markets with 24x7 usage patterns.
Write monitoring scripts, implement alarms, and track logs using tools like CloudWatch, Splunk, and Grafana.
Work closely with product, legal, and finance teams located in India, Brazil, and Mexico to align technical solutions with business requirements.
Ensure consistency in architecture and code quality across global payment systems while allowing for local customizations.
Leverage AWS services to build event-driven, microservice-based architectures.
Optimize performance with caching strategies and database indexing for high-velocity regions.
Contribute to sprint planning, code reviews, and retrospectives within Agile/Scrum teams.
Deliver high-quality software with a focus on testability, maintainability, and automation.

JavaAWSAPI DevelopmentPayment SystemsCloudWatchSplunk+1

Tech-apex

Service Now Developer

Oct 2024 – May 2025 · 7 mos · Orlando, Florida, United States · Remote

● Staying up to date on ServiceNow products, features, and updates to provide accurate and relevant information
to customers.
● Collaborating with cross-functional teams, including development, quality assurance, and product management,
to share customer feedback and contribute to product improvement.
● Gathering and documenting customer feedback and suggestions for product improvement.
● Keeping abreast of industry trends, technologies, and best practices to enhance technical skills and knowledge.
● Providing remote assistance to customers, which may include using remote desktop tools to troubleshoot and
resolve issues.
● Monitoring and ensuring high levels of customer satisfaction by delivering quality technical support services.
● Responding to customer inquiries and issues, providing technical assistance, and troubleshooting problems
related to ServiceNow products.
● Identifying and resolving technical issues, collaborating with other teams if necessary, and ensuring timely
resolution of customer problems.
● Configured a Display Business Rule, to update the value of a field in an Incident table on a List view of the table.
● Designed workflows, executed scripts between the workflow, and implemented them.

ServiceNowTechnical SupportCustomer FeedbackCollaboration

Cbre

Associate Software Engineer

Feb 2022 – Dec 2022 · 10 mos · Hyderabad, Telangana, India · On-site

● Contributed to the design, implementation, testing, and maintenance of desktop and web applications.
● Participated in change control activities to ensure the proper execution and documentation of product and
manufacturing process design changes.
● Investigated requirements and developed new features for system architecture, ensuring alignment with project
goals.
● Collaborated with end-users to identify innovative solutions to problems, enhancing user experience.
● Effectively troubleshooted complex and difficult bugs, ensuring timely resolution.
● Played a key role in breaking down tasks, estimating effort, and providing just-in-time design for small
increments of work.
● Actively participated in design meetings and code reviews, contributing to overall code quality and team
collaboration.
● Demonstrated strong problem-solving skills and effective communication within the team.
● Worked independently, taking the initiative when needed, while also contributing collaboratively to an agile
team.