Sep 2018 – Apr 2021 · 2 yrs 7 mos · Bengaluru Area, India

Jun 2016 – Aug 2018 · 2 yrs 2 mos · Bengaluru Area, India

• The role includes managing a team catalogue and vendor on-boarding experts for the client - World's Largest Retail Company. The role involves generating daily and weekly reports, liaising with the client and the internal stakeholders. Catalogue creation and product listing for multiple vendors cross categories. Overseeing the entire process from feed upload to item publishing.
•  Created and maintained reporting tools and applications to support all strategic and tactical needs of the business operations
•  Dashboard development and generation for daily, weekly, monthly and all reporting needs
•  Performance tracking and reporting
•  Making modification to workflow as required
•  Work with different teams to understand operational issues and identify operational inefficiencies
•  Test all reports/deliverables and periodically review them for quality control
•  Positively work and influence team members to partner together to achieve individual, customer and business goals
•  Drive data-backed decision-making culture across team members

Aug 2015 – Feb 2016 · 6 mos · Bengaluru Area, India

• This role is responsible for working with marketing to determine and drive the category promotions strategy and implement the same. The role will also monitor and research industry trends globally to make sure that the firm continues to offer the best experience in the market
• KEY RESPONSIBILITIES:
•  Responsible for one/more categories (Furniture, Furnishing, Wall Décor, etc.) for end to end portal enablement
•  Responsible for individually curate aesthetically appealing models that need to be made available on portal
•  Value engineering – Proactively innovate on the various channels from where designs can be sourced for that category
•  End to end responsibility of the category to meet targets weekly/monthly/quarterly etc.
•  Providing your client with customer focused insights regarding the product and category
•  Creating and developing a long term plan and strategy for development of the category
• HIGHLIGHTS:
•  Right selection of the products for a set of sub-categories
•  Work with Vendor Acquisition teams and Ops team for bringing the selection to the platform successfully
•  Responsible for customer experience for the category by working with the Catalog, Operations, 3D Design, Photoshop, 3D Modelling team
•  Becoming a leader in category ranging, pricing and promotions across customer channels

Jul 2014 – Jul 2015 · 1 yr · Bangalore

• This role requires proficiency in online research, data analysis, understanding different marketplace best practices and processes and implementing them towards product catalog creating and maintenance.
• KEY RESPONSIBILITIES:
•  Rendering services as first point of contact for UK sellers Catalog Managed Service team
•  Single handedly managing entire catalog creations, updates, variations for various clients
•  Sole owner of amazon.co.uk, ebay.co.uk, marksandspecners.co.uk product listings and other managed services
•  Preparing weekly and monthly sales and catalog reports for various sellers
•  Preparing the SOPs of various tasks like – catalog creations, variation listing, image renaming, price monitoring or any other modifications or update as per the sellers requirements
• HIGHLIGHTS:
•  Mentoring and training up junior and new staff & Involved in the recruitment of new staff
•  Praise team members and creates a positive working environment & Implementing new initiatives
•  Arranging and chairing daily team meetings, focusing on targets & achievements

Apr 2012 – Jul 2014 · 2 yrs 3 mos · Bengaluru Area, India

• WORK HIGHLIGHTS:
•  Member of launch team for Amazon.in marketplace – contributed in launch of Consumer Electronics, Mobile Phones & Accessories and Home & Kitchen products for Amazon India website
•  Understand and leverage Amazon’s Retail Systems to support vendors and buyers in enhancing the retail selection of Amazon’s online catalog
•  Automated many operational activities of daily use which resulted in reducing the delivery time and improving productivity for the entire team
•  Trained the new hires in the team and took initiative and responsibility to help them come up to speed on Amazon processes
•  Handled the day-to-day volumes of the assigned tasks, demonstrated problem analysis and resolution skills, ability to troubleshoot, handle escalations and queries as required
• KEY SKILLS & COMPETENCIES:
•  Handled the QA and QC reporting for the entire team efficiently and accurately
•  Involved in many process improvements and deep dive activities
•  Always exceeded the daily targets in process
•  Imparted training on multiple processes for optimum resource utilization, building contingency
•  Strong decision making and problem solving skills
•  Able to motivate and lead others in a team environment
•  An ability to build rapport and trust quickly with work colleagues
•  Able to prioritise tasks and workloads in order of importance
•  Track record of delivering results with deadlines
• MACROS DEVELOPED (EXCEL AUTOMATION):
• ~ QA & QC tracker and its consolidation ~ Individual NIS (New Item Set-up) tracker
• ~ Daily Status tracker and its consolidation ~ Weekly Productivity report tracker
• PROJECTS HANDLED:
• ~ WALK THE STORE ~ QUALITY CHECK ~ PRODUCTIVITY CALCULATION (INDIA TEAM)
• ~ QUALITY AUDIT ~ DAILY ASINs TRACKER ~ PRODUCTIVITY CALCULATION (US TEAM)
• ~ WBR – NIS REPORT ~ DAILY STATUS MACRO ~ TEAM’S INDIVIDUAL SCORING CARDS