Servicenow freelance Developer

Software Engineer

New Delhi, Delhi, India7 yrs 9 mos experience

Key Highlights

  • Over 10 years of experience in IT sector.
  • Expert in ServiceNow ITOM and ITSM implementations.
  • Proven track record in optimizing CMDB health.
Stackforce AI infers this person is a ServiceNow expert specializing in ITOM and ITSM solutions for enterprise environments.

Contact

LinkedIn

Skills

Core Skills

It Service Management (itsm)It Operations Management (itom)

Other Skills

ServiceNow ITSMDiscoveryEvent ManagementService MappingAWSAzureREST APIIntegrationHubFlow DesignerUI PoliciesBusiness RulesServiceNow DiscoveryMID ServersIP ScanningIdentification & Reconciliation Engine

About

Professional Summary With over 10 years of experience in the IT sector, I specialize in architecting and implementing robust solutions within the ServiceNow ecosystem. My expertise lies in bridging the gap between complex IT infrastructure and streamlined business processes, ensuring that organizations achieve maximum value from their platform investment. I have a proven track record of leading end-to-end implementations across the ITOM and ITSM suites, with a deep technical focus on creating a "single source of truth" through a healthy, high-integrity CMDB. Core Areas of Expertise * IT Operations Management (ITOM): Expert-level proficiency in Discovery, Service Mapping, and Event Management to provide full visibility into infrastructure and service health. * IT Service Management (ITSM): Streamlining Incident, Problem, Change, and Knowledge Management to enhance service delivery and user experience. * Asset Management (HAM & SAM): Implementing lifecycle management for both hardware and software assets to optimize spend, ensure compliance, and mitigate audit risks. * Configuration Management (CMDB): Designing and maintaining the CSDM (Common Service Data Model) framework to align IT strategy with business outcomes. Key Technical Skills | Category | Specialization | |---|---| | Platform | Business Rules, Client Scripts, UI Actions, Flow Designer, IntegrationHub | | Integrations | REST/SOAP API, Mid Server Configuration, External Data Imports | | Reporting | Performance Analytics, Dashboards, Advanced Querying | Why I Do What I Do I am passionate about transforming chaotic data environments into structured, automated systems. Whether it’s automating a complex software audit through SAM or visualizing a global network via Service Mapping, I thrive on solving the technical puzzles that keep modern enterprises running smoothly. Let’s connect if you’re looking to optimize your ServiceNow instance or discuss the future of ITOM and CSDM.

Experience

7 yrs 9 mos
Total Experience
2 yrs 2 mos
Average Tenure
1 yr 2 mos
Current Experience

Marriott international

Senior Servicenow Developer

Feb 2025 – Present · 1 yr 2 mos

R1 rcm

ServiceNow Developer

Aug 2023 – Feb 2025 · 1 yr 6 mos · Remote

  • Designed, developed, and customized ServiceNow ITSM modules including Incident, Change, Request, Problem, CMDB, and Catalog.
  • Worked on Services/Service Maps as per client requirement.
  • Handling Discovery, Event Management, Service Mapping in ITOM from projects Starts to End till Project Go Live.
  • Worked on AWS, Azure cloud discovery.
  • Created discovery schedules for KUBERNETES and OpenShift clusters using serverless discovery.
  • Working on ITSM Implementation and Release Management
  • Worked on UI policies, UI action, Flow Designers, Service Catalogs
  • SLA definitions, Change Management custom flow.
  • Built and maintained catalog items, workflows, Flow Designer flows, business rules, UI policies, client scripts, and script includes.
  • Implemented complex approval workflows, SLA automation, and task orchestration for security and IT operations use cases.
  • Developed REST & Scripted REST APIs for integration with third-party platforms including SOAR, Singtel ASOC, monitoring tools, and external ITSM systems.
  • Designed bi-directional integrations using IntegrationHub and MID Server for secure data exchange.
  • Built Service Portal components and optimized user experience for self-service and request management.
  • Implemented event-driven automation, auto-ticketing, correlation, and suppression rules in Event Management.
  • Worked extensively on CMDB, CSDM alignment, asset lifecycle automation, and discovery integrations.
  • Created custom security workflows including Cyber Exception Request system with expiry-based automation and task lifecycle management.
  • Implemented role-based ACL security, performance optimization, and system hardening.
  • Supported upgrade readiness, patching, debugging, and platform stability.
  • Created technical documentation, solution designs, and operational runbooks.
  • Collaborated with business stakeholders, security teams, and operations to convert requirements into scalable ServiceNow solutions.
ServiceNow ITSMDiscoveryEvent ManagementService MappingAWSAzure+7

Amd

ServiceNow Developer

Aug 2021 – Aug 2023 · 2 yrs · Remote

  • Led end-to-end implementation of ServiceNow Discovery using MID Servers across on-prem and cloud infrastructure.
  • Discovered:
  • Windows & Linux servers
  • Network devices (Switches, Routers, Firewalls)
  • Databases, Web servers, Application stacks
  • Designed Credential-less & Credential-based discovery patterns.
  • Built custom Discovery Patterns for legacy and in-house applications.
  • Implemented:
  • IP scanning
  • Horizontal & Top-down discovery
  • Scheduled discovery jobs
  • Tuned Identification & Reconciliation Engine (IRE) to prevent CI duplication and improve CMDB health.
  • Achieved 85–95% CMDB accuracy and reduced manual CI maintenance by 70%.
ServiceNow DiscoveryMID ServersIP ScanningIdentification & Reconciliation EngineIT Operations Management (ITOM)

Airtel

ServiceNow Developer

Aug 2018 – Aug 2021 · 3 yrs · Remote

  • Designed and implemented enterprise-scale ServiceNow platform covering:
  • ITSM (Incident, Change, Request, Problem)
  • ITOM (Discovery, Service Mapping, Event Management)
  • CMDB & CSDM
  • Built end-to-end Discovery using MID Servers:
  • Windows, Linux, Network, Database, Cloud (AWS/Azure)
  • Custom Discovery Patterns for legacy applications
  • Tuned IRE rules to improve CMDB accuracy and prevent duplicates
  • Implemented Service Mapping for business-critical applications:
  • Created application dependency maps
  • Enabled impact-based incident and change management
  • Integrated Event Management with Discovery & CMDB:
  • Alert correlation, noise reduction
  • Auto-ticket creation mapped to correct CIs and services
  • Developed bi-directional integrations using REST, Scripted REST, IntegrationHub with:
  • SOAR platforms
  • Singtel ASOC
  • Monitoring tools
  • External ITSM systems
  • Automated:
  • Incident creation & updates
  • State changes & customer sync
  • Comments, work notes & attachments sync
  • Auto notifications using templates
  • Built advanced workflows & Flow Designer automations:
  • SLA-based routing
  • Approval orchestration
  • Time-based triggers
  • Exception lifecycle automation
  • Implemented Service Portal & Catalog automation:
  • Cyber Exception Request system
  • Access requests
  • Infra provisioning requests
  • Implemented CMDB Health & Governance:
  • Completeness, correctness, compliance KPIs
  • CI lifecycle automation
  • Stale CI cleanup rules
  • Secured platform using:
  • ACLs
  • Role-based access
  • Performance optimization and audit controls
ServiceNow ITSMServiceNow ITOMCMDBCSDMREST APIIntegrationHub+2

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